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34 'Highly Toxic Users' Wrote 9% of the Personal Attacks On Wikipedia (bleepingcomputer.com)

Researchers used machine learning to analyze every single comment left on Wikipedia in 2015. An anonymous reader shares their results: 34 "highly toxic users" were responsible for 9% of all the personal attacks in the comments on Wikipedia, according to a research team from Alphabet's Jigsaw and the Wikimedia Foundation. They concluded that "significant progress could be made by moderating a relatively small number of frequent attackers." But at the same time, in Wikipedia's comments "less than half of attacks come from users with little prior participation; and perhaps surprisingly, approximately 30% of attacks come from registered users with over a 100 contributions. These results suggest the problems associated with personal attacks do not have an easy solution... the majority of personal attacks on Wikipedia are not the result of a few malicious users, nor primarily the consequence of allowing anonymous contributions."

The researchers "developed a machine learning algorithm that was able to identify and distinguish different forms of online abuse and personal attacks," reports Bleeping Computer, adding that the team "hopes that Wikipedia uses their study to build a comments monitoring dashboard that could track down hotspots of abusive personal attacks and help moderators ban or block toxic users." The paper describes it as a method "that combines crowdsourcing and machine learning to analyze personal attacks at scale."

19 of 174 comments (clear)

  1. In further news by Anonymous Coward · · Score: 5, Insightful

    In further news, it was discovered that all 34 of the "toxic users" were Administrators or Wikipedia employees.

  2. Re:How many by AmiMoJo · · Score: 4, Informative

    The best way to upset them is by being a rule-lawyer. The ultimate troll is to make an argument based on an ambiguity in Wikipedia law, which then causes the other lawyers to turn on each other.

    --
    const int one = 65536; (Silvermoon, Texture.cs)
    SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
  3. So what are the stats on /.? by mykepredko · · Score: 4, Insightful

    With 9 comments here already, I see the problem being blamed on:
    - Freedom of speech
    - Admins
    - Muslims
    - Liberals

    No surprise that they're all ACs.

    I'm sure it would be very upsetting for the ACs if /. started tracking IPs, but I suspect that a disproportionate number of "Trolls" come from the same IPs.

    1. Re:So what are the stats on /.? by imadeyoureadpoop · · Score: 3, Insightful

      1. It's hominem, as in person. 2. Claiming ad hominem whilst AC is laughable. 2. In 9/10 cases, if your opinion isn't worth putting a name to, its probably bullshit.

      --
      Hanlon's Razor -- Never attribute to malice that which is adequately explained by stupidity.
    2. Re:So what are the stats on /.? by swillden · · Score: 4, Funny

      You do realize that is just an ad homonym attack, right?

      1. It's hominem, as in person.

      ACs are "same nym" users, i.e. "homo nyms". It's actually kind of clever.

      --
      Note to ACs: I usually delete AC replies without reading them. If you want to talk to me, log in.
    3. Re:So what are the stats on /.? by Anonymous Coward · · Score: 3, Insightful

      2. Claiming ad hominem whilst AC is laughable.

      Why?
      Just because he isn't the victim he isn't allowed to stand up and say that a particular practice is wrong?

      2. In 9/10 cases, if your opinion isn't worth putting a name to, its probably bullshit.

      In 100% of the cases the argument should be able to stand on its own without a name beside it.
      If you can't meet an argument without attacking the name beside it then you do not have a counterargument, only personal attacks.

  4. Self proclaimed experts. by Geoffrey.landis · · Score: 4, Insightful

    The entrenched fiefdoms are 100000%+ more harmful than the random drive-by. The drive-by will be deleted while the entrenched (college professors with beards, etc.) will be considered ***absolute truth***.

    The entrenched fiefdoms, pages where one user (or a small cabal of users) believe that they own the article and will dispute and revert every change to their perfect prose are indeed a problem in Wikipedia-- their motto should be "the encyclopedia everybody can edit, except don't bother trying with these articles." But in my experience it's rarely college professors-- it's dedicated amateurs who have simply decided that they are the world's expert in this field.

    Many of them actually are quite knowledgable-- there are some pretty good articles there. But sometimes these are by people who just don't have a good grasp on writing for clarity and sticking to the topic.

    Most of the college professors I know are at best amused by wikipedia, and in general disdain it.

    --
    http://www.geoffreylandis.com
    1. Re:Self proclaimed experts. by Oswald+McWeany · · Score: 5, Insightful

      Wikipedia is really pretty amazing. Of course, we all know that; but, it's worth reflecting that, on a public platform, that most people can edit to a degree- it's not more chaos than it is. Maybe I've just not been to the right (or wrong) pages, but there is way less graffiti than one would have expected.

      If you had told me in the 80's that something like Wikipedia would exist and be as good as it is, I would have laughed in your face and called you a pee-pee face. (I was a kid in the 80's).

      --
      "That's the way to do it" - Punch
  5. Ad homonym by Geoffrey.landis · · Score: 3, Insightful

    Why do people think that having a recognizable user name makes them right? You do realize that is just an ad homonym attack, right?

    1. It's hominem, as in person.

    Did you realize that you just made an ad homonym attack?

    You attacked the AC post for using a homonym.

    --
    http://www.geoffreylandis.com
  6. It rises to the top by jbmartin6 · · Score: 4, Insightful

    This news supports the frequent observation that the Internet and associated communications platforms give a very disproportionate voice to a very small minority of jackasses who seem to have nothing better to do.

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    This posting is provided 'AS IS' without warranty of any kind, implied or otherwise.
    1. Re:It rises to the top by AmiMoJo · · Score: 4, Informative

      Yes, and that's a huge problem. As we have seen recently, it makes fringe political movements seem more popular than they are, giving them undue credibility. Look at how Spicer is surprised that far right shock jocks are less mainstream than he thought.

      --
      const int one = 65536; (Silvermoon, Texture.cs)
      SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
    2. Re:It rises to the top by Solandri · · Score: 4, Insightful

      It's not just fringe political movements. Need I point out that the over-representation of the left online and in the media during the last election gave everyone the sense that Hillary had it in the bag. Their toxic attacks on anyone who openly supported Trump drove his supporters into hiding so they wouldn't admit to pollsters (or even their friends) that they were voting for Trump, leading to the polls also making it appear that Hillary had it in the bag. A lot of people on the left were probably complacent because of this and didn't bother to vote. And Trump ended up winning.

      (And before anyone brings up that Clinton won the popular vote, she only won if you disenfranchise anyone who didn't vote for Trump or Clinton. If you include the votes for all the third party candidates, conservative candidates won 49.9% of the popular vote vs 49.2% for liberal candidates. Liberals were the majority online, but they were the minority among those who voted. So for better or for worse, Trump is probably the correct winner for this election. And no I didn't vote for Trump.)

  7. Re:How many by Mashiki · · Score: 4, Informative

    The best way to upset them is by being a rule-lawyer. The ultimate troll is to make an argument based on an ambiguity in Wikipedia law, which then causes the other lawyers to turn on each other.

    Might have been true a decade ago, but it's not now. Not only are editors(along with power editors) fully broken, but so is the administration to the point where they'll allow power editors unrestrained abuse as long as they're promoting what the administration allows. And they'll allow that until it reaches the point where people complain and threaten to withhold donations, then shitcan or temp ban the power editor who will then use a meat puppet to continue their work. The best examples I can think of off the top of my head are Ryulong Gamaliel and Mark Bernstein.

    --
    Om, nomnomnom...
  8. Re:Real life by Anonymous Coward · · Score: 3, Funny

    They get appointed as the White House Press Secretary.

  9. Re:Real life by silentcoder · · Score: 3, Insightful

    Actually the few that have ended up revealed were all fourty-something massively overweight living-in-mother's-basement types.

    Something about a complete and utter lack of success or achievement leads some people to resent success and achievement in others, especially women, and thus hound them online with a great deal of trolling. For some reason, making successful people feel bad makes them feel less bad.

    99% of trolling is extreme insecurity.

    --
    Unicode killed the ASCII-art *
  10. Re:funny or flame? Hard to tell-- some posts are b by Verdatum · · Score: 3, Insightful

    I can understand where you are coming from, but to give you some insight on how odd this situation gets: First of all, there are people who genuinely believe this sort of thing. Second, it's not _entirely_ without merit, since once or twice even the co-founder of WP, the great Jimbo Wales has gotten out of line and behaved inappropriately; although it's always related to boring administrative stuff like arbitration committee cases, and when it has happened he was either taken to task or noticed his mistaken and taken himself out of the matter. Third, there at least used to be a group of submitters from an anti-wikipedia activism site (yeah, that's a thing that exists) that would spam submissions to Slashdot. Many of them were ridiculously biased or entirely without merit, and more than one of those bad ones managed to get posted.

  11. Re:funny or flame? Hard to tell-- some posts are b by Anonymous Coward · · Score: 4, Insightful

    You mean the admins who will revert an article when someone adds to it, citing vandalism or not enough citations... but they will copy the same text -verbatim- to the article and have that stand?

    Nobody bothers editing Wikipedia anymore... if you are not in the "A"-list crowd, you will just get your changes reverted on you, no matter how good you are.

  12. Re:Real life by Verdatum · · Score: 3, Interesting
    I don't think that many of them are literally the mother's-basement types. At most, these sort of editors would be the type that would have parents helping out with rent. Or they get to keep their dead relative's place or their parents house after mom and dad skipped off to a retirement condo in Arizona. They usually have a job, but it's a job they either actively hate, or a job from which they get no personal satisfaction.

    Another common category I've found is the crazy old-guy. They'll be mid-60s or so, and is loaded up with conspiracy theories. Most are harmless and just bad at understanding what a reliable source is, but a handful edit like a whirlwind and bite the head off of anyone who disputes or reverts their edits.

  13. In an odd way it's inspiring. by hey! · · Score: 4, Funny

    It shows that a small group of people can make a difference.

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    Post may contain irony: discontinue use if experiencing mood swings, nausea or elevated blood pressure.