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iOS 10.1.1 Is Causing Battery Issues For Many iPhone Users (itwire.com)

An anonymous reader writes: A recent iOS update to 10.1.1 fix Apple's Health application has had unintended consequences for many users -- shutdown at 30% battery remaining and lack of audio using Apple Earpods. Users on an Apple forum report that the battery indicator jumps from 30% to 1% (dubbed the 30% bug) and a reboot is required where the phone then runs for a few more hours. Some have taken the iPhone back to receive a replacement only to find the same thing happens. Apple has not responded to the 11 pages of forum complaints but apparently, Genius Bar staff have identified unusual discharging of the battery -- which does not make sense if a reboot temporarily fixes the issue and returns the battery indicator to 30%. It also appears to affect all versions of iPhone that support iOS 10.x.

46 of 91 comments (clear)

  1. Bad year for the big 2. by NominalLoss · · Score: 1

    Apple and Samsung are having it rough this year. It almost seems like the neck-and-neck competition is causing everyone to skip QA.

    1. Re:Bad year for the big 2. by Anonymous Coward · · Score: 3, Insightful

      The iOS issue is a software bug that can be fixed with another update. You seriously think that's in any way comparable to hardware issue that causes phones to burst into flames and forces a total product recall?

    2. Re:Bad year for the big 2. by Gr8Apes · · Score: 1

      Apple and Samsung are having it rough this year. It almost seems like the neck-and-neck competition is causing everyone to skip QA.

      Yep, phones are bursting into flames everywhere causing the gorilla in the phone market to recall all its phones. Wait, that's just Samsung. Meanwhile, Apple has uncovered a couple of bugs in a brand new OS that's been out less than 2 months. And yes, there are some significant changes under the hood, attempting to fix some of the core issues introduced in iOS9, which was unstable throughout its lifetime. However, 10.1.x seems to have regressed somewhat and a few more of those underlying issues appear to still be in the codebase.

      --
      The cesspool just got a check and balance.
    3. Re:Bad year for the big 2. by Anonymous Coward · · Score: 3, Insightful

      My Note 7 didn't explode into flames. I guess between the two of us, we've proven that there are actually no problems. Someone let the media know.

    4. Re:Bad year for the big 2. by Plus1Entropy · · Score: 1

      the gorilla in the phone market

      Is that anything like a bull in a china shop? Just seems like a bad idea from the start.

      Maybe the phones bursting into flames was to protect you from said gorilla?

      --
      Only crack the nuts that crack. You don't put the ones that don't crack in the sack.
    5. Re: Bad year for the big 2. by TheDarkMaster · · Score: 3, Funny

      You need to pull the pin first

      --
      Religion: The greatest weapon of mass destruction of all time
    6. Re:Bad year for the big 2. by I4ko · · Score: 1

      Exactly. IOS 9 and 10 were not needed. They didn't bring anything really new, only made things harder to use. The best IOS version was the IOS 8 before the update that introduced Apple music. There was absolutely no reason to make changes, except to support new hardware.

    7. Re:Bad year for the big 2. by geekmux · · Score: 1

      Apple and Samsung are having it rough this year. It almost seems like the neck-and-neck competition is causing everyone to skip QA.

      Yep, phones are bursting into flames everywhere causing the gorilla in the phone market to recall all its phones. Wait, that's just Samsung. Meanwhile, Apple has uncovered a couple of bugs in a brand new OS that's been out less than 2 months...

      To attempt to diffuse the pissing match between Apple and Samsung, let's take a look at the iOS issue a bit closer.

      It's a bug that appears to affect older hardware.

      Seems the attempt to remain backward compatible to justify their obscene pricing model for cellular hardware has finally bit them in the ass. Or has it?

      Given the fact that Apple's latest line of "Pro" hardware comes in a nifty sealed case, devoid of all upgrade paths (including the hard drive), I wouldn't be surprised to find that this "bug" is nothing more than a masked ploy to force users into an upgrade path they really didn't want or need.

      TL; DR - iOS bug, or iPhone 7 sales boosting tactic? You decide.

    8. Re:Bad year for the big 2. by NatasRevol · · Score: 1

      And I fixed it by doing a hard reset on my iphone6s.

      Press and hold power+home button for 15 seconds.

      Now battery life is better than ever.

      --
      There are two types of people in the world: Those who crave closure
    9. Re:Bad year for the big 2. by TheGratefulNet · · Score: 1

      if they wrote the code in python, they could always MONKEY patch it to get around the bug....

      --

      --
      "It is now safe to switch off your computer."
    10. Re:Bad year for the big 2. by NominalLoss · · Score: 1

      I think your fanboism is showing. I also wasn't just talking about new iOS devices. Crap video implementations causing phones to lock? Touch death? If you think these are a couple "minor" issues you probably should keep quiet - you are tarnishing your own brand.

    11. Re:Bad year for the big 2. by Gr8Apes · · Score: 1

      I only know that the iOS bugs have been issues for me, personally, since iOS 9 came out. No, it's not just problems on older hardware, not withstanding the headphone jack going dead, which obviously can't happen on an iPhone7. iOS 10 looked like it fixed a few of the major ones, but that was only the first week or so of playing around with it. It appears the root bugs are still there, although they've been bandaided over so the occurrence is much less often. The major actual app failure I used to see has not appeared once in iOS 10, but that could be because they've traded GUI screen glitches and lockups with app crashes instead. Sure solved the GUI glitch/lockup issues.

      --
      The cesspool just got a check and balance.
    12. Re:Bad year for the big 2. by Gr8Apes · · Score: 1

      Not my brand. And you'll note I'm critical where Apple deserves criticism. Sadly, that's in more and more areas of late. It may actually happen that I move onward to something else in the future, but Apple will need to fall further both in usability and reliability or the current crop of alternate hardware software will need some major improvements before I'd hop on their platforms. Android is still a mess, maybe with Google taking stricter control they may be able to wrestle something reasonable out of it.

      --
      The cesspool just got a check and balance.
    13. Re:Bad year for the big 2. by david_thornley · · Score: 1

      On the other hand, it's better to have ten product lines, of which none spontaneously explode, than twenty, one of which does.

      --
      "When you have eliminated the unacceptable, whatever is left, however improbable, must be the truthiness" - Holmes
    14. Re:Bad year for the big 2. by david_thornley · · Score: 1

      their obscene pricing model for cellular hardware

      There is very strong empirical evidence that Apple sells their stuff for prices lots of people are willing to buy. Moreover, iPhones are reasonably priced for top-end smartphones, which they are. Apple isn't interested in competing for the low end of the market.

      I'm nowhere near convinced that the new MacBook Pros are a good idea, but then I never have owned an Apple laptop.

      --
      "When you have eliminated the unacceptable, whatever is left, however improbable, must be the truthiness" - Holmes
    15. Re:Bad year for the big 2. by Gr8Apes · · Score: 1

      I've owned several MBPs (2006, 2009, 2011, 2012, 2013, and 2014) several personally. I can say that through this year, MBPs were some of the best laptops out there in terms of performance and quality constructions, despite the decreasing ability to fix things yourself. I have not compared the newest MBPs so I cannot speak to them. As for performance comparisons, I'm comparing it to a slightly older hex-core desktop outfitted with SSDs. The performance between the two is comparable for most work loads, which is pretty impressive for a laptop that will run 6-10 hours on a charge depending upon load.

      --
      The cesspool just got a check and balance.
  2. It's a feature by Oswald+McWeany · · Score: 2, Funny

    It's a feature not a bug.

    1) If your battery doesn't drop below 20% it doesn't degrade as quickly. Keeping your battery always between 20% to 80% will make your battery last longer.

    2) The earbuds not working is just an upgrade to get older apple devices working like newer ones.

    --
    "That's the way to do it" - Punch
    1. Re:It's a feature by 110010001000 · · Score: 5, Funny

      Basically the people complaining lack courage.

    2. Re:It's a feature by Plus1Entropy · · Score: 1

      Yeah but then the battery indicator is still wrong. It should be adjusted so that the indicator maps 0-100 to 20-80.

      --
      Only crack the nuts that crack. You don't put the ones that don't crack in the sack.
    3. Re:It's a feature by AmiMoJo · · Score: 1

      Modded as insightful as funny, and a few troll mods from the fanboys. A lot of people really missed that whooshing noise, huh?

      FWIW you can generally charge LiPo batteries to 100% without issue. Nissan used to offer an 80% limit mode on its electric vehicles, but removed it because it didn't make any difference. Modern LiPo chemistry doesn't care, as long as you don't over-charge it. You can generally get down to about 10% before it starts suffering noticeably faster degradation too, and the battery itself usually enforces that via a hardware cut-off circuit.

      Of course, if you were an evil megacorp you might want those batteries to only last 18 months...

      --
      const int one = 65536; (Silvermoon, Texture.cs)
      SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
    4. Re:It's a feature by geekmux · · Score: 2

      Basically the people complaining lack courage.

      ...and $650.

    5. Re:It's a feature by Proudrooster · · Score: 1

      Yes, I can confirm this feature.

  3. Such a large library of hardware by thatkid_2002 · · Score: 4, Funny

    Imagine trying to test all the different types of hardware the code is to be deployed on... I mean, how could a small company like Apple afford to pay enough testers perform tests across a DOZEN (!!!) different pieces of hardware! Insane! It might even cost a million dollars a year!

    1. Re:Such a large library of hardware by 110010001000 · · Score: 2

      What is the point of testing when you know people are going to buy the product in droves? Seems like a waste of a million dollars to me.

    2. Re:Such a large library of hardware by AmiMoJo · · Score: 1

      Problems like this always have costs. Some people will return the phone to the place they bought it from for a refund or replacement, costing Apple money. Some people won't buy another iPhone because of the bad experience, or because of all the problems they read about online.

      --
      const int one = 65536; (Silvermoon, Texture.cs)
      SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
    3. Re:Such a large library of hardware by thegarbz · · Score: 1

      even cost a million dollars a year

      I know some Indians who'll do it for $10k

  4. This story is bullshit. by xxxJonBoyxxx · · Score: 1

    I'm typing this response on my perfectly fine iPhone running 10.1.1 and jK$1...[NO CARRIER]

    1. Re:This story is bullshit. by 110010001000 · · Score: 1

      The new iPhones have PCMCIA 14.4k baud modems.

    2. Re:This story is bullshit. by Plus1Entropy · · Score: 2

      Perhaps he was dictating?

      --
      Only crack the nuts that crack. You don't put the ones that don't crack in the sack.
  5. Not a new thing by a lot! by nsxdavid · · Score: 1

    I hate to break it to Apple et al, but this symptom is not new. Had this on on our iPhone 6 going back over a year with my wife's 6s.

    Apple, which has usually been good about these things, refused to replace the phone. I had the same issue on my last 6... I just held out until the 7 came out since I didn't feel like arguing with an Apple employee about it AGAIN.

    My 7 has not had the issue... yet. But not I'm wary it will return since, if this story details are accurate, we're talking about software not hardware issues.

    --
    David Whatley
    1. Re:Not a new thing by a lot! by Anonymous Coward · · Score: 1

      Way to go, Mr Consumer!
      You had a phone that exhibited the problem. The company had bad service and refused to fix it.
      So, you bought a new phone from the same company?

      Are you familiar with the term 'negative reinforcement'?

    2. Re:Not a new thing by a lot! by nsxdavid · · Score: 1

      Well my circumstance is a little more complex than being just Dumb Mr. Consumer:

      I own a shit ton of both... because I make mobile games. So, regardless, I'm going to be buying the latest iPhone no matter what. I prefer iPhones, so that's what I carry. And this is the only major issue I have had with it... whereas Androids... well... that's a whole other thing.

      And, incidentally, considering how much money I've made off of making games on these things.... no amount of hassle will ever make this a net negative for me.

      --
      David Whatley
  6. Re:You didn't read the EULA? by I4ko · · Score: 1

    Look at this. https://www.att.com/cellphones...
    It is the best replacement for a smart phone since sliced bread.

  7. Re:You didn't read the EULA? by JaredOfEuropa · · Score: 1

    What do you mean, "your battery"? It's Apple's battery; you are just holding it for them. Holding it wrong, I might add...

    Jokes aside, I've found Apple's hardware to be mostly reliable, but I too get ticked off by software updates that seem designed to make you get a new phone. Still, my wife is still happily using her 5s, and I have a 4s test phone that still works well. Even got a pair of 3GS phones doing duty as wall mounted control panels for home automation. The one time we got burned by a software update was when it fried the WiFi chip in a 4s (and Apple didn;t offer anything out of warranty on that one)

    --
    If construction was anything like programming, an incorrectly fitted lock would bring down the entire building...
  8. The other edge of the monoculture sword. by CODiNE · · Score: 1

    Having very few hardware devices makes testing and deployment easier, but a huge swath of your customer base may be hit when a bug gets through.

    --
    Cwm, fjord-bank glyphs vext quiz
  9. Re:You didn't read the EULA? by DarkVader · · Score: 1

    The batteries in the older 5s phones are reaching end of life. I've replaced several of them for clients. It's a really simple battery swap if you're good with tools, but check here first to be sure you're not covered for a free battery: https://www.apple.com/support/...

  10. Not to mention iOS 10.1.1 by Anonymous Coward · · Score: 1

    is the first truly 'nagware' version of iOS.

    I usually wait a few weeks before installing upgrades for reasons like this. So when the 10.1.1 upgrade floated across my iPad, I did the usual and deleted it to save space and would manually install it later if no serious bugs were reported. This has worked with previous iOS versions in that once deleted, the upgrade would have to be manually installed and would not be automatically downloaded again.

    Fast forward to iOS 10.1.1. Same process: iOS 10.1.1 upgrade automatically downloads (all 1G if it), I get prompted to install it or remind me about it later, I delete the upgrade to save space and everything is right in the world. Uhhhh - NO! Next day the 10.1.1 upgrade downloads itself again and again I get the install/remind message.

    After a couple of rounds of this (download, delete, automatically download again), I gave up and stopped deleting it (to save myself from more 1G downloads) and just defer the install.

    So in addition to the latest iOS upgrade glitches, iOS 10.1.1 has become the first version to be officially classified as nagware.

  11. Maybe this is model-dependent? by TigerPlish · · Score: 1

    My 5S exhibited this battery problem once - went from 30% to about 5% in maybe 5 minutes.

    The curious thing is, this was with 10.1.0. With 10.1.1 it has been just fine... and I'm one who uses this phone to make actual phone calls (not facetime, not sms, not imessage) that last 3, 4 hours. I also watch video on it, listen to music, stream to apple tv.. so yeah, this old phone gets used.

    So, maybe this is model dependent? TFS says "older hardware" but my "old" 5S doesn't do this.

    --
    The "Civilized World" jumped the shark ca. 1973.
  12. I'd like a "stop charging at 80%" feature by davidwr · · Score: 1

    1) If your battery doesn't drop below 20% it doesn't degrade as quickly. Keeping your battery always between 20% to 80% will make your battery last longer.

    So how come it continues to charge after hitting 80%?

    Seriously though, having a "do not charge past 80% without having me answer a dialog box first" settings option would be a good thing for those of us who hardly ever drop below 40% on a normal day.

    The cynic in me thinks the reason we don't have this already is that someone has patented the idea (don't bother to do a patent search, they probably used oddball terminology so they can lay in wait for infringers and hit them with $BIGBUCKLAWSUIT, sigh).

    The non-cynic in me just supposes that, prior to the Samsung debacle, almost everyone cared more about "how much time do I have left until recharge" rather than "how many months left do I have before my battery needs replacing." As for me, on most days, I'd be fine with an 80% charge, but when I'm expecting to use the phone a lot in a given day without access to a charging station, I want to top it off the night before.

    --
    Knowledge is how to play a game, intelligence is how to win, wisdom is knowing what game to play.
    1. Re:I'd like a "stop charging at 80%" feature by dgatwood · · Score: 1

      So how come it continues to charge after hitting 80%?

      Because that's a lot of capacity to lose. I doubt that the difference between stopping at 80% and stopping at 100% is enough to be worth the rather significant loss of capacity.

      That said, the OS already does various tricks to minimize the damage caused by fully charging the batteries. For example, in OS X and iOS, IIRC the top several percent are hidden. When the charge level hits about 95% (I forget the exact number, and it might even vary depending on the age of the battery), it says 100%, but it continues to charge for a while at a slow speed until it reaches a true 100% charge. As the pack discharges, it gets down to about 95% before the UI stops saying 100%.

      The reason for this is that the charge circuits in the devices won't even start charging until the pack's charge drops below about 95%, because continuously trickle-charging batteries to keep them at 100% will burn them out rather rapidly, whereas letting them cycle by five or ten percent is much less abusive on the batteries. However, it would be confusing to users if their batteries rarely read 100% after a full charge, so they fudge the numbers so that 95% is treated as fully charged.

      --

      Check out my sci-fi/humor trilogy at PatriotsBooks.

  13. Idea past its prime by davidwr · · Score: 1

    A phone that runs on AA batteries is an idea that's past its prime for most customers. 10 years ago I would've jumped at something like this if it was under $10 for the phone and all I needed to make it work was a GoPhone-priced contract and a bunch of AA batteries.

    Today, you can get a power-boosters for well under $20. If you are planning a trip outdoors and away from your car battery, get several of those and change them before you leave. Of course, if you are in an area without cell service, well, you won't be using a cell phone to communicate with anyway. I recommend a satellite phone or, depending on where you are going and if you are licensed as a ham, a ham radio, business-band radio, or even a CB radio along with the antennas you will need for your particular situation. I'm not familiar with all of the emergency-communciations equipement available for outdoorsmen, but I would be surprised if the "outdoor sports industry" didn't already have this issue covered.

    --
    Knowledge is how to play a game, intelligence is how to win, wisdom is knowing what game to play.
    1. Re:Idea past its prime by I4ko · · Score: 1

      That wasn't my point actually. I like to watch people as they realize that the phone doesn't actually have a display but a window to the battery compartment. Also it has all I need - a phone and a flash light. I wish I ha kept an old nokia with a flashlight.

  14. Re:Hipster Alert by davidwr · · Score: 1

    Acoustic coupler for a cell phone to have internet connection?

    Don't laugh.

    In about 1993 or so, I was affiliated with an organization that provided dial-up internet for people affiliated with it. When PPP was relatively new, I cranked my 14.4 modem down to 300 bps just to see if it would work.

    It did. The connection was rock-solid. No dropped packets. Granted, I could out-type the character-echo in a "telnet" window (they didn't have ssh back then), but it was rock-solid. I've had worse (but still working, barely) service in the past year when my cable company was having problems and dropping 20% of packets.

    A year or two later, the organization providing put out a bulletin saying they would stop supporting anything slower than 2400. I'm pretty sure the organizaiton stopped providing routine dialup service ages ago.

    By the way, thanks to audio-compression and other factors, a plain-jane old-fashioned dialup modem probably won't connect at anything better than 2400 bps (historical note: acoustic-coupler modems that went faster than 2400 bps were uncommon - it was simply too hard/expensive at the time). You'll probably get a better quality connection at 1200 bps or 300 bps. If you need to use a serial connection on your computer at faster speeds, there are ways to do it, but not using an old-fashioned dialup modem.

    --
    Knowledge is how to play a game, intelligence is how to win, wisdom is knowing what game to play.
  15. How many are Samsung SoCs? by chaboud · · Score: 1

    Everybody I know who has seen this issue (counting me, that's six), and every note of this issue on Apple's community forums that mentions the SoC manufacturer, have one thing in common: Samsung manufactured SoC.

    I have a TSMC manufactured SoC, and I don't have this problem anymore.

    Spin the genius bar return wheel until you get a working phone. It appears to be a hardware defect, and being saddled with a flaky device is too much to bear.

  16. Not to be confused with the actual hardware bug by iONiUM · · Score: 1

    As per the recent article: https://mobile.slashdot.org/st..., there is also a recall on the iPhone 6S due to a battery hardware failure which causes the phone to shut off anywhere between 5-40%. I just swapped the battery on mine through their recall program and it fixed it.

  17. Re:Earpods? by Zaiff+Urgulbunger · · Score: 1

    Nothing! Apparently.