Nobody Likes Uber Anymore, Recent Reviews and Ratings On App Store Suggest (qz.com)

Alison Griswold, writing for Quartz: The public is not happy with Uber. Incensed by allegations of sexism and harassment in the company's corporate halls, people are once again #deleting Uber, while one-star ratings and withering critiques of its service are piling up in Apple's iOS App Store. From Jan. 1 through Feb. 22, Uber accumulated 4,479 one-star reviews from US users in the iOS App Store, according to data from analytics firm App Annie (the highest possible rating is five stars). Several of the most recent reviews cite the horrifying and explosive account of sexual harassment published by former Uber engineer Susan Fowler over the weekend. "Was harassed and scammed by an Uber driver for two hours in the car," reviewer "Jorwl" wrote on Feb. 20. But far more reviewers have another gripe: Uber's apparent disregard for user privacy. The monthly volume of one-star ratings for Uber in the App Store first spiked last November, after the company redesigned its app and infringed on user privacy by eliminating an iOS setting that let users grant Uber access to their location only "while using" the app. Users are now forced to choose between letting Uber track their location "always" and "never".

Comments

Awwww

[smooth wombat]

A crying shame about your company. I guess when you screw over your employees, your customers and municipalities where you operate, things tend to work themselves out.

Using investigators to go after people who write mean things about your scam doesn't help either.

I like Uber!

[Anonymous Coward]

I *really* like Uber and can't imagine having to go back to a normal taxi experience? So the company and leadership is not perfect, bit surprise, but the experience rocks and ultimately if you are a driver you are participating by choice... and there are a lot of drivers out there.

FWIW

[JustAnotherOldGuy]

FWIW, I interviewed a while back with Uber, and although my ride experiences with Uber have all been good, the interview process was a case study in ham-handed incompetence. I've always thought that the interview process was a good indication of the company as a whole, and I can't report that they did well.

Some of the interviewers didn't have a clear idea of what they wanted from me or exactly what my role would require, some asked questions that had no real bearing on what my skill set entailed, and one wasn't sure what he was supposed to be asking me (and he said so in exactly those words). They insisted I bring a laptop ("you'll need it") but it never came out of its case. Also, "Make sure you bring writing samples", but they never asked to see them. Who knows, maybe they'd already hired someone and were just being polite.

This involved flying me down to San Francisco at their expense, nice hotel, meals, Ubers to and from the airport, etc etc. They seemed to be burning a *lot* of money on me without the slightest regard as to whether I was a serious candidate or not. I would have taken the job if they had made me an offer, but in some ways I was kinda glad that it didn't work out. The people were nice enough, but more than a little disorganized to put it bluntly. I can only imagine what the day-to-day work environment would have been like.