New York Sues Charter Over Slow Internet Speeds (reuters.com)

An anonymous reader quotes a report from Reuters: New York filed a lawsuit on Wednesday accusing Charter Communications Inc of short-changing customers who were promised faster internet speeds than it could deliver. The lawsuit in State Supreme Court in Manhattan accused Charter's Spectrum unit, until recently known as Time Warner Cable, of systematically defrauding customers since 2012 by promising and charging for services it knew it could not offer. At least 640,000 subscribers signed up for high-speed plans but got slower speeds, and many subscribers were unable to access promised online content such as Facebook, Netflix, YouTube and various gaming platforms, the complaint said. The lawsuit seeks "full restitution" for customers, as well as hefty civil fines. Among the allegations in the complaint was an accusation that Time Warner Cable leased older-generation modems to 900,000 subscribers knowing that the modems could not achieve faster internet speeds.

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Re: Better Summary for Nerds

[Anonymous Coward]

I had that issue with Charter as well.
To resolve it just required a call and they changed the provisioning on their end.

Have had 100-150 Mb/s down since that call.

Also make sure your modem is a newer docsis supported modem.

If you are leading it you can just go to the local Charter location or have them send a tech to swap it.