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Microsoft Just Showed Off Exactly What Salesforce Was Worried About (cnbc.com)
Microsoft just took a direct swipe at Salesforce with a new enterprise-ready version of LinkedIn's customer relationship management product called Sales Navigator. From a report on CNBC: "Today's announcements take Sales Navigator to the next level," Doug Camplejohn, LinkedIn sales solutions head of product, said in a blog. The new product steps up competition with arch rival Salesforce. Microsoft beat out Salesforce to acquire Linkedin for $26.2 billion -- by far the company's largest acquisition to date -- in June. Salesforce CEO Marc Benioff was so concerned, he accused the company of "anti-competitive behavior" and urged regulators to investigate. Flash-forward less than a year and Microsoft's new Sales Navigator Enterprise Edition incorporates many features aimed at turning LinkedIn into a must-have tool for sales teams at big companies.
Oh boo-hoo Salesforce, MS has had a CRM for decades, just not a particularly good one. Now it has a somewhat better one, all of a sudden you can't compete in an open market with what you've got? Build a better one then.
And while you're at it, can anyone build a CRM that doesn't require signing off souls to all three Hells to make it work? I've only got one and Satan, Cthulhu and Kali all require exclusive rights to it.
Trying to become famous by taking photos. Visit my homepage please.
Wait... Why is it such a news flash that a company is making moves to make their products more valuable to their existing customers, and to expand market share? -- That is, in fact, what they should be expected to do, right??
Yes, but this is Microsoft. For the last decade or so their idea of "make their products more valuable to their existing customers" is getting rid of features, hiding controls and interface selections from users and making the software more difficult to manage on the back end.
Let's not talk about how they expand market share.
If MS is creating a competitive product and expanding market share, good for them! That is big news for them. As you so correctly noted, this is just what is expected from every other company on Earth, but so novel and exciting to see Microsoft trying to do it.
. . . . now, instead of MANUALLY getting spammed for GenericCo's latest Miracle Product, now they'll systematize it.
LinkedIn will become even LESS useful to the typical professional. At this rate, it'll be all sales types and keyword-spamming recruiters in a few years. . .
Hint: not EVERY transaction or networking event has to be pointed towards sales or recruiting, but that does seem to be the way LinkedIn is developing. . .
If MS is creating a competitive product and expanding market share, good for them! That is big news for them. As you so correctly noted, this is just what is expected from every other company on Earth, but so novel and exciting to see Microsoft trying to do it.
This really could be a stroke of genius on the part of MS. A CRM tool is only as good as the information that goes into it. If everybody on the team is not disciplined in putting good information into the tool, then garbage-in-garbage-out. The genius that I see here is this is a CRM that leverages a platform where the customer wants to put into it as much work-related information about themselves as they can. My LinkedIn network isn't that big and I see a constant stream of things where people are patting themselves on the back for some new job, certification, or other such thing. From a sales perspective, each of those events represents a potential opportunity to engage, or a lead. It would be the equivalent of each time a mention something cool I did at work it was via an email to every salesperson with whom I had come into contact.
If executed properly, this could be a rather significant development in the CRM space. This is especially valuable because as a salesperson, everything depends on timing and the LinkedIn activity feed is nothing but a stream of potential cues: "I see that John just took a new position at his company. Now is a good time to connect back up with him and see if there is anything I can offer to help him in his new role." That is not the sort of insight you typically get form a CRM system.
Those poor mothers. . . .
Salesforce tracks sales opportunities, clients, contacts, products, prices, defects, competitive intelligence, product requests, sales tasks, and documents. It also offers an instant messaging application.
Salesforce helps maintain a consistent sales process. It has a reporting system that lets you analyze your pipeline and bookings. The reporting system is good for tracking current sales performance of individuals, product lines, and companies. It's good for evaluating the likelihood of meeting bookings targets in the current month, quarter, or year. In a business, it's important to track bookings because they are a leading indicator for future revenue and, to a lesser extent, costs. You can also use salesforce to help create sales forecasts and targets for future years.