Slashdot Mirror
More Fast Food Restaurants Are Now Automating (qz.com)
An anonymous reader writes:
Wendy's is adding self-service ordering kiosks "to at least 1,000 restaurants, or about 15% of its stores," reports the Los Angeles Times, while McDonald's and Panera Bread are now planning to add kiosks to every restaurant. "Lots of restaurants, not just fast-food chains, are really trying to mitigate the costs of higher wages," says one market research firm, while also citing a survey which found 40% of millennials willing to use kiosks (compared to 30% of restaurant-goers overall).
But in some cases this means more work for human employees. Quartz points out that McDonalds doesn't plan to reduce its workforce after installing kiosks, and Panera Bread "has said that at some locations where it has ordering kiosks, it has actually increased human hours to help the kitchen keep up with the higher number of orders that come in through the more efficient ordering system."
But in some cases this means more work for human employees. Quartz points out that McDonalds doesn't plan to reduce its workforce after installing kiosks, and Panera Bread "has said that at some locations where it has ordering kiosks, it has actually increased human hours to help the kitchen keep up with the higher number of orders that come in through the more efficient ordering system."
There might be more human work at some locations. Faster service using kiosks might bring in more customers in that restaurant, but the total number of meals people eat always stays the same, which means other non-automated restaurants are losing customers. Since the automated restaurant is serving more people with the same number of employees, the overall effect is a decrease in labor.
My family had Chick-fil-A the other day. Placed our entire order on my smartphone through their app. The app can optionally track your itinerary via GPS so that the food is prepared just in time for your arrival.