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A Ham Radio Software Company Has Been Blacklisting Users For Leaving Negative Reviews (theregister.co.uk)
Gandalf_the_Beardy quotes a report from The Register: The Register reports on the story of Jim Giercyk, an amateur radio enthusiast who had his copy of the popular Ham Radio Deluxe (HRD) software revoked after posting a negative review. Other radio hams have followed up with us regarding claims that this was not an isolated incident and others may have had their license keys blacklisted for being publicly critical of the company. And just to be clear: by blackballing keys, installed copies of the software stop working. Giercyk, a professional musician in South Carolina, U.S., says that after his dealings with HRD Software (which has since reinstated his software key) and the statement made by the developer's co-owner Dr Michael Carper, he takes issue with claims made by the company. Giercyk, aka N2SUB, told us on Tuesday: "The issue is not the refusal of service, the issue is that HRD disabled my software, and then offered to enable it in exchange for the removal of an online review of their product. It's extortion, not refusal of service." Giercyk also said that since he went public about his blacklisting last week, he has received messages from other users who have stories of their software keys being revoked by HRD without their knowledge for speaking up about having a bad support experience. A number of other readers pointed out a collection of bad reviews posted on hobbyist site eHam by customers who had their license keys blacklisted. HRD told us some of those users could have written their assessments after requesting a refund and deactivating their software, thus their licenses will appear revoked. Meanwhile, Reddit threads and follow-up discussions to Giercyk's catalyst forum post reveal similar stories of keys being revoked after critical comments about Ham Radio Deluxe have appeared online. Other sources allege some amateur radio forums have in the past deleted posts critical of HRD.
The concept of ownership continues to slip through our fingers. And this isn't cheap software! We always say "if you can't open it you don't own it." Perhaps it's time for "if you can't compile it, it's not really installed."
I second this so strongly that most probably won't understand how visceral this is.
Phil wrote some software used to enable UUCP over packet, way way back when. My roommate and I cobbled together a UUCP feed for a couple of BBSes in rural Idaho. While we were still figuring out the mysteries of Minix and this newfangled Linux thing, we had email before it was cool. It was made possible by software with that callsign in his email address emblazoned on the banners and docs.
I didn't understand what amateur radio was, but I'd run across the hacker/tinkerer culture in radio that eventually (only a few years ago!) brought me into the hobby. Thanks for the early introduction, Phil!
Fast forward to today and I'm packing radio gear for six weeks on a remote South Pacific island, because it's a desirable place to talk to (E51AMF, for the curious). I've met countless incredible people all over the world. Many on the radio and many of them in person. I've made lifelong friends because of a shared interest in "seeing what's possible." My only regret is that I saw it was a weird quirky hobby that "probably isn't still a thing."
Yes, it's still a thing. If you haven't explored the hobby at all, you really should, especially now. So much interesting stuff to explore and try and so many people who want to push the boundaries.
73, K7ADD