Slashdot Mirror
British Airways CEO Won't Resign, Says Outsourcing Not To Blame For IT Failure (bbc.com)
British Airways CEO Alex Cruz insisted he would not resign on Monday as he sought to draw a line under three days of chaos at the UK flag carrier after IT problems left tens of thousands of passenger stranded. In an interview -- the first since a global computer outage all but shut the airline down -- Cruz said he doesn't think "it would make much of use for me to resign." Separately, he also denied an outsourcing deal was to blame for the IT problems that hit on Saturday, causing the airline to cancel almost all its services over the weekend. From a report: A leaked staff email revealed Mr Cruz had told staff not to comment on the system failure. When asked about the email he told the BBC the tone was clear: "Stop moaning and come and help us." The airline is now close to full operational capacity after the problems resulted in mass flight cancellations at Heathrow and Gatwick over the bank holiday weekend. Questions remain about how a power problem could have had such impact, said the BBC's technology correspondent Rory Cellan-Jones. One theory was that returning systems were unusable as the data had become unsynchronised. [...] Cruz told the BBC a power surge, had "only lasted a few minutes," but the back-up system had not worked properly. He said the IT failure was not due to technical staff being outsourced from the UK to India.
We need communism now!
UNITE with the Campaign for a Free Internet because today, our future begins with tomorrow!
"The food on their flights is terrible even by airline standards"
They are just trying to give an authentic British food experience!
Slightly reduced bonus? He confirmed the issue was not his fault, and not that of the new guys maintaining the system... It was obviously an issue of the old people who didn't properly train or leave adequate documentation of the intricacies of the system when they left 5 months ago. If anything, an extra large bonus should be coming for getting rid of that level of incompetence.
Thirty four characters live here.
Guess how expensive an unplanned failure is going to be.
They no longer need to guess.