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Skype Announces Big Makeover Focused on Messaging and Social Sharing, But Will That Drive Its Popularity? (technarratives.com)

Skype on Thursday became the latest app in the growing list of services that are copying features straight from Snapchat. Microsoft-owned service announced a major redesign of its mobile app, which now comes with a feature called "Highlights" that lets users share photos and videos that will only be temporarily visible to their friends. The feature, as you can imagine, carries a strong resemblance to Snapchat's "Stories," a format that has been growing in popularity among young audiences. All of Facebook's consumer-focused services, including Instagram and WhatsApp, also offer a similar feature in their apps. What will be interesting to see in the coming weeks is whether the redesign and the new feature will give Skype a boost among users. Analysts are skeptical. Jan Dawson of Jackdaw Research offers a reality-check: Skype is one of those odd products -- a fairly sizable communications property owned by a major tech company, and yet one which doesn't make much money, isn't growing much, and hasn't really been focused on either messaging or social communication. [...] The new design puts social sharing and messaging much more prominently in the app, but that's no guarantee that people will actually use those features more or even see Skype as a natural place to do that kind of sharing.

62 comments

  1. No by nospam007 · · Score: 3, Insightful

    It's dead, Jim.

    1. Re:No by courteaudotbiz · · Score: 1

      If at least Skype had some interesting business features, it would not be so dead. But right now, the unability to have even a decent voicemail system (last time I tried it the message quality was worse than that of a 50 years old scratched vinyl) tells me that it's not going in the right direction. Audio call quality is poor, and video call quality is worse. And since Microsoft's takeover, it went down the drain. Not even able to pick a nickname anymore, you have to refer to a cryptic, hard to find account ID to make a link to your Skype account on your website.

      If it's not dead, the direction they are giving it will put the final nail in the coffin. You can already do messaging and social sharing on other platforms without having to install a crappy product. FB Messenger works great out of the box even in the Web interface. Skype's web interface has never been up to the task, I think it's even still in beta and lacks functionalities over the Windows app.

    2. Re:No by Z00L00K · · Score: 1

      It started to go downhill even before Microsoft took over.

      --
      If builders built buildings the way programmers wrote programs, then the first woodpecker would destroy civilization.
    3. Re:No by Anonymous Coward · · Score: 0

      Dead. I second that.

      And what the hell is a snapchat? A chat where you snap?
      What the hell is wrong with people, why are they so eager to share their stupid pictures... why not share money for a change.

    4. Re:No by ctilsie242 · · Score: 1

      Skype or Skype for Business?

      Skype for Business seems to be doing quite well as messaging/voice for the enterprise, especially if an organization is heavily invested in O365.

    5. Re:No by thechemic · · Score: 1

      It's doing well in the enterprise because it's bundled with Office which is the default suite of business applications: not because it's doing quite well as a communication tool on its own. My division deals with constant gripes from the end-users regarding UI/UX quirks related to Skype for Business.

      Twenty year old products such as AOL Instant Messenger still beat out Skype and Skype for Business when it comes to user experience and commonsense UI design. I'm sure some Slashdot members would ask me to cite examples, but I don't have that much time to dedicate to bitching about Skype at the moment.

      --
      Let's make like a bird... and get the flock outta here.
    6. Re:No by Anonymous Coward · · Score: 0

      Can you cite some examples?

  2. Skype Announces Big Makeover Focused on Messaging by Anonymous Coward · · Score: 0

    Those who cannot get out of the inundation zone under their own power will quickly be overtaken by a greater one. A grown man is knocked over by ankle-deep water moving at 6.7 miles an hour. The tsunami will be moving more than twice that fast when it arrives. Its height will vary with the contours of the coast, from twenty feet to more than a hundred feet. It will not look like a Hokusai-style wave, rising up from the surface of the sea and breaking from above. It will look like the whole ocean, elevated, overtaking land. Nor will it be made only of water—not once it reaches the shore. It will be a five-story deluge of pickup trucks and doorframes and cinder blocks and fishing boats and utility poles and everything else that once constituted the coastal towns of the Pacific Northwest.

  3. Social media as a business model by sinij · · Score: 2

    Social media as a business model has very low barriers to entry. As such, your ideas are treated as a drive-through diner for anyone bothering to compete with you.

    1. Re:Social media as a business model by nine-times · · Score: 1

      But also, since it has such a low barrier to entry, a company like Microsoft is at a bit of a disadvantage. There's no way they can be as nimble and experimental as a startup. Because of this, I think trying to chase the social networking market is a foolish move.

      They'd be much smarter to use their status as a big, lumbering company that focuses on enterprise clients. Make solid, stable, reliable, efficient products that people can count on. Be forward thinking, but wait for new concepts and technologies to reach the point of being proven and predictable. Then make them stable and refined, and then integrate them.

  4. Re:Skype Announces Big Makeover Focused on Messagi by Anonymous Coward · · Score: 0

    Free Admission on the Anniversary of Justice Louis Brandeis' Confirmation at National Museum of American Jewish History

  5. Discord by decipher_saint · · Score: 1

    What is this "Sky Pee" you speak of?

    --
    crazy dynamite monkey
    1. Re:Discord by Z80a · · Score: 1

      It's always like this.
      They start quite good, then feature bloat comes, stupid decisions come, a flood of shit you can send come, and then it starts to eat too much memory and people move over to the next thing.
      ICQ,AOL,MSN,Skype..

    2. Re:Discord by Anne+Thwacks · · Score: 1
      What is this "Sky Pee" you speak of?

      It is like a phone service for the person at one end of the line, and like a Wince phone for the person at the other end. You may be able to make calls (sometimes, dependent on where the wind is blowing from), but you probably can't hear what the person at the other end is saying to you*, especially if the wind is actually blowing. Until it crashes.

      * unless you are in the same room.

      --
      Sent from my ASR33 using ASCII
  6. 8.5 Billion wasted ... by UnknownSoldier · · Score: 3, Insightful

    Instead of adding crap that no one wants how about fixing the stuff that people actually DO want? Like respecting the user's choice to turn off forced updates.

    https://community.skype.com/t5...

    1. Re:8.5 Billion wasted ... by seanellis · · Score: 1

      And use of platform default behaviours, and basic configuration options for colors, and a truly compact mode for those of us
      w h o
      d o n ' t
      l i k e
      e v e r y t h i n g
      s p r e a d
      a c r o s s
      t h e
      s c r e e n
      i n
      e n o r m o u s
      b l u e
      b u b b l e s

  7. Please don't ruin Skype by SnarkSide · · Score: 4, Insightful

    Skype is a useful tool for business, if they fuck it up with a bunch of social media integration I won't trust it anymore. We probably put too much trust in it now, but if it gets a social media upgrade it's going strait in the garbage for me.

    1. Re:Please don't ruin Skype by Gravis+Zero · · Score: 1

      Skype is a useful tool for business, if they fuck it up with a bunch of social media integration I won't trust it anymore.

      You shouldn't have trusted it since Microsoft bought and replaced it with a centralized clone of Skype. It's useful to business but you shouldn't be trusting it for anything including the privacy of your calls.

      --
      Anons need not reply. Questions end with a question mark.
    2. Re:Please don't ruin Skype by jhecht · · Score: 1

      We need Skype's audio quality, not more social media and advertising garbage to stumble over.

    3. Re:Please don't ruin Skype by Anne+Thwacks · · Score: 1
      We need Skype's audio quality,

      Nobody needs Skype audio "quality" - or anything with (anti-) social features. Some of us need a version of the app that can make VoIP calls you can actually hear to people in other countries/time zones.

      --
      Sent from my ASR33 using ASCII
  8. But the clients... by idontusenumbers · · Score: 1

    It would help if the clients weren't all different code bases and getting worse every release.

  9. Re:Skype Announces Big Makeover Focused on Messagi by Anonymous Coward · · Score: 0

    I really like how Close Combat in AoS has that strategy of picking your melee combatants in an “I Go, You Go” fashion. However, one thing that never sat quite right was the idea that if I charged in with a ton of little units into a BIG unit, and the big unit swung first, all my little units would go *poof* – especially when I charged them! Why would I ever engage a unit with more than a unit or two? Maybe that was the point – but I don’t like it.

  10. Great reminder to cancel that annual subscription by Anonymous Coward · · Score: 0

    Ever since random faces started appearing on my communications tool, I've used it less and less. Been months, now. If it made decent calls I'd probably go back. It doesn't. I won't.

  11. Wrong focus group by Anonymous Coward · · Score: 5, Insightful

    Among people I know, Skype is the dominant product for two purposes: (i) long-distance professional meetings, such as e.g. talking to a foreign research collaborator or performing job interviews abroad; (ii) long-distance calls to your mum or your wife when you're out travelling. The features they're introducing won't be that interesting for these groups that are already using Skype, while the young segment they're trying to capture already use Snapchat for this purpose.

    1. Re:Wrong focus group by hazardPPP · · Score: 1

      Ditto. The IM features in Skype were always secondary, and only served to support the primary uses you list (e.g. leave a message when one's there, tell the person you'll be there in 5 minutes, send a link/document/picture so you can both look at it during your conversation, etc.). No one I know has ever used Skype for day-to-day instant messaging...other apps have always been used for that. ICQ/MSN Messenger and the like in the past, Viber/WhatsApp and the like today. Skype is and was a VoIP app, with video. If they try to make it something else, they will fail.

  12. Social media is just cancer and it won't help MS. by Noishkel · · Score: 1

    Social media is already having serious issue on multiple fronts. Everything to advertiser problems, to rampant censorship issues, on out to a hemorrhaging user base across most platforms. The idea that social media would ever make Skype better is just a sad delusion at best and a sign of real serious ideological issues at Microsoft as a whole.

  13. Just sayin' by Anonymous Coward · · Score: 0

    Wasn't there a big fat Skype logo on a certain now-infamous powerpoint slide? That's a pretty good reason not to use it for anything remotely important. or anything really.

  14. The world needs a new Skype. by jcr · · Score: 2

    I remember what put skype on the map, before they got acquired and wrecked by Microsoft. It was secure, audio quality was surprisingly good even with very limited bandwidth, and it was easy to find people to talk to, and connect to legacy phone networks with SkypeOut.

    It won't be me, but whoever puts out a new app that meets that description can do pretty well.

    -jcr

    --
    The only title of honor that a tyrant can grant is "Enemy of the State."
    1. Re:The world needs a new Skype. by Anonymous Coward · · Score: 0

      Well, there's linphone. Will do video and SIP, but missing multiway calls.

    2. Re:The world needs a new Skype. by serviscope_minor · · Score: 1

      I remember what put skype on the map, before they got acquired and wrecked by Microsoft. It was secure, audio quality was surprisingly good even with very limited bandwidth,

      It should be. Ye Olde POTS was (at least in the UK) a giant plesichronus network running at a steady 64kbit/s as in 8KHz sampling, 8 bits per channel, u-law (or alaw??) encoded, but otherwise no compression. The call quality was decent if not spectacular, and I don't remember people yelling "what?" at each other as seems to make up the large part of internet telephony.

      With even half way decent compression, getting decent quality should take less than that, way less. I mean 64kbit/s isn't quite seamless compared to uncompressed music, but it's got surprisingly close.

      Oh and did I mention my HSPDA 3G connection gets WAY over 64kbit/s. Like it gets megabits, more than enough for plain PCM.

      So I used to use Skype a lot for international calls, since apparently my mobile provider would rather i used my paid-for data than sell me international calls at a sane price. Then Micros~1 got their hands on it and somehow it could no longer manage good calls over HSPDA. I think they ay have fixed that after only 3 years, but HOW THE FUCK DO YOU DO THAT???

      --
      SJW n. One who posts facts.
    3. Re:The world needs a new Skype. by Anonymous Coward · · Score: 0

      There are literally hundreds of apps that do just that.
      It's all about marketing.
      Skype was just another windows messenger which at the time of skypes inception already had POTS capabilities. Heck even ICQ has had it since 2005... ICQ is still kicking mind you.

  15. Simple awnser: no by angel'o'sphere · · Score: 1

    As long as the UI is designed by a monkey, looks and works completely different on Windows versus Mac verus iOS (I did not dare to try the Android version yet), it will never fly.

    Just clicked on a link on iOS skype a few minutes ago. Instead of opening in Safari it opend in a mediocre working and awfull looking build in web browse ...

    An then again there is Skype for business (Lynx?) on windows 10 ... I can only say, it is to bad that the old custom to have some dark, damp and cold dungeons bellow your building has gone away.

    Those dungeons were quite usefull to explain simple concepts of "how not to make a GUI"!

    --
    Cost free eBook I read (by iBook/Kobo/Amazon/ObookO/Gutenberg etc.): "The Green Odyssey" by Philip Jose Farmer.
    1. Re: Simple awnser: no by Anonymous Coward · · Score: 0

      The Windows version gets worse every major version. Ugly metro wannabe UI, stupid resize restrictions (can't even see full chat window on small tablet), focus issues, slow, bloated, garbage.

    2. Re: Simple awnser: no by Anonymous Coward · · Score: 0

      ... Cannot delete chat history per user, it's all or nothing!

  16. Please don't by rebelwarlock · · Score: 1

    I use skype for one thing - talking to clients or potential clients. Neither end of that conversation has ever wanted social media involved.

  17. They can't even get the paid version to work well by 140Mandak262Jamuna · · Score: 1
    Our company switched from Webex to Skype, some corporate paid version. Horrible beyond belief. They want to compete on the free apps market place? Skype was there before WhatsApp. Almost all my friends in India were using Skype to call USA. Then WhataApp came in and bested Skype in every which way possible. It could not compete even when it had first mover advantage and an install base.

    Time to use the burial plot right next to Zune for Skype.

    --
    sed -e 's/Chuck Norris/Rajnikant/g' joke > fact
  18. IRC by Anonymous Coward · · Score: 0

    What is this discord you speak of? Oh, that ugly nodejs garbage that wastes desktop space.

    1. Re:IRC by Anonymous Coward · · Score: 0

      Real Men use dialup BBS

    2. Re:IRC by Anonymous Coward · · Score: 0

      Real Men use dialup BBS

      Only because enough time has passed with no new users that nature has taken it's coarse on "the women are men, the men are boys, and the boys are FBI agents".

  19. Skype is pretty good actually by chuckugly · · Score: 2

    At least Skype doesn't tie everything to a cellular phone number, like Viber and the rest of that ilk. I actually like Skype pretty well.

    1. Re:Skype is pretty good actually by Anonymous Coward · · Score: 1

      Skype is crap, but I agree entirely: this current trend of tying accounts to phone numbers simply has to stop. It's BS.

    2. Re:Skype is pretty good actually by Anonymous Coward · · Score: 0

      I also completely agree about tying to phone numbers. It seems like the crowd who does everything on their phones loves it though. It's their default identifier to give out to people, so they want it tied into every means of communication. The fact that it should not be needed for IP based telephony escapes them.

  20. Try slimming the fuck down. by Khyber · · Score: 1

    The mobile Skype app uses so many goddamned resources just rendering the UI that it's a dog-shit slow piece of junk.

    And I still receive messages even though I'm supposed to be signed out and the app cleared from RAM. Stupid.

    Instead of listening to the people actually using it, they're just playing "Catch-Up With The Johnsons."

    --
    Still waiting on Serviscope_minor to wake up to fucking reality and realize that Jessica Price isn't going to fuck him.
    1. Re:Try slimming the fuck down. by serviscope_minor · · Score: 1

      Catch-Up With The Johnsons."

      The Johnsons in this case being apparently Snapchat. Perhaps that's why you can only make calls for 10 seconds before it disconnects.

      --
      SJW n. One who posts facts.
    2. Re:Try slimming the fuck down. by Khyber · · Score: 1

      Ten? Fuck you're lucky. I get about five at best even on a solid fiber connection.

      --
      Still waiting on Serviscope_minor to wake up to fucking reality and realize that Jessica Price isn't going to fuck him.
  21. Why Disappearing Content? by Mandrel · · Score: 2

    Why are today's kids so fond of the ephemeral?
    Privacy?
    The freedom and safety of not having a permanent record?
    A culture of taking online the normal unrecorded stream-of-consciousness interaction between friends?
    Is this appropriate for companies who deliver news?
    Is there a reduction in creating and publishing things worth preserving, or is it just a case of the separate normal ephemera of life being taken online?
    Will we, or youth, always share so much online, or is it a fad because the tools are new?

    1. Re:Why Disappearing Content? by serviscope_minor · · Score: 3, Insightful

      Why are today's kids so fond of the ephemeral?

      The conversations I used to have down the pub back before mobile phones were generally a thing were ephemeral. The nice thing is that of course you could (and did!) talk utter shite and it generally wouldn't come back to haunt you. Likewise, I could drivel on the phone (rotary dial, too) for bloody hours with much the same effect.

      I'm guessing that the yoof of today wants to interact in much the same way, except the world has moved on and communication is via the 'tubes these days. They seem to have quite sensibly realised that having all the crap be ephemeral by default (like it used to be) is much better than having the crap you wrote when you were 15 and angsty come back because Zuckerberg decided to tweak the privacy settings again.

      You know, back in the day, I had a geocities page. Black background. And it scrolled metallica lyrics along the status bar at the bottom using some javascript snippet. Fuck me I'm glad that's vanished into the void and that I didn't use my real name on it.

      --
      SJW n. One who posts facts.
    2. Re:Why Disappearing Content? by Mandrel · · Score: 1

      Yeah, I think you're right. Snapchat and its clones are just the new shooting-the-shit pub banter and phone marathons. It's healthy — with the possible caveat of the mixed-in celebrity worship.

    3. Re:Why Disappearing Content? by Anonymous Coward · · Score: 0

      Why are today's kids so fond of the ephemeral?

      Probably privacy and lack of permanent record, but it doesn't really accomplish those things. It just gives the illusion of them. However the average computer user today doesn't grok the underlying technology, so whatever illusion is presented is the one they think is true underneath as well.

  22. Re:Skype has been RUIN since Day One by ctilsie242 · · Score: 1

    There used to be an app on Android called TextSecure, and another app called RedPhone. It was nice because both offered end to end encryption for messages and calls. The app even stored incoming/outgoing texts with encryption, so if the phone was unlocked, the messages were still protected.

  23. How about instead... by l0n3s0m3phr34k · · Score: 1

    Changing the icons for Skype vs. Skype for Business? Every place I've worked, these icons cause MASS CONFUSION with endusers. None of them realize that these are two separate products. The idea of just having an swapped color scheme is retarded. This is pure "marketing department driving IT" here, there was no technical reason to rename Lync. It's only a half-assed change, it's still referenced as Lync in the required DNS settings, in various registry settings, etc. Perhaps finishing up the change-over FIRST before deploying a bunch of new features...oh wait, this is Microsoft we're talking about.

  24. Re: Skype has been RUIN since Day One by Anonymous Coward · · Score: 0

    Yes! If only someone still produced those apps. Maybe even combined them into a single app!

  25. Videos will only be temporarily visible? by najajomo · · Score: 1

    'Microsoft-owned service announced a major redesign of its mobile app, which now comes with a feature called "Highlights" that lets users share photos and videos that will only be temporarily visible to their friends.' .. and there after permanently stored on the NSA Data Farm in Utah ..

  26. Re:They can't even get the paid version to work we by Anonymous Coward · · Score: 0

    Skype worked better before MS bought and 'improved' it.

  27. I hope so! by antdude · · Score: 1

    People still want to use it for work. Argh!

    --
    Ant(Dude) @ Quality Foraged Links (AQFL.net) & The Ant Farm (antfarm.ma.cx / antfarm.home.dhs.org).
  28. No thank you by cowtamer · · Score: 1

    Skype is useful for:

    1) Multi-way business meetings with video
    2) Calling phone numbers in other countries without messing with phone cards, etc.
    3) screen sharing.

    If you want to make Skype more useful, add desktop sharing/control.

    The people I have on my Skype list are NOT people I want to social network with. The birthdays from old business contacts are annoying enough ...

  29. Re:Skype has been RUIN since Day One by Anonymous Coward · · Score: 0

    Skype is a MEGA CORP CONTROLLED, BACKDOORED SPYING and CENTRALIZED piece of MALWARE SHIT.

    I like and agree with the way you put it.

  30. You cunts by JustAnotherOldGuy · · Score: 1

    You fucking cunts at Microsoft just can't help screwing shit up, can you?

    I don't want some craptastic "social-messaging and sharing" platform, I just want to make some fucking video calls to a few people.

    You shitbags from Microsoft should all die in a fire.

    I swear, if I had an orbital weapons platform, Redmond would be burnt off the face of the Earth with a concentrated energy beam and the churning pit of molten magma that I'd turn their campus into wouldn't cool down for 100 years.

    --
    Just cruising through this digital world at 33 1/3 rpm...
  31. Next week, adding grocery app for lutefisk! NO. by Teejaykay · · Score: 1

    NO. If I wanted glitzy-ass social networking, I'd go for some. And here I recently got plenty riled up with these people enough for...

    1) Tying Skype updates to Windows Store (comes with free complaints over decided inability to use far earlier versions... you know, without bloat, but that's a given)
    2) Taking away themes (no option to white and blue Skype was a pain when by necessity working in a dark room in the middle of the night with a dark theme), followed by...
    3) Giving me the option of trying a newfangled Skype on the PC (which actually did have a nice dark theme option included)... whilst making it impossible to turn off graphic emoticons, since I'm getting old and prefer my smiley faces to look like someone's fallen onto their side after drinking too much. :| This reminds me too much of the days when I started noticing a worrying trend with MSN Messenger way back when, hit Trillian for my multi-platform needs and never thought too much of it, until I spied my brothers using it some years later. Graphic/animated emoticons had not only growing in number, but in size too.
    4) I forget, tacos for everyone.
    5) Bloat. (Hey, I remembered.)

    Sadly, I suppose I can only blame myself for jinxing it upon trying the new Skype on the PC, thinking that at least they couldn't possibly frak up Skype on Android. More. But then I keep forgetting that MS seems to be a late middle-aged man trying to wear baggy jeans like they just became fashionable and never understanding why people laugh and cry.

    --
    You can't handle the tin!
  32. Skype acc blocked after 24hrs by Anonymous Coward · · Score: 0

    I quickly registered a skype account some days ago, to do standups with a remote developer.
    Today microsoft says my account has sent spam.

    No Microsoft, i won't give you my cell number. I will stop using Skype instead.