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Programmer Develops Phone Bot To Target Windows Support Scammers (onthewire.io)
Trailrunner7 quotes a report from On the Wire: The man who developed a bot that frustrates and annoys robocallers is planning to take on the infamous Windows support scam callers head-on. Roger Anderson last year debuted his Jolly Roger bot, a system that intercepts robocalls and puts the caller into a never-ending loop of pre-recorded phrases designed to waste their time. Anderson built the system as a way to protect his own landlines from annoying telemarketers and it worked so well that he later expanded it into a service for both consumers and businesses. Users can send telemarketing calls to the Jolly Roger bot and listen in while it chats inanely with the caller. Now, Anderson is targeting the huge business that is the Windows fake support scam. This one takes a variety of forms, often with a pre-recorded message informing the victim that technicians have detected that his computer has a virus and that he will be connected to a Windows support specialist to help fix it. The callers have no affiliation with Microsoft and no way of detecting any malware on a target's machine. It's just a scare tactic to intimidate victims into paying a fee to remove the nonexistent malware, and sometimes the scammers get victims to install other unwanted apps on their PCs, as well. Anderson plans to turn the tables on these scammers and unleash his bots on their call centers. "I'm getting ready for a major initiative to shut down Windows Support. It's like wack-a-mole, but I'm getting close to going nuclear on them. As fast as you can report fake 'you have a virus call this number now' messages to me, I will be able to hit them with thousands of calls from bots," Andrew said in a post Tuesday.
Go read how it works. You transfer crap calls to one of the robots and it talks to them for you. It now works with sip, so I added an extension on my pbx to transfer it to them. It emails you the recording but I also record it on my pbx.
Most call center scammers are blissfully unaware they're commiting a scam. They really think they're trying to help people solve their computer "problems" by having them sign-up for support plans. They're just script monkies. Some of the reps may know that their "services" are bogus and commit the scam anyways as long as they get a paycheck, they don't care. The ones that really know what's going on are the C-level types within the call center company. Check out Lewis's Tech channel some time. Really funny and sad stuff there.