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AT&T Denies Refunds For DirecTV Now Customers, Despite the Service's Performance Issues (techcrunch.com)

Posted by msmash on from the refunds-nazi dept.

A number of consumers report they're unable to get a refund for their subscription to AT&T's recently launched streaming service, DirecTV Now -- something they've requested after being unhappy with the new service's performance. From a report on TechCrunch: According to several postings on AT&T's official forums, customers found the only way to get help was through a hard-to-find chat feature, and when they asked the AT&T reps about refunds, the customers were told they were not offered. Writes one user with the handle EIUdrummerboy, after attempting to get a refund via chat, the rep told them specifically: "We do not currently have a policy in place to offer any refunds."

2 of 88 comments (clear)

  1. FCC Complaint by PRMan · · Score: 5, Informative

    As with everything AT&T, they only respond to FCC complaints. People who file FCC complaints HAVE been getting refunds.

    --
    Peter predicted that you would "deliberately forget" creation 2000 years ago...
  2. I'm a maintence guy in an apartment building... by Anonymous Coward · · Score: 5, Interesting

    in Seattle, and they sold quite a few customers that didn't have south-facing apartment in my two buildings. They knew damn well that anyone without a south facing apartment couldn't get DirectTV and even the people with south-facing apartments couldn't get it either due to a taller building to the south that was two stories taller than our own building couldn't either, but they still tried to hold them to a contract. Dial-up and ISDN are the fast connections we can get, but that didn't stop them from still trying to collect.