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Credit Suisse Deploys 20 Robots Within Bank (reuters.com)

Posted by msmash on from the robot-will-see-you-now dept.

Credit Suisse has deployed 20 robots within the bank, some of which are helping employees answer basic compliance questions, the Swiss bank's global markets chief executive, Brian Chin, said on Monday. From a report: Chin, speaking at the Milken Institute Global Conference in Beverly Hills, California, said the technology may help reduce the number of calls coming into the bank's compliance call center by as much as 50 percent. The technology works like Amazon's Alexa voice system. While Chin called them robots, it was not clear if they had a physical presence or how exactly employees interacted with them.

6 of 38 comments (clear)

  1. having worked at a bank by netsavior · · Score: 3, Interesting

    There is no faster way to get your initiative funded than to utter the word "Compliance." Well done, IT team, you got your pet robots.

    1. Re:having worked at a bank by JaredOfEuropa · · Score: 2

      Compliance + robots = ED209

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      If construction was anything like programming, an incorrectly fitted lock would bring down the entire building...
  2. Been using a bank robot since 1984 by OYAHHH · · Score: 2

    I give it my card, it gives me cash, and then hands my card back to me.

    It's called an ATM.

    --
    Caution: Contents under pressure
  3. Re:Names? by ShanghaiBill · · Score: 2

    It sounds like they are using the word "robot" to mean a software program that accepts input and produces output. So by that definition a web browser or a video game would also be a "robot".

  4. Re:Names? by lgw · · Score: 2

    I've always called bank robots "ATM"s. This has been the standard for decades.

    Quoted for visibility. People who watch SciFi but don't actually work with robots have this odd notion that robots are humaniform in some way, but that's not a very useful shape for any robot optimized for some task.

    Banks were early adopters of replacing customer-facing staff with robots. I remember the bad old days before ATMs were common - bring on the robots!

    --
    Socialism: a lie told by totalitarians and believed by fools.
  5. devil's in the details by myNameIsNotImportant · · Score: 3, Insightful

    ...said the technology may help reduce the number of calls coming into the bank's compliance call center by as much as 50 percent.

    That's great and all, but you can reduce the calls by 99.999% if you force the users through a maze of menu options and prompts.

    When our help desk was outsourced to IBM consultants, the metrics were equally impressive. The reality however, is much less so --- most people simply opt not to call now, because the service is so horrible and decidedly unhelpful.
    ...But the call volume metrics say "job well done!".