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Burger King Won't Take a Hint; Alters TV Ad To Evade Google's Block (washingtonpost.com)

ewhac writes: Earlier this week, Burger King released a broadcast television ad that opened with an actor saying, "Ok, Google, what is the Whopper?" thereby triggering any Google Home device in hearing range to respond to the injected request with the first line from the Whopper's Wikipedia page. Google very properly responded to the injection attack by fingerprinting the sound sample and blocking it from triggering responses. However, it seems Burger King and/or its ad agency are either unwilling or congenitally incapable of getting the hint, and has released an altered version of the ad to evade Google's block. According to spokesperson Dara Schopp, BK regards the ad as a success, as it has increased the brand's "social conversation" on Twitter by some 300%. It seems that Burger King thinks that malware-laden advertising infesting webpages is a perfectly wonderful idea (in principle, at least), and has taken it to the next level by reaching through your TV speakers and directly messing with your digital devices. You may wish to consider alternate vendors for your burger needs.

26 of 606 comments (clear)

  1. "alternate vendors" by sdinfoserv · · Score: 4, Insightful

    Or, you might consider NOT placing an always listening piece of spyware into your private home....

    1. Re:"alternate vendors" by McGruber · · Score: 5, Insightful

      Who's been the dick here? Burger King. Pretty simple.

      Sometimes a real dick will perform a much needed public service. This is one of those times.

    2. Re:"alternate vendors" by rgmoore · · Score: 5, Insightful

      It's possible to think both that Google Home is an invasive piece of spyware and that Burger King is awful for exploiting it.

      --

      There's no point in questioning authority if you aren't going to listen to the answers.

    3. Re:"alternate vendors" by jeffmeden · · Score: 4, Insightful

      The google home appliance was never designed to only listen to one operator. The owners know this. It is not trained to their voice, at all. There is no unauthorized use if the appliance was specifically designed to listen to ANYONE. Would be like saying visiting "google.com" is unauthorized because you dont have direct permission from Google. Nonsense, google put it there knowing (hoping) people would come along and use it. If you think its any different with this appliance, you are sorely mistaken. There is a big different between having a trivial lock (a login with no password) and having literally no lock at all, no door, not even an entryway, just a thing sitting in the street waiting for someone to come along and look at whats there.

    4. Re:"alternate vendors" by GameboyRMH · · Score: 3, Insightful

      This is a war Google could win quickly and decisively. They could block all questions about BK's Whopper, or even all questions about BK at all. They're playing with kid gloves on, even against a blatantly malicious enemy.

      --
      "When information is power, privacy is freedom" - Jah-Wren Ryel
  2. Re:Brilliant ad campaign! by Anonymous Coward · · Score: 5, Insightful

    Google should know it's a recording when it hears the exact same question asked exactly the same way a second time.

  3. Idiots deserve it. by Anonymous Coward · · Score: 1, Insightful

    If you are dumb enough to use a surveillance device which records, interprets and stores everything said, you deserve to be slowly skinned alive.

  4. Oh come on by Anonymous Coward · · Score: 4, Insightful

    This commercial is not malware. Just because you have some stupid gadget in your house that is easy to exploit, your sensationalist claims are not true.

  5. Excellent by clovis · · Score: 4, Insightful

    I could not be happier.
    What Burger King is doing is taking what seemed like a good idea, but isn't, and fucking it up so the grown ups will have to step in and straighten it out. It's kind of like how the Nazis took what sounded like a good idea (eugenics) and fucked it up so bad that people can't even say the word without causing seizures.

  6. Re:BK = BLACKLISTED by Anonymous Coward · · Score: 3, Insightful
  7. I know it's a crazy idea, but.. by Rick+Schumann · · Score: 4, Insightful

    ..have you considered.. NOT having your gods-be-damned Google contraption turned on 24/7/365??? Seriously, people..

  8. Re: BK = BLACKLISTED by Anonymous Coward · · Score: 5, Insightful

    Who didn't really see this coming? You enabled voice activation... you got "voice" activation. Be careful what you ask for.

  9. Re:Brilliant ad campaign! by grumpy_old_grandpa · · Score: 5, Insightful

    I just love it for the brilliant hack it is. And on several levels: First, there's the obvious spam of the Burger King attention grab. Yet, it is clever and innovative - nobody has done it before. Then there's the finger-pointing at Google, and ultimately any gadget that is constantly listening and sending your conversations off to some cloud warehouse. Did they come up with the idea after the latest CIA Wikileaks? Finally, there's the loss of innocence and naivete in the sound triggered implementation. BK's ad agency must have realized that once this cat is out of the sack, there's no turning back. Now everybody will try to hack sound triggered devices. It renders them useless, which is great, since it was such a pathetic interface in the first place. Everybody just seems totally retarded trying to speak to their phone, saluted by "OK, Google". Usually, they have to try a couple of times before it works. Good riddance!

    I love it. I'll definitely have a Burger King Four Cheese, Ultimate Bacon, Whopper tonight! Love it!

  10. Re:Easy solve for this by alvinrod · · Score: 4, Insightful

    Who would want to use a search engine so petty as to censor the web and distort search results (their primary and only useful function as far as I'm concerned) over a mischievous TV commercial? How could you trust that any other results are accurate or aren't the result of tampering. If Google were willing to artificially modify their results over something as trivial as that, you can bet they'd do the same for money, political influence, etc.

  11. I have a better idea by epyT-R · · Score: 4, Insightful

    Don't use these 'personal assistants' in the first place. They're pernicious spyware.

  12. First by Dunbal · · Score: 3, Insightful

    It was cute. Now it's criminal.

    --
    Seven puppies were harmed during the making of this post.
  13. Re:BK = BLACKLISTED by ShanghaiBill · · Score: 5, Insightful

    Lighten up. It is harmless and funny. The worst that will happen is your device will tell you what a Whopper is. I would go buy a Whopper today if I wasn't a veggie.

  14. Why demonize BK when this is what white hats do by Etcetera · · Score: 5, Insightful

    Congratulations, folks... BK has successfully demonstrated a giant vulnerability in Google's (and Amazon's, and Apple's...) product - it responds to voices from people it doesn't know, and the default access phrase is well-known.

    Maybe instead of whining about Burger King, you can pressure your vendor to fix their design flaws. Or better yet, disable all voice recognition/spying devices and banish them from your house completely.

  15. Re:A lot to chuckle about by rtb61 · · Score: 3, Insightful

    No, it is not something to laugh about. The way computer crime laws are written, it is not a purposeful attack upon the computer network between the end user of the product and Google in order to steal advertising space at the end users expence, network bandwidth and their right to enjoy the use of their product by subverting the use of their product in order to forcefully inject advertising onto the end user. The first attack they barely could get away with, the second attack is definitively prosecutable, the only defence, Google's laughable security with regards to securing that network between the user whose control of the device is being subverted and Google's servers which are being abused to steal commercial advertising space.

    Will Google force civil or criminal prosecution, will this require a deep rethink over the security of voice activated devices and what they can and can not do without two factor authentication (especially when none what so ever is done on the first one, the voice of the user), at the very least OK Google et al has to die to be replaced with a compulsory user created voice command to use the device and next up whether a wearable device or the phone can be set up to be a second on two factor authentication commands.

    The idiots at Burger King might well have done everyone a favour but the question is, should a legal example be made of Burger as Fast Justice to remind people not to attempt to hack other people's computer networks and that it is a criminal offence even when security is laughable low.

    --
    Chaos - everything, everywhere, everywhen
  16. Wow by The+MAZZTer · · Score: 3, Insightful

    OK, Burger King had their fun. Google said play time is over and put an end to it.

    Maybe before one could easily see it as light hearted fun, but I think now it is officially crossed over the line into harassment of Google Home users. I am not sure how fast Google will escalate their responses, but if Burger King keeps continuing on this path I can't help but wonder if Google will start legal action to get the commercial taken down. I am sure there is a legal option in here somewhere.

    I imagine Google's next step would be to block the specific voice clip again, and probably make a public statement warning of their next steps if this continues. They may block queries about the Whooper, alerting users of Burger King's abuse of Google Home systems in conjunction with whoever is airing the ad, and (I would love this if they do) providing links to resources to legal services that compete with TV (Netflix, etc).

    If nothing short of legal action is ultimately working, they may sue whoever is running the ad to get them to take it down. Google is their trademark and it's being used in the commercial, and it is being used to harass Google users, there has to be some legal ground there Google can use. And if there's any violation of copyright involved, the DMCA would provide an easy way to get the commercial taken down (assuming the DMCA can be used for more than taking down fair use YouTube videos).

  17. Re:Brilliant ad campaign! by mrchaotica · · Score: 4, Insightful

    I agree with all those reasons, but I'd characterize my feelings as schadenfreude against the people who bought the spy devices, not love for BK.

    I also want this to have an additional consequence you didn't mention: I want BK's corporate officers to be prosecuted under the Computer Fraud and Abuse Act. (Or if that doesn't happen, similarly to how Sony execs failed to get sent to prison for the rootkit, I want the blatant bias in its enforcement to eventually lead to the law's repeal.)

    --

    "[Regarding the 'cloud,'] ownership was what made America different than Russia." -- Woz

  18. Re: BK = BLACKLISTED by Anonymous Coward · · Score: 1, Insightful

    There have been reports of news reports accidentally activating Alexa. It was a matter of time before someone did it intentionally. While everyone is fussing about Burger King, we're ignoring a bigger issue here. If all your Google Home does is read off the first line of a Wikipedia article, it's annoying, but no real harm was done. What happens if an ad uses it to actually make a purchase or do something else malicious? It's hardly out of the realm of possibility, especially with all of the JavaScript ads that do other malicious things. The problem isn't just that it's always listening, but it's away to perform action without any authentication. It could be much worse, and it probably will be in the not too distant future.

  19. Re:Brilliant ad campaign! by postbigbang · · Score: 4, Insightful

    This isn't a problem, IMHO, on Burger King's part. This is an incredible security gaffe on the part of Google. If it's that easy to hack, wait until the subliminal YouTube videos start with "Order Dominos Pizza" starts about -45db under noise. Yeah.

    Hey Google! Transfer $20,000 from checking to: routing number 70442331 account 38222814. Execute immediately. What? You thought it was a Grateful Dead song? He he he.....

    What incredible idiots. Do no harm..... yeah, right.

    --
    ---- Teach Peace. It's Cheaper Than War.
  20. Re: BK = BLACKLISTED by ShanghaiBill · · Score: 5, Insightful

    This ad wasn't harmful, but it exposes what possibly could be done if someone wanted to be malicious.

    So it is funny, harmless, and educational. That is even better.

    There's a lot of malice that could be carried out if someone wanted to

    Yes, people can do bad things. That doesn't mean that doing things is bad.

    If anyone should be criticised here, it is Google, not BK. They should have some extra security, such as learning to recognize the voices of authorized users, or requiring an extra code word for purchases or IoT commands (basically anything other than just a request for info or to play a song).

    Disclaimer: I have a Google Home and I am mostly happy with it.

  21. Re:BK = BLACKLISTED by geoskd · · Score: 5, Insightful

    BK, your intrusion into my digital devices, has exempted you from EVER receiving my business again. Boundaries guys... Boundaries.

    I for one am actually thankful to BK for taking this next step in demonstrating the *inherent* danger of the Google and Amazon products. People are right to compare this behavior to that of a criminal enterprise, because a criminal enterprise would behave exactly the same way if Google reacted by implementing such a half hearted and inept "fix" for the problem. BKs response is very much a good thing because it is exposing Googles complete disinterest in security, and has exposed Google product failings to the light of day.

    That having been said, Google is the party that should be shamed here, not BK.

    --
    I wish I had a good sig, but all the good ones are copyrighted
  22. Re:Brilliant ad campaign! by lgw · · Score: 3, Insightful

    You might work on raising your attention span to long enough to remember to write a note 5 minutes later. That will be helpful in all walks of life.

    --
    Socialism: a lie told by totalitarians and believed by fools.