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Disastrous 'Pokemon Go' Event Leads To Mass Refunds (techcrunch.com)

thegarbz writes: A Pokemon Go Fest hosted in Chicago and attended by between 15-20,000 people has ended in disaster. The event was plagued by logistical issues resulting in 3+ hour long delays getting into Chicago's Grant Park... Those people who were lucky enough to get into the paid event were greeted with a completely overloaded cell network unable to cope with the number of people trying to get online at the same time. The occasional person who was able to connect experienced a never ending string of game-breaking bugs when attempting to catch the rare Pokemon created specifically for this event.
Gaming company Niantic finally just gave a rare Pokemon Go character to everyone who attended -- though one attendee still called it a "horrible, terrible day." The Kansas City Star reported some people had paid as much as $400 for their tickets -- which had sold out within minutes -- and that some attendees had even started lining up for the event at 6 a.m.

6 of 196 comments (clear)

  1. Re:Capacity planning by Dan+East · · Score: 5, Insightful

    Yes, but they are a software company, not an ISP / cell carrier. They obviously did not consider the fact that the existing cellular networks could not handle that many customers in one small area accessing high bandwidth resources at the same time. Had they alerted the carriers, the carriers could have set up temporary mobile cells for the event, and / or Niantic could have set up their own free Wifi hotspots for the attendees.

    Either way, this was a very, very expensive way for them to learn about these kinds of connectivity logistics.

    --
    Better known as 318230.
  2. Re:Capacity planning by adolf · · Score: 5, Insightful

    Are software companies somehow immune from hiring competent event planners?

  3. Re:Sigh. by Scutter · · Score: 5, Insightful

    Must be pretty easy to see them all from your high horse.

    How is this event any different from, say, Comic-Con or any other fan fest? Just because it's a video game you don't happen to like? Newsflash: People like enjoying their hobbies and sometimes that involves paying money to do things related to it.

    --

    "Tell me doctor, with all of your defenses, are there any provisions for an attack by killer bees?"
  4. Re:Capacity planning by whoever57 · · Score: 5, Interesting

    In my humble opinion, they are a bunch of shits.

    I tried to help some nuns by getting Niantic to delist some Pokemon Go places on the convent's private grounds (at the request of the nuns).

    There was construction going on at the time. Despite uploading photos of the construction, showing that the area was dangerous, despite uploading photos of signs and fencing indicating that the area was private, Niantic would not remove the stops from the convent grounds.

    Anyone who gets hurt playing Pokemon Go should sue Niantic, because there is a likelihood that Niantic has already been told that the area is dangerous.

    --
    The real "Libtards" are the Libertarians!
  5. Re:Capacity planning by adolf · · Score: 5, Insightful

    Competent in...planning events?

    Events need to have things. Bathrooms, for instance: Someone needs to figure out how many porta johns to rent. Figuring out the quantity of things like is the job of an event planner.

    This event needed bandwidth and none was provided. That's a pretty gnarly failure, and being a "software company" instead of some other type of company does not excuse this guffaw.

    tl;dr, this is like organizing an Oktoberfest event and forgetting to bring beer.

  6. Re:Capacity planning by Gussington · · Score: 5, Insightful

    An experienced event planner would likely have made the situation worse. At a typical event, maybe 10-20% are on their cell at any time, mostly using low bandwidth voice and text.

    What is this 2008? Anyone involved with any sort of event in the last 5 years knows that 99% of the crowd will be on Snapchat, FB, Twitter, Whatsapp, WeChat, Telegram, Viber, Maps, Uber etc It's all data these days, has been for years.