Slashdot Mirror


Netflix Hasn't Forgotten About Its 4.3 Million DVD Subscribers (qz.com)

Netflix hasn't forgotten about its DVD service, which millions of people still use. From a report on Quartz: The company is touting a new app that DVD customers can use to manage their Netflix queues, search for DVD and Blu-ray titles, and get movie recommendations. Those features for DVD subscribers vanished from the main Netflix app back in 2011, leaving subscribers to manage their accounts on DVD.com. The new app, called DVD Netflix, is currently only available on Apple's iOS in the US, which is the only country the DVD service is offered in. About 4.2 million people in the US still rent DVDs from Netflix.

25 of 84 comments (clear)

  1. Nuke Hollywood from orbit, it's the only way... by Applehu+Akbar · · Score: 2

    It made perfect sense for Netflix to spend a lot of capital replacing the DVD rental model and all its shuffling of fragile plastic between shelf space and mail, with streamed downloads. Given a suitable backup strategy, server-based files can last forever.

    The problem was not technical, but legal. Netflix streaming servers have been stuck with an artificially limited selection of TV shows and movies that "expire" and have to be deleted. Until we see a basic change in IP law, the best film library will be DVD forever.

    1. Re:Nuke Hollywood from orbit, it's the only way... by boguslinks · · Score: 4, Insightful

      Yes, the summary twice says people are "still" using the DVD service, as if it's an Abacus. Especially if you like some obscure and/or non-US movies, the DVD inventory is the only place to find most of what you want to watch.

    2. Re:Nuke Hollywood from orbit, it's the only way... by Anonymous Coward · · Score: 2, Interesting

      The reason it still exists is not only legal. It's also technical. You have to have enough bandwidth to stream video. I don't at either work or home, and I don't know anyone here in the Seattle area that has enough bandwidth at home to stream video.

    3. Re:Nuke Hollywood from orbit, it's the only way... by demonlapin · · Score: 2

      Or if you live in a rural area.

  2. The OPPOSITE is true by DickBreath · · Score: 2

    If this is a NEW app, then it proves exactly the opposite of the article headline. Indeed, Netflix HAS FORGOTTEN its dvd subscribers and has only just now suddenly remembered them after a long period of neglect. (psssst . . . hear that Apple?)

    But such is corporate and government speak. Whatever they say is a euphemism for something that means the opposite. An attempt to disguise something. It doesn't fool anyone.

    --

    I'll see your senator, and I'll raise you two judges.
    1. Re:The OPPOSITE is true by Rakarra · · Score: 2

      If this is a NEW app, then it proves exactly the opposite of the article headline. Indeed, Netflix HAS FORGOTTEN its dvd subscribers and has only just now suddenly remembered them after a long period of neglect. (psssst . . . hear that Apple?)

      I don't know, I see new titles in the DVD/BluRay selection all the time, my DVDs have arrived on time, and if any are damaged, they send a replacement immediately without waiting for me to return the old one.

      The only thing missing was an app, so I wouldn't say I had been "forgotten."

  3. Netflix Hasn't Forgotten About ... by gfxguy · · Score: 2

    ... it's 4.3 Million DVD subscribers... just the 4.1 million of them using Android since Apple users were probably the most likely to jump ship to streaming only.

    I dropped the disc service a while ago, but there's a lot of stuff they don't offer streaming that you can get on disc. Maybe that was their plan all along - make the streaming options so crappy that people will go back to the DVD subscriptions.

    --
    Stupid sexy Flanders.
    1. Re:Netflix Hasn't Forgotten About ... by 93+Escort+Wagon · · Score: 3, Insightful

      I dropped the disc service a while ago, but there's a lot of stuff they don't offer streaming that you can get on disc. Maybe that was their plan all along - make the streaming options so crappy that people will go back to the DVD subscriptions.

      Except their DVD selection has been dwindling as well. It used to be I had only a couple items in the "saved" section of my Netflix DVD queue... and those were movies which had yet to be released on DVD because they were still in theaters. Now I have 39 items - all but one of which used to be in my regular DVD queue, meaning those disks used to be available from Netflix but now aren't.

      It seems likely Netflix's real plan is to get people to keep giving them money, but to eventually only offer stuff they're producing themselves. And so far, with me, it seems to be working... out of inertia more than anything else.

      --
      #DeleteChrome
    2. Re:Netflix Hasn't Forgotten About ... by Rakarra · · Score: 2

      I'd like to see the stats, but my bet is the vast majority of those 4 million users can't get "broadband" or anything much faster than 1.5mbps. Steaming 1 video with that speed is ok at best. Streaming multiple videos is impossible.

      And if you absolutely hate Comcast, sometimes you're stuck with a slower connection even in the city.

      But the big reason why I stick with their DVD service is selection -- I can get just about any title I want. I hate the online streaming services, they all, ALL have shitty selection, and I have no little intention of signing up with several services just to get a selection that is still just halfway-decent. And I have NO intention of letting online streaming selection dictate what I'll watch.

      Since I set up a home theater, clear picture and 5.1 sound is important to me, so streaming is still making sacrifices in the viewing experience for the sake of getting what you want to watch RIGHT THEN. Being able to watch instantly is certainly a good feature, no doubt about it, but it's something I only sometimes need.

    3. Re:Netflix Hasn't Forgotten About ... by Mousit · · Score: 3, Interesting

      Not to mention, aside from not replacing a broken/lost disc, they routinely ignore damaged disc reports in the first place. Or at the least they don't test their discs. Something to that effect. The most recent movie I wanted to watch, I had to report it damaged FOUR TIMES before I received a (fifth) disc that was finally playable. One of the five discs I received, the sleeve it came in someone had actually written on it "broken won't play". No idea if they reported that through the website as well, though.

      Scratched and unplayable discs are so common I now spend twice or three times as long getting through my queue because I routinely have to report damaged discs and wait for a replacement, which takes additional time because there's no longer a warehouse near me. 2-day service instead of the former overnight. I've also taken to not sending back the damaged disc until I receive the replacement, because more than once I sent a disc back and GOT THE SAME DISC AGAIN as a replacement. I know this for a fact in one instance because that particular disc had very specific damage on it (some asshole had deliberately scratched a fucking design into the bottom of the disc, ruining it). I returned this disc, waiting for a replacement.. and got the same disc again. Unless that person marked a bunch of discs with an identical design scratched into them all.

  4. ....but has forgotten about the 1.5B Android users by StealthHunter · · Score: 3, Insightful

    i mean really? it's 2017.

  5. Not forgotten, just all but forgotten... by QuietLagoon · · Score: 3, Interesting
    Delivery of the DVDs has slowed considerably. I went from next day delivery to two day delivery because my address was changed to be serviced by a warehouse two states away. I've also seen times when it takes two days for the warehouse to ship a new DVD after they've received the old one, a change from the prior usual same day turnaround.

    .
    I have also seen DVDs shipped from the other side of the country, taking three or four days to arrive. In those instances Netflix used to ship the next in your queue from a local warehouse, to tide you over the wait. It appears they don't do that anymore --- you wait for the cross-country shipment.

    For me, the most important indicator of the deteriorating quality of Netflix's DVD service is that I no longer get emails asking me about the length of the delivery times. To me that shows Netflix no longer seems to care about delivery times.

    But they have a shiny new app for Apple phones...

    1. Re:Not forgotten, just all but forgotten... by ausekilis · · Score: 2

      Slightly off-topic, but this seems to be the nature of business these days. I've noticed Amazon Prime's "2-day guarantee" is only barely better than UPS Ground (Free shipping). In order to make it 2 business days involves chatting with customer support and complaining. I'm not entirely sure where the blame lies, but if two big names whose shipping is a significant part of business can't manage to keep a 2-day promise, then maybe it's FedEx, UPS and USPS to blame.

  6. Re:So... by gnick · · Score: 3, Informative

    A service to buy crap that you can download for free and it's only available to Apple users.

    Technically, it's a service to rent crap that you can download for free. In addition to the difference in quality, there are more than a couple of reasons that people choose not to download - Many of us still pay for content.

    --
    He's getting rather old, but he's a good mouse.
  7. Interestng trend in app development by ErichTheRed · · Score: 2

    I've noticed similar behavior with 2 other vendors that I use a lot lately -- they'll kill a feature or way of doing something, then build it back in slowly over time. Meanwhile, the end user is stuck with reduced features. I think I'm not Agile enough to understand how this helps.

    Example 1 -- VMWare -- after announcing that they were effectively killing the VSphere Client Windows application, they announced a replacement -- the Flash-based web client. Oops, all the browser manufacturers started dumping Flash, _and_ VMWare admins hated it anyway. So now, they're slowly re-introducing a new HTML5 based client that only has basic features, but gets new ones with every release. You have to run the Flash client anyway to do anything beyond basic admin stuff in this latest build.

    Example 2 -- Citrix -- During their heart attack-inducing takeover by a hedge fund, they merged XenApp and XenDesktop into a single technology stack to save development money. XenApp (arguably the #1 killer app for healthcare application delivery) actually lost features for several versions in the early 7.x environment while the development teams were building them back into the XenDesktop model. It wasn't uncommon to hear "Oh yeah, this doesn't work in 7.3, it's scheuled for 7.7" or similar.

    I'm all for continuous integration, agile development and all that, but does it make sense for enterprise applications to follow the same model of a consumer service like Netflix or Facebook?

  8. Re:Let me know... by Anonymous Coward · · Score: 2, Interesting

    The DVD selection is far better than streaming if you like to watch non-blockbuster movies like me.

  9. Re:Let me know... by jedidiah · · Score: 2

    I am not impatient enough that I need to steal and paint a target on my back while doing it.

    --
    A Pirate and a Puritan look the same on a balance sheet.
  10. Re:Let me know... by sexconker · · Score: 2

    At thepiratebay.org of course! As long as you have a decent connection (no need for something amazing), your download of the BRRip will finish long before the thing officially goes on sale.

    Most major releases are ripped and released by "the scene" a few days to a few weeks ahead of the street date. Shortly after the scene releases it, someone uploads it on thepiratebay.org . You can also find other releases, such as encodes to various file sizes and formats, 720p encodes if you're a sadist, x265 encodes if you're a storage miser, rips with only the main movie and main audio track, etc.

    Smaller films are often on TPB months or a year before being released in theaters or releasing on TPB. These films usually debut at a film festival or some such, and the "master" is a BR with just the film on it. The BR leaks shortly thereafter. If some studio decides to buy the film and handle theatrical/home video/streaming/etc. releases, it can take months or more than a year. If the independents who made it try to do this on their own it takes years, typically with a handful of theaters in major cities playing it then it going on sale on BR via their website, with some extra features and a menu added in. Very rarely will these films be re-edited or have audio remastered in the interim.

    For the handful of movies I want to watch, I usually wait until they're available on BluRay and hit the Redbox. I typically have a few free rental codes laying around (I just pay the 40 cent or whatever upcharge to go from DVD to BR). I watch the main title and return the thing. If I could pay a few dollars and have it earlier (or even on the BR street date, as Redbox is often delayed artificially from the street date by 2 weeks due to agreements), I'd go for that. If for whatever reason a movie never hits Redbox, I wait for Netflix / Amazon to have it.

    I only go to a theater about 2 or 3 times a year. And most of those times it's at a drive-in because it's about a third of the cost, has more comfortable seating, I can bring my own snacks, don't have to deal with other people, etc. The last thing I cared about going to a real theater for was Gravity (which is still the only film I've ever seen where 3D made sense).

    I'm willing to pay for movies (beyond the cost included in my Netflix / Amazon / HBO / etc. subscriptions), but I'm also willing to wait if the price is too high or the convenience is too low. These are the problems they need to solve, not piracy. Piracy is a 6/10 on convenience and an 11/10 on cost (bonus 1 for sticking it to "the man"). Studios could easily release on Netflix and others, or on their own platforms, and score a 9/10 or 10/10 on convenience. They'd just need to be willing to do it at a cost that makes them beat out both piracy and waiting.

    I'm afraid they're learning how to beat out waiting. People don't rush out to see the latest blockbusters like they used to. Revenues have been huge in recent years, but actual ticket sales have been steadily falling for a long time. We also have a few outliers to thank for recent big revenues (Star Wars, Jurassic World, etc.). Simply put, people can wait for the BR or for Netflix to have the film. But studios are cranking out sequels and reboots faster and faster, and they're intermingling shit (Star Wars has the side stories, Marvel has the interconnected universe shit, DC is trying that and failing, etc.). If Star Wars Side Story B is coming out soon, you better have seen Star Wars 8. Even if you plan on waiting to see Star Wars Side Story B, Star Wars will be in the media and people will be talking about it, so you'll feel left out, you might have it spoiled, etc.

    This rapid-fire schedule is patterned after what studios have seen with cable dramas. People would watch the latest episode of Breaking Bad or Game of Thrones or whatever else within a week in order to keep up with the series and with people talking about the series. This behavior is further bolstered by the ability to "binge" on a series via a streaming se

  11. Re:An "app"? How about DVD's by Rakarra · · Score: 2

    - The most you can rent is two at a time

    I have five checked out at this moment.. is this something just for new customers?

  12. I have downloaded movies instead of ripping them.. by gosand · · Score: 2

    Usually I buy DVDs for the kids, rip them to my linux machine which are served up with serviio to my WDTV/Roku boxes.
    There have been times that I haven't been able to rip the DVD because of protection on the disc. So I have downloaded a copy to put on my media server.
    I have only done this on a few occasions, but when I did it was actually faster to download it than to rip it.

    So I will assume that your "pirating movies" comment was meant for those people who actually pirate movies.

    --

    My beliefs do not require that you agree with them.

  13. Re:....but has forgotten about the 1.5B Android us by PCM2 · · Score: 2

    Well ... since we're talking about a U.S.-only services, they're technically only forgetting about roughly 108 million Android users.

    --
    Breakfast served all day!
  14. Not enough content on streaming by joe_frisch · · Score: 3, Interesting

    Netflix seems surprised people are not dropping the DVD service, but a lot of content is NOT AVAILABLE on streaming. I total number of titles it may seem OK, but recent blockbusters generally appear on streaming long after they are on netflix DVD.

    I'd love to drop DVDs, but netflix doesn't provide the right content on streaming.

  15. Re:I don't think so by tlhIngan · · Score: 2

    A new app now just for disc subscribers DOES show they are still thinking about said customers, because Netflix could just as easily have let everyone keep using the web interface until discs went away.

    The question is, is an app necessary or is it just a WebView into ther DVD management site? And if the DVD site is usable on mobile, why not improve that so it works for iOS AND Android>

    Is an app really necessary?

  16. Re:An "app"? How about DVD's by faedle · · Score: 2

    No, apparently OP doesn't know how to read.

  17. I rent discs. Simply because of picture quality. by ffkom · · Score: 3, Interesting

    Everyone without eyesight disabilities should be able to see the horrible compression artefacts in "streamed video", no matter how fast one's Internet connection is, simply because streaming services are cost-optimized by utilizing very low bandwidths. I for one can happily wait for a physical disc delivery in return for a decent, non-crippled picture, coming at a bandwidth about 4 times of the highest "streaming video bandwidths" offered (at the same resolution) by any streaming video service.