Class Action Lawsuit Launched Over Forced Windows 10 Upgrades (courthousenews.com)

Slashdot reader AmiMoJo quotes The Register: Three people in Illinois have filed a lawsuit against Microsoft, claiming that its Windows 10 update destroyed their data and damaged their computers. The complaint, filed in Chicago's U.S. District Court on Thursday, charges that Microsoft Windows 10 [installer] is a defective product, and that its maker failed to provide adequate warning about the potential risks posed by Windows 10 installation -- specifically system stability and data loss... The attorneys representing the trio are seeking to have the case certified as a class action that includes every person in the U.S. who upgraded to Windows 10 from Windows 7 and suffered data loss or damage to software or hardware within 30 days of installation. They claim there are hundreds or thousands of affected individuals.
Microsoft responded that they'd offered free customer service and other support options for "the upgrade experience," adding "We believe the plaintiffs' claims are without merit." But the complaint argues Windows 10's installer "does not check the condition of the PC and whether or not the hard drive can withstand the stress of the Windows 10 installation," according to Courthouse News, which adds that the lead plaintiff "says her hard drive failed after Windows 10 installed without her express approval, and she had to buy a new computer."

Comments

benefit for attorney?

[Anonymous Coward]

This case sounds like a case something where the consumer would get a $10 coupon to the Microsoft marketplace and the attorneys would earn $3 million.

Re:benefit for attorney?

[TwoUtes]

Because judges were attorneys before they were judges?

Re:Wow

[StormReaver]

I haven't seen a Windows upgrade (note: UPGRADE) destroy data in a meaningful way in.....I don't even know how long.

The Windows 7 -> Windows 10 upgrade made one of my customer's computers unable to do anything but an infinite reboot cycle. At that point, though, he finally gave it and paid me to install Kubuntu on his computer. Before that, he was very much opposed to replacing Windows with Linux. Now he says his computer works better than it ever has.

And now tech support, as always happens with my Windows to Linux migrations, has changed from, "I was doing [something innocuous], and suddenly [fill in malicious Windows behavior]" to, "Can you come in periodically for routine maintenance? No, everything's fine. We just like knowing you're still available, and we'll pay you for your time."

Re:Wow

[dknj]

I hate to burst your bubble, but I wonder if I may be part of this class action. I had a laptop that was Windows 7 for the longest time. It decided to upgrade itself to Windows 10. Cool. For about a month then my laptop refused to boot windows again. I can boot to a usb stick but not to any other partition on the HD. It is very possible that EFI went corrupt after an upgrade. I tried to recover the system and ended up losing all my data. Also, I could not reinstall Windows 7 or 10 ever again. My laptop is effectively bricked.

I honestly would be saying the same thing that you did IF I hadn't experienced the same issue that lady who had to buy a new one did. Because I am an expert, I know I can install a new OS. But the fact that I cannot reinstall Windows (first reboot puts the system into a hung state) is telling. I also had to buy a new laptop because I need Microsoft products to do my job. It's not like I had time to send it in for warranty repair and twiddle my thumbs while they send me a new laptop. Plus that laptop was an i7-2600k. It wasn't a slouch, I still played CS:GO and BF4 on it up until it decided to not turn on again -- I didn't want a new laptop, I NEEDED it.. So it's entirely plausible and now I am going to resurrect that machine and maybe consider joining in on this adventure.

-dk

Re: suure

[Anonymous Coward]

I solder all my connections. Removable plugs are for people who don't make commitments.