The Best And Worst ISPs According To Consumer Reports (dslreports.com)

In the August 2017 issue of Consumer Reports magazine, the nonprofit organization ranked internet service providers based off customer satisfaction. According to the report, many consumers still don't like their broadband and television provider, and don't believe they receive a decent value for the high price they pay for service. DSLReports summarizes the findings: The report [...] names Chattanooga municipal broadband provider EPB as the most-liked ISP in the nation. EPB was followed by Google Fiber, Armstrong Cable, Consolidated Cable and RCN as the top-ranked ISPs in the nation. Google Fiber "was the clear winner for internet service," notes the report, "with the only high score for value." Google Fiber also received high marks for customer support and service. But large, incumbent ISPs continue to be aggressively disliked due to high prices and poor customer service, according to the report. Despite endless annual promises that customer service is the company's priority, Comcast ranked number 27 out of the 32 providers measured. The company's survey results were weighed down by low consumer marks for value, channel selection, technical support, customer service and free video on demand offerings. The least-liked ISPs in the nation, according to the report, are: Charter (Spectrum), Cable ONE, Atlantic broadband, Frontier Communications, and Mediacom. Not coincidentally, the two largest ISPs in that list just got done with massive mergers or acquisitions that resulted in higher prices and worse service than consumers saw previously. MyRatePlan has a breakdown of ISP providers and plans by ZIP code.

Comments

Comcast ain't so bad. Here at least.

[AlanObject]

It seems to be quite the thing to trash Comcast but they have done a reasonably good job in my area.

When they first acquired the network in my area from AT&T (it was the domain of @Home originally which was pretty much the first cable-modem ISP) I had all sorts of reliability problems. Service would blink out for minutes at a time at random intervals. Very annoying when you are VPNed into the company network or watching a video.

That persisted for a while but now I have had no downtime for years with DOCSIS 3 service. 100Mbit/sec downloads consistently any time of day.

Apparently not everyone gets that kind of service which is a shame.