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Android Users Are So Committed that Exploding Note 7 Did Little To Help Apple: NPD (appleinsider.com)

An anonymous reader writes: Like loyalty to a political party or hometown sports team, smartphone users are extremely passionate about their choices -- a commitment that led many customers to stick with Samsung, despite the disaster of its downright dangerous Galaxy Note 7. Earlier this week, mobile analytics firm Flurry published data from the holiday season, showing that Apple saw twice as many device activations as rival Samsung. Despite Apple's continued commanding lead in holiday sales of smartphones and tablets, however, the numbers suggested Apple's share was lower and Samsung's was slightly higher from last year. Attempting to explain the trends shown in the data, NPD analyst Stephen Baker told The Wall Street Journal he believes that Android loyalists are committed, and even dangerous exploding batteries in the Galaxy Note 7 were not enough to push significant numbers of customers over to the iPhone. "Most of those who bought or wanted to buy a Note 7 opted for a different high-end Galaxy phone," Baker said.

27 of 191 comments (clear)

  1. not loyalty by Anonymous Coward · · Score: 5, Insightful

    it's not loyalty to android that keeps them from going to apple. it's apple that keeps them from going to apple

    1. Re:not loyalty by aardvarkjoe · · Score: 5, Insightful

      It's easy to buy a new Android phone that doesn't explode.

      You can't buy a new iOS phone that has a headphone jack.

      Multiple vendors really helps the Android user to get what they want. If the iPhone doesn't give you what you want, you're stuck.

      --

      How can we continue to believe in a just universe and freedom to eat crackers if we have no ale?
    2. Re:not loyalty by thsths · · Score: 2

      > If the iPhone doesn't give you what you want, you're stuck.

      Except you are not: diversity has always been the defining feature of Android, so you can find pretty much anything you like. (Unless you are looking for years of support, in which case custom ROMs or Apple are indeed the only option.)

    3. Re:not loyalty by ranton · · Score: 2

      This.

      Apple's product line is too limited for me to ever consider them for my primary personal computing device (I have a PC and laptop, but neither see as much total use as my phone). I have had HTC, Motorola, and Samsung Android phones in the past and it is important to me that I have options when refreshing my phone. The Android ecosystem allowed me to leave Motorola for Samsung without even a minor disruption, and it will allow me to leave Samsung for probably LG or Google next year if the Galaxy S8 doesn't make up for the Note 7 debacle.

      Apple doesn't offer that flexibility, so its nearly unthinkable that I would ever choose an iPhone. Especially now that phones are being commoditized enough that each new generation is almost indistinguishable from the last.

      --
      -- All that is necessary for the triumph of evil is that good men do nothing. -- Edmund Burke
    4. Re:not loyalty by Anonymous Coward · · Score: 2, Insightful

      Have you considered that they might be strait.

      I'm confused. What does a narrow body of water between two land masses have to do with phone preference?

    5. Re:not loyalty by TheFakeTimCook · · Score: 2

      It's easy to buy a new Android phone that doesn't explode.

      You can't buy a new iOS phone that has a headphone jack.

      Multiple vendors really helps the Android user to get what they want. If the iPhone doesn't give you what you want, you're stuck.

      And in a year or two, you won't be able to buy a Samsung phone with a "headphone jack", either.

    6. Re:not loyalty by Stormwatch · · Score: 4, Insightful

      Then I'll drop Samsung and go with another brand that gives me what I want. That's the point.

    7. Re: not loyalty by ranton · · Score: 2

      I don't get you people, I really don't. You bitch at Apple because they release a new phone so often. Saying it's Apples forced obsolete model. Yet you run out and switch from Samsung to LG to Google to bumfuck. What is the difference? You are buying phones just as often as Apple people are, if not more.

      You do realize there are more than one sets of opinions among Android users, and not everyone shares the complaints you mentioned. I for one never complain about Apple (or Samsung) releasing new phones so often, and while I don't like planned obsolescence it certainly doesn't affect me as I get a new phone every other year.

      All those android phones do the same god damn thing. So you are upgraded for the sake of upgrading. Why does Apple have to have multiple phone options? They already have the regular model and the plus. That is all one needs. A small screen model and a higher end large screen model.

      First off, Apple did not have a large screen until it had become common for at least two years in Android phones, so lets not pretend iPhone users always had that option. But still if you want the largest screen, best battery, best resolution, a stylus, best camera, a microSD slot, a headphone jack, or most RAM, you need to go Android. You might not get all of those in the same phone, but you can choose what is most important to you.

      There was a time when the iPhone was the best of the best and worth putting up with the lack of options to get the best. That ended around 3-4 years ago. It is still a very good flagship phone but the only thing it is best at now is PR (and it is much better at that than its competitors).

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      -- All that is necessary for the triumph of evil is that good men do nothing. -- Edmund Burke
    8. Re: not loyalty by TheFakeTimCook · · Score: 2, Insightful

      Did you know the first Android phone was made by HTC? How, prey tell, did they copy Samsung? That's quite a feat!

      You know very well what I mean. Quit being intentionally obtuse.

    9. Re: not loyalty by LynnwoodRooster · · Score: 3, Interesting

      At the $99 per unit price, you can buy a new one every year and be money ahead versus doing an iPhone...

      --
      Browsing at +1 - no ACs, I ignore their posts. So refreshing!
    10. Re: not loyalty by uvajed_ekil · · Score: 2

      Did you know the first Android phone was made by HTC? How, prey tell, did they copy Samsung? That's quite a feat!

      I seem to remember a small company offering an Android phone targeted at developers around the same time, possibly first. But of course the Dream/G1 was the first commercially available Android phone, and it was great. There were also other smartphones before the iphone though, such as some by Nokia, Sony, Palm, and of course Blackberry. But I suppose they all copied Samsung, who copied Apple, just ask any Apple fanboy.

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      This is a hacked account, for which the owner can not be held responsible.
    11. Re:not loyalty by uvajed_ekil · · Score: 2

      And in a year or two, you won't be able to buy a Samsung phone with a "headphone jack", either.

      And in a year or two, there will still be numerous Android phones sold by companies not named Samsung. But that is an inconvenient truth for Apple fanboys who continually conflate Samsung's choices with the demise of Android.

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      This is a hacked account, for which the owner can not be held responsible.
    12. Re: not loyalty by jnork · · Score: 2

      Samsung Galaxy owner here. Upgraded from an S4 to... A Nexus 5X.

      I happen to like iPhones. I don't like Apple's walled garden.

      Not all of us are so committed. But I think people tend to stick with what they know.

      And frankly, any reasonable person will accept that companies make mistakes. One bad product doesn't make all their products bad, and Samsung has more of a track record than a single exploding phone. Just like the iPhone 4 antenna problem didn't prevent the iPhone 5 from being popular. The reasons I went with the Nexus have nothing to do with the exploding Note 7. Next time I change phones I'll look at numerous options, and who knows? Maybe a Samsung phone will fit my needs. Or an iPhone.

      --
      Cleverly disguised as a responsible adult.
  2. Two Party System by BlackHawk-666 · · Score: 3, Insightful

    It's probably not so much they are fanatical about Android, but simply don't want to use Apple, and there's really only the one main competitor to turn to from there. If you don't want an Apple handset you are almost bound to buy an Android set, unless you have a fetish for Windows.

    People are pretty heavily conditioned by decades of advertising to believe brand is a highly valuable thing when deciding which item to buy. Samsung has a lot of brand recognition and many leading products on the market - it's no surprise they held their ground.

    --
    All those moments will be lost in time, like tears in rain.
  3. Samsung is Android now? by Tukz · · Score: 4, Insightful

    At the very least, the headline should had been "Samsung users".

    The summery compares Samsung sales with Apple, not Android.

    --
    - Don't do what I do, it's probably not healthy nor safe. -
    1. Re:Samsung is Android now? by AmiMoJo · · Score: 2

      Imagine you were an owner of one of those exploding Samsungs. Chances are, yours did not explode. In fact it was just a really great phone. It got rave reviews, you were probably very happy with it. When it was recalled they offered to let you swap it for another similar Samsung phone. I bet a good proportion of users did just that.

      Plus, the latest iPhones all suck. The 6 series seems to have major hardware issues (bending, battery problems, touch screen problems) and the 7 is missing the headphone socket. So not really a viable alternative if you want the best phone out there, which the exploding Samsung pretty much was.

      And now the crown of best phone has passed on to Google's Pixel models. Best camera, best software, good battery size, silly price... It's got everything, even a headphone socket.

      --
      const int one = 65536; (Silvermoon, Texture.cs)
      SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
    2. Re:Samsung is Android now? by AmiMoJo · · Score: 2

      Depends what performance. Single core, sure, but multi-core they get trounced. App performance seems to depend more on the quality of the app than anything.

      --
      const int one = 65536; (Silvermoon, Texture.cs)
      SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
  4. Tripe by chispito · · Score: 5, Insightful

    How does this fanboy tripe make it to the front page? You could just as easily spin an alternate headline "iOS users are so committed that removing standard features in order to sell overpriced earbuds did little to help Samsung."

    --
    The Daddy casts sleep on the Baby. The Baby resists!
  5. Android or Samsung users?? by decipher_saint · · Score: 2

    Android is my mobile OS of choice, the hardware it runs on may not be Samsung on the next purchase

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    crazy dynamite monkey
  6. Blowing up and catching fire is a FEATURE! by Lumpy · · Score: 2

    Stop making it sound as if it was a flaw. that was a FEATURE DAMMIT!

    Apple owners only wish they had that feature in their phones.

    --
    Do not look at laser with remaining good eye.
  7. ecosystem lock in by mastershake82 · · Score: 2

    I'd wager it's more the ecosystem lock in. Both of these app/media ecosystems have been around long enough that most users have a significant investment in them, whether they planned to or not.

    The obvious lock in is previous app purchases, you don't want to have to rebuy all those apps and games you purchased on your first real app ecosystem.

    If you have more than one person in the ecosystem, that's a real lock in... with app purchase and music subscription sharing, it simply costs more to have your family split between iOS and Android. In addition, you get access to great family features like location sharing when you all have the same type of device. So if you want to switch, you have to be ready to move not just your phone, but 2+ phones at the same time if you really use these features.

    And not just money, but time, curating music libraries and playlists in the cloud music solution provided by the ecosystem takes time and effort. There do not appear to be many good tools to migrate this sort of thing over.

  8. Silly article by MDMurphy · · Score: 3, Informative

    The article is nonsense. The "surprise" that users didn't opt to move to a phone with different software after having one with a hardware problem does presume that users are really stupid. I'm not saying many aren't, but not that stupid. The more reasonable expectation would be that they'd opt for another Android phone and not an Apple one.
    The article mentions may opted for another Samsung phone, but fails to mention than in addition to offering refunds for the Note 7 they purchased, there were additional rebates if they purchased another Samsung phone as a replacement. ( http://venturebeat.com/2016/10... ) Samsung offered to pay people to stay with them and it seems to have worked.

    Equating the decision to stick with the same OS and to take advantage of a $100 rebate as loyalty to a sports team ignores too many of the facts.

  9. Obligatory Automotive Analogy by Comboman · · Score: 2, Informative

    Ford Drivers So Committed That Exploding Pintos Did Little To Help Mercedes Benz.

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    Support Right To Repair Legislation.
  10. Or maybe its because... by Solandri · · Score: 3, Insightful

    Or maybe it's because Note 7 sales only accounted for 0.6% of 3Q 2016 Android sales. (2 million Note 7s vs 328.6 million Android handsets sold (autoplay video warning). Yes, Android sales for the quarter were nearly 1.5x the iPhone's typical sales for a year. 2016 sales figures aren't in yet, but in 2015 Android sold 1.2 billion units. The Note 7 sales would only be 0.17% of that.

    The only people who make a big deal about the Note 7 fiasco are Note 7 owners, Samsung stockholders, and Apple fanboys (where TFA comes from). Compared to Android's overall sales, Note 7 sales were a drop in the bucket. Every single Note 7 owner could've switched to iPhones and you would've needed 3 significant figures to even notice.

  11. Switching platforms is real work. by berchca · · Score: 3, Insightful

    Changing your phone OS is the same as changing that on your computer: you have to replace software, reconfigure stuff, re-train yourself. It's a real effort, and so it's not surprising it takes more than one bum phone to make people go through it.

    You could apply the same logic to the missing headphone jack on the iPhone 7. Many would argue it's a limitation rather than a feature, but not, apparently, a big enough limitation to make people switch.

  12. Duh by uvajed_ekil · · Score: 2

    Most Android users are not Note 7 users, or Note x users, or even Samsung users, so this seems obvious. Should a Ford F-250 having electrical issues convince me to buy a Hyundai sedan, or dissuade me from buying a Chevy crossover SUV?

    Android users are Android users because Android works for them, and/or they have no interest in iOS or Apple products. When did the iphone v. Samsung (if not just the Note) become the only smartphone story in the media, anyway? I still like my old LG G3 because it works, and will probably buy a ZTE Axon 7 soon. There are plenty of good non-Samsung options that are also not iphones.

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    This is a hacked account, for which the owner can not be held responsible.
  13. you *do* realize iPhone6 and iPhone7 phones burn? by kenyee · · Score: 2

    Do a google search for iPhone6 or iPhone7 fire. You'll find that they also had a few incidents :-)

    The Note7 had a higher incidence of it because of some dumb design decisions to maximize battery size, but phones catching fire because of lithium batteries is not a new thing...