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More Fast Food Restaurants Are Now Automating (qz.com)

An anonymous reader writes: Wendy's is adding self-service ordering kiosks "to at least 1,000 restaurants, or about 15% of its stores," reports the Los Angeles Times, while McDonald's and Panera Bread are now planning to add kiosks to every restaurant. "Lots of restaurants, not just fast-food chains, are really trying to mitigate the costs of higher wages," says one market research firm, while also citing a survey which found 40% of millennials willing to use kiosks (compared to 30% of restaurant-goers overall).

But in some cases this means more work for human employees. Quartz points out that McDonalds doesn't plan to reduce its workforce after installing kiosks, and Panera Bread "has said that at some locations where it has ordering kiosks, it has actually increased human hours to help the kitchen keep up with the higher number of orders that come in through the more efficient ordering system."

6 of 440 comments (clear)

  1. First by Anonymous Coward · · Score: 5, Funny

    ... automated post.

  2. please do this for all places by Anonymous Coward · · Score: 5, Insightful

    after going to japan where many of the major chains had at-table ordering device of some sort and no tips, i cant go back

    1. Re:please do this for all places by amiga3D · · Score: 5, Interesting

      I used to go to the Olive Garden occasionally when my wife forced me to. They started putting that shit on my table and I always took it off and put it on an empty table. After about my 4th visit the manager told me I had to leave it on the table. I got up and walked out and haven't been back. They can suck my dick. I'm a customer, not a fucking consumer. People that treat me like a consumer don't get my business. This modern thing of letting companies and restaurants and other businesses treat you like something to be sheared for maximum profit is anathema to me. When I sit at the table with a machine that takes up almost an entire place setting there that is inconvenient and an annoyance. It's like they make it so you can't possibly avoid it and that is unacceptable. You might like it and if so good for you. I assure you however that they'll lose at least a quarter of their business to people like me that want to be treated like a customer.

    2. Re:please do this for all places by Anonymous Coward · · Score: 5, Funny

      you forgot the linchpin of your argument, "get off my lawn!"

  3. Re:But lets raise minimum wage! -'earn'? by gtall · · Score: 5, Insightful

    Libertarians would have us live in a dog-eat-dog society. They ignore the rule of law that allows them their freedom. And they'd like everyone armed to the teeth to defend their property.

    They'd like everyone to have the right to be bankrupted due to medical issues. Social Security and Medicare keep Grandma off the Libertarians' front lawns. In Ayn Rand's world, airlines could allow for a certain number of plane crashes a year consistent with their profit margins due to customers deciding not to fly and employees finding alternate jobs. Smog and pollution would exist only up to a threshold number of deaths due to pollution. Mercury would not be a controlled pollutant; if you ingest too much, it be your own fault. What? You didn't know you were eating it in that seafood? How come you didn't pull out your home chemistry kit and do your own testing?

    What Libertarians do not get is statistics. If you ignore statistics, then you get the every doofus for himself mentality. If you pay attention to statistics, a lot of government programs make sense.

  4. Re:About fucking time by Dunbal · · Score: 5, Funny

    Humans are far too smart, innovative, aspiring and complex

    You need to meet more humans.

    --
    Seven puppies were harmed during the making of this post.