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Comcast Remains America's Most-Hated Company, Survey Finds (dslreports.com)
What may come as no surprise to cable TV or internet subscribers, Comcast remains among the least-liked companies in American history, according to a new survey from 24/7 Wall Street. From DSL Reports: [The survey] combines data from the American Consumer Satisfaction Index, JD Power and Associates and a Zogby Analytics poll, and lists Comcast as the "most hated company in America." Comcast had made some small strides in the ACSI rankings last year, but even with minor improvements still consistently battles Charter for last place in most customer satisfaction and service studies. "The company')s internet services received the fourth worst score out of some 350 companies. In J.D. Power's rating of major wireline services, only Time Warner Cable -- recently subsumed by Charter -- received a worse score in overall satisfaction," notes the report, which adds that Comcast received the worst scores in consumer costs, billing, and reliability. "In 24/7 Wall St.'s annual customer satisfaction poll conducted in partnership with Zogby, nearly 55% of of respondents reported a negative experience with the company, the second worst of any corporation." Comcast finds itself ahead of numerous banks and airlines, but it isn't alone in the rankings among telecom providers. Dish Network is ranked eighth, the report noting that 47% of those polled reported a negative service experience with the company. Also on the list at tenth is Sprint, which had the worst customer service rating out of the more than 100 companies included in the survey. "More than half of Sprint customers polled reported a negative customer service experience with the company," the study found.
City has laid fiber out to the curb and has made it available to residents. I never watch broadcast TV (been 4 years now) so I only had Comcast for high speed; 110 download/26 upload as of the last Speedtest. Honestly though, I've almost never had a problem with Comcast with an outage happening very very seldom in Virginia and Colorado and I've been on Comcast since the mid 90's. The main reason I'm switching is the price for 1G/1G fiber to the house is $50 a month vs the $130 a month for Comcast 'Blast'.
[John]
Shit better not happen!
Fortunately for health insurance providers, if you're dead, you can't be surveyed.
If I have been able to see further than others, it is because I bought a pair of binoculars.
I've cracked the puzzle! Never call them! They will literally lie, cheat, and steal! Go to the store instead. It's like birds and angels sing when you walk in. They are smart and helpful and honest. They took all the crap off my account that the call center refused to do! I've used the stores five times now and I really like them! Nicest people! I actually like very much my Comcast services. For 140/mth I get 350mbps speed, x1 DVR with the on demand services. If you have reliability problems, likely it's in your house. Took me years to figure out and 20 tech visits solved nothing! Take your modem outside and plug it in directly. Then you'll know if the service works Replace all your cabling with rg11 and all will be good. You're welcome.
If they consistently get an awful rating, then imagine how many people they have to regularly piss off, especially if a lot of their customers don't really have much of a problem with them.
Personally, I think that people just tend to hate their own cable provider, and it's been a long time coming. Quality has been declining and prices have been increasing for a while but people feel like they don't have any options, so they take it out on whoever their provider happens to be. I'm one of the cord cutters, but I'm happy to pay for the content I'm consuming if the companies decide that they want to sell me what I'm willing to pay for.
"Our two-party system is like a bowl of shit looking at itself in a mirror." - Lewis Black
I don't blame the employees. I do blame the company.
Total ripoff and consumer gouging.
-- Tigger warning: This post may contain tiggers! --
the trick is when you don't get what you want on the phone tell them to cancel your account and they will put you on with someone who can help you
love is just extroverted narcissism
totally depends, the office near my house is a couple of laid back bumpkins that can help you with anything, the one near my work makes the call centers look like saints
those are the most ignorant of their function, hateful "humans" I have ever had to deal with
Oh right, free market capitalism and competition only applies when normal suckers like you and me try to start a business, not to oligopolies and cronies who seize public spectrum, restrict access to utility poles on public land, and pour hundreds of millions into lobbying and captured politicians to protect their monopoly. Because the first rule of success in a free market system is to make sure there is no free market.
Agreed that Comcast is sleazy, but let's keep things in perspective here.
I think that people just tend to hate their own cable provider, and it's been a long time coming. Quality has been declining and prices have been increasing for a while...
Here's a novel idea: walk away from that junk and forget about it forever. Get 30 hours per week of your life back.
When all you have is a hammer, every problem starts to look like a thumb.
I figured every spot would have been occupied by health insurance companies.
Yeah, I like their foot-long chili cheese hot dog!
https://www.sonicdrivein.com/m...
In 2014, Comcast was selected as worse than Monsanto!
The vast majority of the reasons why Monsanto are regarded as such a boogeyman are complete bullshit.
I do not want your cheap brainburning drugs. They are useless for work. And I am a working man today.
No, he's thinking of RG11. You're thinking that you know better, but you do not.
RG11 would be a bitch to use for inside wiring, and probably unnecessary, but if he wants to put in the work it's not for us to say.