Slashdot Mirror
Ask Slashdot: How To Improve At Work When You're Not Getting Feedback?
An anonymous reader writes: Too many managers avoid giving any kind of feedback, regardless of whether it's positive or negative. If you work for a boss who doesn't provide feedback, it's easy to feel rudderless. It can be especially disorienting if you're new in the role, new to the company, or a recent graduate new to the workforce. In the absence of specific guidance, is there any way to know what the average boss would want you to work on? What would you advise someone who works in IT, engineering, coding, designing or any similar industry?
No feedback means you are awesome and there is no room for improvement. If people have a problem with you it's just that -- their problem. If you are the problem they'll tell you in a clear. actionable and constructive way.
Oddly enough, the stuff I get the most praise for is stuff that I simply started doing because it filled a void that I felt was present. Full disclosure: I have a cool boss.
W..w..W - Willy Waterloo washes Warren Wiggins who is washing Waldo Woo.
If your boss isn't communicating with you, try to communicate with him/her as to what you need and why. Be respectful and open, but direct; you're trying to improve your working relationship. If that doesn't work, move to a department that has a more communicative manager, and failing that, just bail as gracefully as posible. That workplace isn't going to be a good place for you to work in the long run, and life's too short if you have any other choice.
"My strength is as the strength of ten men, for I am wired to the eyeballs on espresso."
I get feedback from Slashdot. For example, as an IT Support contractor who makes $50K+ in Silicon Valley, the feedback I got is: I don't make enough money to afford the American Dream, I'm a moocher because I work in government IT, I'm not a real IT person since didn't graduate from a CS program with $100K in student loans, I'm fat, ugly and retarded, and, worse, I'm not even ashamed of being fat..
Your manager many be busy and just doesn't have the time? Maybe the manager is hands off and trusts you to fill your own voids? (very possible if you are a knowledge worker) Just because they are your boss doesn't mean you have to reduce everything that could be possibly interpreted as something negative to be just that (although in a lot of situations you would be right in doing so). If you care to check, you will find that the world doesn't revolve around you and that managers are people at the end of the day, they are not omniscient. On the other end of the scale, constant feedback can be a symptom of micro managing...be careful what you wish for.
This is my sig, there are many like it but this one is mine
While I get the occasional "great job" from management at my job, that kind of feedback is largely meaningless. In order to give good feedback, you have to actually be *knowledgeable* in the field in question. In the case of programming, you actually have to review the code and understand it, including design and testing patterns, etc. In my company, that has never happened. No one ever looks at the code I produce, and there are only two other people who could even make sense of it. I think this is a huge problem.
"Improve" in the sense of working for an employer means better meeting the employer's expectations. If the employer is not providing expectations or feedback, you are trying to be clairvoyant which is not possible. One of my parents was like this. They would expect me to do things a certain way or at certain times but never inform me of that except by severely punishing me for not reading their minds. That's a toxic situation.
My advice, unless your employer doesn't question your performance and you can do whatever you like, leave. During the exit interview tell HR this is the main reason you are leaving. Hopefully they will take the feedback to heart but often employers don't because they are more often than not egotistical and believe they are infallible not open to criticism.
Just so you know, there is a cognitive bias whereby people think that everyone thinks the same and therefore they ought to arrive at the same conclusions, you know the "right" and "only" ones because you know there is a right way and everything is the wrong way (black and white thinking). They can't compute why someone wouldn't arrive at the "right way" independently other than there is something wrong with you and you are defective in some way. These people have the emotional intelligence skills of a rock and you don't want to work for them or be in any kind of dealing with them. They will make you miserable.
We'll make great pets
I have personally fielded this question from my team. On that occasion, I reminded them that when I say, "great job", I mean it, and when I say, "You missed this one, lets try $colleague's idea this time." I am not just being a persnickety asshole boss, I am providing feedback, and directing a project.
(I think) At least half the problem today is that the younger generation no longer hears the real praise from their superiors for what it is, because they've spent their lives hearing these things for simply meeting the standard. I don't pass out high fives at the water cooler for showing up to work on time, but I do pass-out pitchers of beer and pizza when we complete a project within spec and on-time.
When you're late on your side of the hardware, and the whole team is off grumbling between themselves while doing make-work for other departments, I'm going to point out a few things you may want to do differently next time. I'm going to remind you that this is not the way we roll around here. And I'm going to ask you if you think somebody else would have been a better fit for your responsibilities. Again this is not me being a dick boss, it's feedback, and guidance.
If I see a problem with the way things are being done, the way you carry yourself, or the way resources are being applied, it's my job to fix it. Part of that job is making those responsible aware of the problem, as well as solicit solutions from them and avoid these problems on future projects. On Thursday, when I *ask* you to change the shirt you've been wearing since Monday, I am not *coming down on you*, or *being a dick boss*, but providing clear direction. If you're so dense you have to ask me why, (this has happened) I'm going to tell you the odor is distracting, and the catchup stain on the collar is annoying as hell. This is the feedback that is remembered. THIS is what he will tell his spouse tonight over dinner, and this is what he is going to remember when review time comes around.
Unfortunately, "Team, we did it again, $client loves our work, and word is they are already bidding our next project. Wonderful work guys, keep this shit up. Anybody wanna join me after work this Friday at $pizzajoint? My treat...." Is considered standard for every project. It aint, It's positive feedback, as well as opportunity to debrief, and decompress, as well as for one on one time with me, over a beer, as friends and colleagues; instead of boss and subordinate.
My boss is counting on me to both guide the teams project to completion, and keep my guys happy. I try to do both. If I don't, he's gonna ask me why not, and provide a few suggestions himself (misguided as they may be) That does not mean I'm on the hook to present a gold medal for meeting the standard, high school was a long time ago.
You are being ripped off every second of every day, so that advertisers can help rip you off even more tomorrow.