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Microsoft's Wilsonville Jobs Are Going To China, Underscoring Travails of Domestic Tech Manufacturing (oregonlive.com)

An anonymous reader tips us a story: Just two years ago, Microsoft cast its Wilsonville factory as the harbinger of a new era in American technology manufacturing. The tech giant stamped, "Manufactured in Portland, OR, USA" on each Surface Hub it made there. It invited The New York Times and Fast Company magazine to tour the plant in 2015, then hired more than 100 people to make the enormous, $22,000 touch-screen computer. But last week Microsoft summoned its Wilsonville employees to an early-morning meeting and announced it will close the factory and lay off 124 employees -- nearly everyone at the site -- plus dozens of contract workers. Panos Panay, the vice president in charge of the Surface product group, traveled from corporate headquarters in Redmond, Washington, to tell the staff that Microsoft was moving production to the same place it makes all other Surface products. Though workers present say he didn't disclose the location, Microsoft has previously said it makes its other Surface computers in China. The company hasn't explained, in public or to its Wilsonville employees, why it gave up on domestic manufacturing so quickly and didn't respond to repeated inquiries for comment. But the only thing surprising about Microsoft's decision is that it tried to make its computers in the U.S. in the first place.

20 of 149 comments (clear)

  1. What this is by fubarrr · · Score: 5, Insightful

    What this is is a hard landing for "Manufacturing 4.0" advocates and dotcom monkey.

    NO mater how much robots you put to screw a screw, you robots can't compete on cost with Chinese.

    While labour costs in China are nowhere near being laughable as they were a decade ago, they still outcompete any Western high tech manufacturer. Western manufacturers have no trouble getting orders from DoD to make banal power converters for 10k a pop. Why would they even try competing with Chinese?

    Making a top tier factory is a no joke enterprise that takes years, billions, patience, and serious people. You can't simply roll $10 billion USD and have a TSMC-level fab delivered by mail order, nobody in the world will do it for you. It is only possible for an entrepreneur who is ready to spend his life sitting butt naked on an ant pile, building a company along with its technology base - each TSMC fab is a miracle, a work of art, a creation, not something anybody in the world will teach to build or run

    1. Re:What this is by TechyImmigrant · · Score: 5, Informative

      >NO mater how much robots you put to screw a screw, you robots can't compete on cost with Chinese.

      This is wrong. You can't compete with the Chinese on flexibility and responsiveness in manufacturing. Well you could, but you would have to get a lot better at it and have the government on your side. The Chinese chose to be good at manufacturing and in particular contract manufacturing and they have a large infrastructure dedicated to that. Chinese labour costs are lower than the US, but that only counts for labour intensive manufacturing.

      Cost is one thing. Dealing with a million other crappy things is also a differentiator. My wife gets yarn manufactured around the world and imports it to be sold in yarn stores. It is substantially easier in terms of red tape, to get it made in China and import it than it is to get it made in Washington state and delivered to an address in Oregon. Also, the best makers of bamboo yarn are in China so it's not question that we would get that made in China. It's work to get them to manufacture to our packaging standards and in configurations that work for US markets, but that's easy compared to dealing with the tax departments of 50 US states. The highest quality yarn maker in the world is in the UK. Their stuff is costly more due to shipping from the UK than from the cost of manufacture. I've seen their factory floor and from processing incoming unprocessed sheared wool, to spinning to coning or balling involved 4 people.

      --
      I should use this sig to advertise my book ISBN-13 : 978-1501515132.
  2. Moving to China because ... by fahrbot-bot · · Score: 4, Interesting

    The profit margin on the $22k Surface Hub wasn't quite high enough using U.S. employees.

    Don't be fooled by your company's slogans; "profits" not "employees" are the company's most valuable asset. Remember what Veronica said in Better Off Ted (S1 E4: "Racial Sensitivity"), which was refreshingly honest:

    "Money before people," that's the company motto. Engraved on the lobby floor. It just looks more heroic in Latin.

    [ And, no, I'm not against companies making money, but there's more to it than that. ]

    --
    It must have been something you assimilated. . . .
  3. Why is any of this surprising by SuperKendall · · Score: 4, Interesting

    Microsoft tried to make some Surface units in the U.S. because they thought of it as marketing.

    Microsoft has ended the local manufacturing because the marketing doesn't seem to be returning the cost of the effort.

    In short, Microsoft never actually cared about helping to regain some manufacturing in the U.S. They just wanted to *look* like they cared. None of it is a surprise in any way.

    --
    "There is more worth loving than we have strength to love." - Brian Jay Stanley
  4. T is doing it wrong [Re:No Worries.] by Tablizer · · Score: 4, Insightful

    Large trade imbalances are a problem; not just for jobs, but because the financial imbalances it causes, and a host of other risks. For example, if we gut our manufacturing base, we could have insufficient manufacturing facilities during an extended war. Venezuela's problems have a Yuuuge lesson: don't put all your economic eggs in one basket. Variety is a backup system, even if it causes short-term inefficiencies.

    BUT, Trump is doing it wrong; or at least not in a coordinated way.

    An imbalance penalty tariff should be applied to trade with a level based on the imbalance amount: the bigger the imbalance, the bigger the penalty. We'd have to tell the WTO to shove it, though; or get them to change the rules.

    However, the penalty shouldn't suddenly be applied in full, but gradually ramped up to give the country and companies time to adjust. We don't want to shock the system. Trump doesn't have the patience for gradual ramp-ups; and the full effect may outlast a presidential term even. It would have to be a coordinated political effort.

    1. Re:T is doing it wrong [Re:No Worries.] by imgod2u · · Score: 5, Insightful

      Penalties are the wrong way to go about it, period. You don't get an industry that's healthy by shielding it from competition. I can't believe I, as a liberal, have to explain this. All you get from erecting barriers to competition is lazy, complacent industries that offer no benefit.

      Foreign competition *is* good competition. Any competition is good as it increases the incentive for improvement.

      If you want to prop up your local industry in some area (and I'm agreeing that is a worthy goal), the most economically efficient ways to do that is worker training and infrastructure development. A business that's able to setup shop, hire the needed workers and have all of the communications, transportation, logistics and property protection will locate itself there. The price difference of wages is peanuts on their balance sheet.

      Want to know why people locate to Shenzhen? Go there. The actual wages there are pretty damn high actually and the cost of living rivals most of the US. But if you have an idea for a gadget or product, you're up and running in easily 1/10th of the time it takes in the US and to ramp up production to the millions? That ain't happening anywhere in the US.

    2. Re:T is doing it wrong [Re:No Worries.] by Tablizer · · Score: 3, Insightful

      Tariffs only hurt everyone involved.

      The theory assumes proverbial spherical cows. You ignored my war scenario, for one. Going back to the Venezuela example, just because oil is currently your country's Comparative Advantage at a given point in time does not mean it will stay that way. If the bottom falls out of oil, your population starves. There's also the risk of financial bubbles due to uneven exchanges caused by imbalance.

      And, tariffs are NOT the end-goal; but rather balance. Tariffs are an encouragement tool. Countries like China may loosen up imports or business regulation that previously made things hard on other countries' businesses. Right now it's too difficult to micromanage the barriers they put up. General tariffs would encourage them to loosen barriers on their own without an army of lawyers needed to sue away each and every barrier.

    3. Re:T is doing it wrong [Re:No Worries.] by LS1+Brains · · Score: 3, Insightful

      You say you're a liberal, but you're way too supportive of free market principals for today's crop of "liberals." Welcome to the R's.

    4. Re:T is doing it wrong [Re:No Worries.] by imgod2u · · Score: 5, Informative

      I said Shenzhen. Not China. The thing people even in the US can't grasp is just how *vast* China's population is.

      You can hop on the high-speed rail, cross 150 miles (in about 40 min) and go from bustling metropolis (Google for housing prices in Shenzhen, it's about comparable to San Diego) to a dirt-poor village. The income and cost of living difference can easily be 10-100x.

      Of course, on a pure average level, China as a whole is still well behind the US in terms of income and cost of living.

      But most companies who setup shop in China for at least skilled work (and there's a lot, increasingly more) are doing so in large cities with comparable costs of living to the US. And there's a reason they locate there. It's so easy to setup shop.

      Also, I never mentioned regulation when it comes to "setting up shop". Because for the most part, regulations are a 2nd order effect. Companies will live with more or less regulations unless they're insane ones.

      The biggest draw of Shenzhen is infrastructure and talent pool. We don't have enough mid-skilled tinkerers in the US. It's either poorly trained grunts or highly trained (and highly paid) professionals. You want basic CAD drawings, a simple business plan or just some entry-level technicians? Good luck hiring enough in the US. And even if you find them in the US, they require relocation packages.

      In Shenzhen, you get millions of semi-skilled people traveling 100+ miles one way to go to a job. In less time than a typical Bay Area commute.

      Compared to the effect of those, regulations are noise.

  5. We have two where I work by dstyle5 · · Score: 4, Interesting

    We have two at work (one 84" and one 55") and so far they have worked pretty well for what they are supposed to do. It is up to management to decide if it was worth the cost in the end, but so far I haven't see any issues with them. Other companies MMV of course, but we have a lot of remote employees so it has worked out well for company wide video conferencing, white board for meetings, connecting laptops to it, etc.

  6. Re:Microsoft is not a hardware company by Oswald+McWeany · · Score: 3, Insightful

    maybe one day they will accept that.

    I don't know about that. They've made a lot of money out of the Xbox. Most of their hardware ventures have failed, but that one has been a money-maker for them.

    --
    "That's the way to do it" - Punch
  7. The tax credit check cleared by xxxJonBoyxxx · · Score: 5, Insightful

    >> The company hasn't explained, in public or to its Wilsonville employees, why it gave up on domestic manufacturing so quickly

    I'm guessing the factory was built to collect an Oregon tax credit or to otherwise mollify some state-level lawmakers. Now that the tax credit has been cashed in (or related legislative/regulatory policy has been created/averted), it's time to pull the plug.

    Or maybe this was just the minimum time required to figure out and outsource all manufacturing. There's a June 2015 NYTimes article which pretty much said the same when the factory opened (via acquisition):

    "Mr. Hix had a downbeat assessment for what would happen to the manufacturing of the Surface Hub if the product took off and the production process was refined. 'Once they get all the problems out of it, it will go offshore,' he said."

    https://www.nytimes.com/2015/06/11/technology/microsoft-picks-unusual-place-to-make-its-giant-touch-screen-the-us.html

    1. Re:The tax credit check cleared by Locke2005 · · Score: 4, Informative

      The factory was inherited from Perceptive Pixel when they bought them out, not built by Microsoft. Was Perceptive Pixel doing manufacturing in Wilsonville for tax credits? Probably. I worked there, and all other hardware Microsoft sold was manufactured in China, including the pens used with the touch screen. So I frequently wondered when they were going to move the touchscreen manufacturing itself to China. Problem was, they had to fill the warehouses with unsold product first, so they could afford to shut down for a couple months to move product without impacting availability of the product. About the time I left a couple months ago, the warehouses were full to capacity, and the double shifts were being phased out.

      --
      I've abandoned my search for truth; now I'm just looking for some useful delusions.
  8. Re:oh look, the free market doesn't care by Anonymous Coward · · Score: 3, Insightful

    Correct. People scream bloody murder about the offshoring of jobs, and then head to Walmart to buy more cheap Chinese shit.

    And every morning they run their Chinese-made American flag up the flagpole while thinking about what a good American they are. The American dream is dead and Americans have no one to blame but themselves, as they enabled ALL of it.

  9. We need some slack in the system by ErichTheRed · · Score: 5, Insightful

    Dealing with technical people all the time, it never ceases to amaze me how few understand life outside their little comfort zone. Any time they have to deal with someone who's lower-skilled than themselves, it's an annoyance and they run back to their crowd as soon as they can. Just like a lot of people say everyone should have at least one menial job serving food, working retail or otherwise dealing with the public, I think it would do smart people a world of good to put in some time working in a social services office. Doing so may reveal to smart people that the vast majority of the world is not like them, and may convince them that we shouldn't shoot for 100% optimization if that leaves out a huge swath of the population.

    The truth is that we need something at the level of a manufacturing job, that delivers a lower-middle class salary, has regular hours and can be done by people of average intelligence. I know AI is being overhyped now, but the vast majority of white collar corporate jobs are up for replacement next as well. Unless you want society to break down, you're going to need to give people jobs. I grew up in a Rust Belt city and watched every large factory move to the South or overseas, leaving a burnt-out shell of a city. Not Detroit-level, but it's only now coming back. You need employers like this to give work to the masses who can't be big data scientists or work in engineering.

    Feel free to call me a Luddite, but leaving some slack in the system will be the only way to preserve it. We're at the point where people can't just move up to the next better job when automation takes theirs. For better or worse, most people are doing the equivalent of factory work, including corporate types.

    1. Re:We need some slack in the system by Anonymous Coward · · Score: 3, Insightful

      Ah yes, curse those unions. How dare they lay the standard down for a 40 hour work week, push for OSHA laws that protect your physical safety at work.

      Even if you've never worked a union job in your life, you've enjoyed the benefits of the worker protection that is now federal law that didn't exist before they fought for them.

  10. Re:No Worries. by sycodon · · Score: 3, Funny

    H-1B.

    They couldn't find any Americans to lay off 124 workers.

    --
    When Fascism comes to America, it will call itself Anti-Fascism, and tell you to give up your guns.
  11. Outsourcing vs. Protectionism by sycodon · · Score: 5, Informative

    When someone can pick up a plant from China and plop it down in WA, pay the same wages, follow the same work rules, dispose of their waste in the same manner, THEN you can say outsourcing is a fair thing to do.

    The fact is that you can't. And you can't for reasons that most people agree are reasonable...health and safety of the workers, environmental protection, workplace environment rules, etc. Most people would agree that these rules are in place for what they might call moral reasons, or, it's the right thing to do.

    But for some reason, it's no longer the right thing to do when that plant is in China or other third world places. Somehow, what is considered immoral pollution here is not immoral pollution in China. Intolerable work environments here are some how perfectly fine in the third world. But, US consumers and manufacturers are more than happy to take advantage of the low costs of product even when that is only possible in a factory that would be sued out of existence were it in the US.

    Outsourcing to China and other places isn't "competition" it's exploitation. But try and do anything about it and you will be called a protectionist or worse.

    --
    When Fascism comes to America, it will call itself Anti-Fascism, and tell you to give up your guns.
  12. Re:This is what tariffs were made for. by Kaenneth · · Score: 3, Funny

    Fascism it is then.

  13. Thanks, Trump! by Locke2005 · · Score: 3, Informative

    My previous job was actually working at the Wilsonville factory on the software used to test the Surface Hub before it was shipped. All the factory workers were temps hired through Kelly Services. Almost all of them looked like immigrants to me. They put on double shifts in order to fill the warehouses with unsold product, so now they can shut down for a couple months while they shift production elsewhere. Why were they doing production in the US in the first place? Microsoft got the Surface Hub by buying out Perceptive PIxel, which was manufacturing it's large touchscreen in the same building Microsoft is now shutting down. Also, there was never enough parking at the plant; it was designed as a shipping warehouse. So the city of WIlsonville didn't allow us to use the entire upstairs portion of the building, since there wasn't parking for employees. Kelly services leased 2 buses to bus in factory workers from whereever they had them park.

    --
    I've abandoned my search for truth; now I'm just looking for some useful delusions.