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Apple AirPods Customers 'Satisfied' With the Product (techpinions.com)

Posted by msmash on from the what's-happening dept.

Columnist Ben Bajarin, writing for TechPinions: The big story is customer satisfaction with AirPods is extremely high. 98% of AirPod owners said they were very satisfied or satisfied. Remarkably, 82% said they were very satisfied. The overall customer satisfaction level of 98% sets the record for the highest level of satisfaction for a new product from Apple. When the iPhone came out in 2007, it held a 92% customer satisfaction level, iPad in 2010 had 92%, and Apple Watch in 2015 had 97%. Bajarin notes that the site surveyed 942 AirPods customers.

3 of 73 comments (clear)

  1. Summary makes it seem like AirPod support was... by x_t0ken_407 · · Score: 5, Insightful

    ...being pulled. Then TFS says at the end "...several major apps including Google Maps, Ebay, Amazon, and Target have pulled support for Apple Watch."

    Two completely unrelated things...[insert thinking face emoji]

  2. I say this a huge apple fan by fortfive · · Score: 5, Insightful

    This article and it's associate 'research' are annoyingly pointless. Of course the early adopters love them! When they cost half as much and a third of iphone users have bought them, let's repeat this survey (assuming it's subject selection methodology is sound) and see what results we get.

  3. Re:No surprises by Dracos · · Score: 3, Insightful

    AirPods are a solution looking for a problem. However, the fanbois weren't completely enthused with the touchbar on the new Macbooks. I suspect the survey respondents were heavily weighted toward iPhone/iPad users, which means they're more likely blindly to buy into the Apple hype and produce 98% satisfaction, which is North Korean election type numbers.