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Online Critics Decry Even More Wells Fargo Fraud Scandals (boingboing.net)

On Saturday author/blogger Cory Doctorow launched a new barrage of criticism towards Wells Fargo: It's been a whole day since we learned about another example of systematic, widespread fraud by America's largest bank Wells Fargo (ripping off small merchants with credit card fees), so it's definitely time to learn about another one: scamming mortgage borrowers out of $43/month for an unrequested and pointless "home warranty service" from American Home Shield, a billion-dollar scam-factory that considers you a customer if you throw away its junk-mail instead of ticking the "no" box and sending it back.

$43/month gets you pretty much nothing: people who tried to actually use their AHS insurance found it impossible to get them to actually do anything in exchange for this money. Here's a quick Wells Fargo fraud scorecard: stealing thousand of cars with fraudulent repos; defrauding mortgage borrowers; blackballing whistelblowers; creating 2,000,000+ fraudulent accounts, and stealing millions with fraudulent fees and penalties.

Life Pro Tip: if you don't like banks, join a credit union.

20 of 213 comments (clear)

  1. Negative agreements aren't legal in some places. by Z00L00K · · Score: 4, Informative

    The habit of having a "negative agreement" where you have to check a box and send back if you don't want a service is not legal in some areas.

    --
    If builders built buildings the way programmers wrote programs, then the first woodpecker would destroy civilization.
  2. Re:Negative agreements aren't legal in some places by Anonymous Coward · · Score: 5, Insightful

    I'm surprised that they're legal *anywhere*.

  3. Re:Negative agreements aren't legal in some places by skovnymfe · · Score: 4, Funny

    There’s no point in acting surprised about it. All the planning charts and demolition orders have been on display at your local planning department in Alpha Centauri for 50 of your Earth years, so you’ve had plenty of time to lodge any formal complaint and it’s far too late to start making a fuss about it now What do you mean you’ve never been to Alpha Centauri? Oh, for heaven’s sake, mankind, it’s only four light years away, you know. I’m sorry, but if you can’t be bothered to take an interest in local affairs, that’s your own lookout. Energize the demolition beams.

    I'm not entirely sure how this quote applies to the situation described in the article, but if we make the effort I'm sure we can find a way.

  4. Re:if you don't like banks... by Anonymous Coward · · Score: 5, Insightful

    Or perhaps you're just one of the millions of people who've been screwed.

  5. I do not understand... by Anonymous Coward · · Score: 4, Insightful

    Why these recidivist fuckers aren't in jail ? Is that because they're WASP ? Is that because white collar crimes actually pay well ? Where the God damn fuck is justice in all of this ?

    1. Re:I do not understand... by swb · · Score: 5, Interesting

      Many reasons.

      * WF is huge, which means they have vast legal resources.
      * Much of what they do is at the margins of legal
      * The people losing money don't have many resources and their losses are relatively small
      * Investigating and prosecuting them is a massive effort that strains the budgets of State AGs
      * Finding culpable individuals in the organization and proving fraudulent intent is really difficult

      I was actually surprised that the "account scandal" got sorted out like it did (CEO resigned, clawbacks of executive bonuses, etc). It probably had something to do with the actions being closer to actual criminal fraud.

      Unfortunately I think we have two problems. One, we're a huckster culture, where we generally allow for fraudulent behavior as "good salesmanship".

      The other is an economy with marginal broad growth which forces large companies to pursue more and more dubious income to make up for the lack of growth in their sector's organic income. In theory, banks should be natural profit centers -- if the economy is growing, they basically make a percentage off that growth through loans and money handling. But they face an economy with marginal growth and increased growth expectations, so they have to grind out these increases on the margins of their business.

  6. Contract Crapware by mentil · · Score: 3, Interesting

    Sign a contract for service X, get unwanted service Y in addition slipped into the hundreds of pages of legalese. Who's going to refuse to sign mortgage papers over a $43/month bullshit charge? Especially if it's a contract of adhesion and you can't just cross it out? It's like crapware that comes preinstalled on a name-brand computer, they get a kickback for each install. Remember: it's not fraudulent fees and penalties, it's "innovative financial services."

    --
    Corruption is convincing someone that the selfless ideal is the same as their selfish ideal.
  7. Re:Life Pro Tip by ls671 · · Score: 4, Interesting

    Desjardins, the biggest credit union in North America has actually become worse than a bank.

    Maybe you can be fine with a small credit union somewhere but the GP is pretty much right nowadays.

    --
    Everything I write is lies, read between the lines.
  8. Re:Life Pro Tip by jabuzz · · Score: 5, Informative

    The difference is that they are owned by the depositors. Hence they are not subject to the same commercial pressures that regular banks are. Unfortunately most of the mutual financial organizations in the UK where destroyed in the 1980/1990's when the building societies converted to banks. During the financial crisis the building societies in the UK weathered the storm much better than the banks and demutilized former building societies did for example.

  9. Re:Negative agreements aren't legal in some places by Orphis · · Score: 4, Funny

    Where is it legal? Asking for a friend and his company with the amazing monthly paper clip delivery service that's just $999 a month.

  10. Re: Negative agreements aren't legal in some place by mwvdlee · · Score: 3, Funny

    Trump speeches sound like Vogon poetry.

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  11. Re: Negative agreements aren't legal in some place by skovnymfe · · Score: 4, Funny

    Oh freddled covfefe,

    Thy micturations are to me,

    As plurdled gabbleblotchits,

    On a lurgid bee,

    ...

  12. Actions speak louder than lists by geekmux · · Score: 4, Insightful

    "Here's a quick Wells Fargo fraud scorecard: stealing thousand of cars with fraudulent repos; defrauding mortgage borrowers; blackballing whistelblowers; creating 2,000,000+ fraudulent accounts, and stealing millions with fraudulent fees and penalties."

    Lists of blatantly corrupt and illegal activities don't mean jack shit unless you do something about it.

    And by do something, I mean shut them the fuck down, and throw executives in prison.

    Since Greed N. Corruption took over as CEO of US Capitalism, Inc. that will never fucking happen.

    How ironic that if any US citizen did this, it would be labeled terrorism. The fact that nothing is ever done only clarifies just how unethical and corrupt the Banking Industrial Complex has become.

  13. Re:Why mention Wells Fargo? by Zontar_Thing_From_Ve · · Score: 5, Informative

    It's neither legal not ethical for a company to"offer" services on an opt-out basis, but why does this rant focus on Wells Fargo (scummy though they also be)?

    I see you just outed yourself as not reading the link, because had you done so, your question would have already been answered. So since you were too lazy to look, I'll do you a favor and summarize. Various Wells Fargo mortgage customers went over their monthly statements and found a mysterious charge (about $43 a month) for a service they never agree to or asked for, namely the home warranty from AHS. And when customers tried to get Wells Fargo to take it off their bills, they failed. So Wells Fargo fully participated in billing customers for a service they never chose to receive and that's why the rant focuses on them.

  14. Re: Why mention Wells Fargo? by geekmux · · Score: 4, Interesting

    Not all junk offers are illegal.

    My point is perhaps they should be. And until you can clearly define the difference between a scam and a "junk offer", perhaps we should get rid of the latter bullshit term and call it what it is.

    I already said that if the company did what the summary described, it was illegal. What more do you want?

    From TFS:

    "Here's a quick Wells Fargo fraud scorecard: stealing thousand of cars with fraudulent repos; defrauding mortgage borrowers; blackballing whistelblowers; creating 2,000,000+ fraudulent accounts, and stealing millions with fraudulent fees and penalties."

    There's certainly more than one reason Wells Fargo was called out here. Commonly referred to calling a spade a spade. What more do I want? Shutting down unethical and corrupt businesses would be a refreshing start. Either that, or get rid of laws that define ethics in business; we obviously ignore the shit out of them anyway.

  15. Re:My home warranty has been useful by DigiShaman · · Score: 3, Interesting

    Motherfucking worthless when the AC compressor dies! Mine was covered under the home warranty, but because it used the old older R22 system (which I'm sure at least 95% of Americans are still using), they couldn't, or rather, wouldn't replace it for an R410a system. One, can't get new-old stock compressor, and two, they wouldn't cover the entire labor of flushing out the lines and replacing the the evap coil that goes with it. I even stated I would meet them half way if they at least replace the compressor and labor for just that part, and I'd pay for the flushing and coil. NOPE! They couldn't warranty it based on that.

    So here's the deal. If you have an R22 system, and you bought home warranty, chances are you got royally fucked. They will NOT take the 5 grand hit for the mandated chuck and replace to be federally compliant with R410a system.

    Hope you boys and girls have a nice little nest egg saved to replace your AC when it dies (because they all do eventually). Otherwise, I need to invest in company stock that builds window units. Holy shit!

    --
    Life is not for the lazy.
  16. There's other shady crap they pull too by ausekilis · · Score: 3, Insightful

    Years ago I got mail from them regarding my credit card. I had been signed up for "Credit Defense", which WF charged some % of your monthly balance to put toward a pot that you could draw on should you be unemployed for a length of time. I didn't think much of it and didn't care because I didn't have a high balance.

    Fast forward a few years and couple moves later and my balance was a bit higher. To top things off, this charge was getting between $50 and $60 every month, which was making payments harder. Basically my story was a lot like this guys. I called up WF, they told me to call this third party company. I call them "Sorry, I can't refund". So I broken record the assholes, "So send me to someone who can". A few people later and I can "file a complaint" or whatever their lingo was. They had to prove that I had signed a document allowing them to charge me. They couldn't, so I got refunded near $2k for my troubles. No bogus charges since.

    If it weren't for having my longest running line of credit with them, I'd have walked into a branch, shredded my credit card and given them the two finger salute years ago.

  17. Re:Read Before you Sign by Anonymous Coward · · Score: 3, Interesting

    Have you ever actually bought a house?
    Typically you're in a room with a Realtor, who works for the seller, because the Realtor always works for the seller, that's who pays them (even if you think they're working for you), a real estate lawyer, who works for the Realtor, and maybe a seller, if its a private sale. There's a stack of papers about three inches high and you have to sign about fifty times and initial another twenty. The lawyer has set aside about twenty minutes to do all this and reading everything is impossible, not to mention it requires both a law degree and an economics degree to understand what's been written.

  18. I've had both by Euroranger · · Score: 5, Interesting

    Wells Fargo for my mortgage for 10 years, AHS for about 7 years. I'm currently battling Wells against their attempts to foreclose on my home (for the second time) and I dumped AHS 3 years ago after I got a local consumer investigative reporter to contact them regarding fraudulent work their chosen AC contractor told me I HAD to pay for (new pad for a replaced AC unit when the old pad was fine, new wiring harness for same when the old was fine, etc). Wells had been okay with my incremental catch up payments for 6 months (I'm behind due to a recent divorce)...but last month I made the mistake of telling them I'll be current probably within 60-90 days...and 5 days later I got the "pay us now or we accelerate the loan to foreclosure by 8/23". I have the ability to do that so I will...but it pisses me off that a previously agreed upon plan was jettisoned when they understood that the late payment penalties are about to stop and they'll lose any legal chance to steal my home. Effing bastards. I can't recommend more strongly for any and everyone to avoid both these companies as if they were plutonium gonorrhea.

  19. Re:if you don't like banks... by hey! · · Score: 3, Insightful

    You're talking in vague, hand-wavy analogies here. What's actually going on is the banks are creating an obligation (to you) in exchange for liquidity. The bank then converts that liquidity into productive assets (loans and investments), subject to the requirement that they retain enough to service likely account demands in the near future.

    And either way, it doesn't mean that the banks can't be regulated. From the 1930s to the 1990s retail banks couldn't undertake certain risky businesses that might jeapordize their ability to meet depositor obligations. That was changed by a law signed in 1999 by Bill Clinton, and ten years later the mix of retail and investment banking contributed to a crisis that almost brought down the world economy.

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