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'Surkus' App Pays Users To Line Up Outside New Restaurants (chicagotribune.com)

A new app called Surkus allows restaurants to manufacture their ideal crowd and pay people to stand in place like extras on a movie set. The app reportedly uses "an algorithmic casting agent of sorts" to hand-pick people according to age, location, style and Facebook "likes." All of this is done to create the illusion that a restaurant is busy and worthy of your hard-earned money. Chicago Tribune reports: They may look excited, but that could also be part of the production. Acting disengaged while they idle in line could tarnish their "reputation score," an identifier that influences whether they'll be "cast" again. Nobody is forcing the participants to stay, of course, but if they leave, they won't be paid -- their movements are being tracked with geolocation. Welcome to the new world of "crowdcasting." Surkus raises new questions about the future of advertising and promotion. At a time when it has become commonplace for individuals to broadcast polished versions of their lives on social media, does Surkus give businesses a formidable tool to do the same, renting beautiful people and blending them with advertising in a way that makes reality nearly indiscernible? Or have marketers found a new tool that offers them a far more efficient way to link brands with potential customers, allowing individuals to turn themselves into living extensions of the share economy using a structured, mutually beneficial transaction? The answer depends on whom you ask.

15 of 115 comments (clear)

  1. Really? by thesupraman · · Score: 4, Interesting

    If there is a queue at a restaurant, then I certainly wont be going, and anyone joining the queue will either be waiting forever, or have to be told its a fake?

    I have to wonder what type of people would be spending their time doing this.
    They have enough money for a smartphone, and to look 'smart' in some demographic way, however their time is worthless enough that they can afford to be paid (I assume not much) to stand around doing nothing...

    It shouldn't take more than a quick look in the door to see that the place is empty, and yet there is a queue outside ;)

    1. Re:Really? by DarkOx · · Score: 3, Insightful

      I don't quite get this one either. I *might* choose to approach what looks to be a long wait for a specific restaurant that I

      1) already have patronized, but really like or am really in the mood for. I'll probably be annoyed there is a long line and think they are bit a silly when I find out the line is fake. I might just think better of it and move along and than they will have lost a *real* potentiality customer that day.

      2) already have heard of because its famous or something or been highly recommended by a trusted source. I'll think "well I guess I gota try it any way"

      Mostly thought I'd just keep on going, without a strong enough reason to put up with what looks like a longer wait time, I usually avoid a crowd. If i have a reason to put up with one It would have been a good enough reason to go anyway.

      Are other people such sheep that they would actually choose a place just because its busy without any other information?

      --
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    2. Re:Really? by YukariHirai · · Score: 2

      Are other people such sheep that they would actually choose a place just because its busy without any other information?

      I expect some would make a choice between two otherwise similar restaurants based on the theory that the busier one has the better food. Others might choose the busier one if it's the "right" kind of busy on the basis of it being a fashionable place to be, rather than any value it might have as an actual restaurant. Some might even only be looking for a fashionable place to be seen, and it being a restaurant is entirely incidental.

      In either case, it would only be a feasible strategy to rent a crowd for it in a larger city where going to a fashionable place is a serious desire of a lot of people - and even then, the return on investment is doubtful.

    3. Re:Really? by maglor_83 · · Score: 3, Interesting

      Are other people such sheep that they would actually choose a place just because its busy without any other information?

      That's a pretty common and sensible approach. If you have no other information to go by, then you don't go to the place with no customers, because there's probably a good reason they have no customers.

    4. Re:Really? by apoc.famine · · Score: 2

      That's where I'm baffled. If the place is empty and the line doesn't move, WTF? Never going back there. For that matter, why not just put free meal coupons on the app, and have all those people show up and get something to eat. Then it's full, and they might be convinced to write a nice review about the free stuff. Especially since it's tied to the app, and you can weed out the people who are too picky. That's more of a win for everyone than a dummy line.

      --
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    5. Re:Really? by squiggleslash · · Score: 2

      I eat at a lot of restaurants and have yet to see a correlation between "good" and "popular". Red Lobster has long waiting times, but so does the (actually pretty good) Longhorn. TGI Fridays always had long waits at busy times, and so does Duffy's and the other generic "Irish" (lolwut?) restaurants we have around here, and every restaurant I've mentioned with the exception of Longhorn is awful, just awful.

      You know what usually results in a line? Being a chain restaurant. That's it. That's the criteria. The chainier it gets, the longer the line is on a Saturday night. And while some chain restaurants are decent, so many are utter garbage.

      It literally would not enter my criteria for "might be better than the one next to it" if of two unknown restaurants one had a line and the other didn't. I'd check the menu, and if both seem equally likely to be good, go to the less busy one on the grounds that I hate waiting.

      Your argument appears to make logical sense, but it ignores experience, and unless someone has never been to a restaurant in their life, they're going to know that long waits mean zip.

      --
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  2. Yeah, right by Snotnose · · Score: 4, Insightful

    This may work in New Yawk, San Fran, or LA, where people care about getting into the "hottest" restruants and posting social media shit for assholes who care. I live in a normal town, I'll make a reservation for a special occasion. Can't get in, no problemo? I'll just try someone else.

    I make a reservation then can't get in (has never happened). You'll get a 0 star rating on yelp.

  3. Competing with dummies by Tablizer · · Score: 3, Informative

    This reminds me of a movie/TV prop supplier company who rented out cardboard people to fill up theaters and stadiums in the backgrounds. They used roughly 80% cardboard dummies and 20% real people who would move and squirm to make the crowd look alive. (Tell your date you're a "professional squirmer".) The ratio of real people was typically higher near the front (close by) seats.

    The cardboard dummies were based on photos of about 25 different people with hand alterations so that duplicates didn't stand out. That way they had fewer batch runs to prepare.

    Fairly often some of the human "seat" actors ("extras") would mutilate the dummies out of job security, ripping arms off, drawing black-eyes on them, giving women mustaches, giving men boobs, etc. Thus, the co. had to spend a lot of time repairing them after shoots.

    Now they probably use mostly CGI and/or canned footage stitched in via digital motion smoothers etc.

  4. Re:The future of advertising and promotion by desdinova+216 · · Score: 2

    sadly, I don't think we'll ever get back to the days when advertising had to be creative, but we can't undo the invention of analytics.

  5. Back in the Days by n329619 · · Score: 2

    We didn't need apps to do that. We get a bunch of friends progressively come together to stare at the empty sky showing blank expression, and then random strangers just join in until it became a crowd of people. Afterward, we left making the crowd stares at unknowns.

    Same for a line, we get our friends to randomly lineup in a particular place like outside the restroom/water closet/toilet where the door is closed, and make random guys wait behind us patiently.

  6. Agreed.... dumb idea by King_TJ · · Score: 3, Insightful

    I could see this working better for a nightclub, where part of the draw is knowing you paid to get into a place that's full of lots of attractive people.

    But a restaurant? The new ones that opened out by me and had lines just made me decide to hold off a few days before visiting them. (After all, most new restaurants really don't have their food preparation or service down yet, so you tend to get a less than ideal experience.)

    As someone else on here pointed out too; won't people realize something's not quite right if the place isn't totally full on the inside? If I saw a long line and empty tables inside, that would tell me the restaurant is short-handed and service will be really poor. That would make me leave.

    If you want to generate a buzz and a big line for the sake of photo ops and media coverage, it's a far better investment to give away free food to people. Krispy Kreme doughnut shops do that all the time when opening new locations. First day, you get a free one with each visit.

  7. Re:PR Pitch by Dorianny · · Score: 2

    Actually all this app is trying to do is automate the middle man known as "promoters." In most cases only the promoters get paid, the guests they bring only get free food and drinks, by shifting some of the procedes they hope the in-crowd and aspiring-models will decide to go with them instead of traditional promoters

  8. Are you certain ... by PPH · · Score: 3, Funny

    ... this app isn't called Sukurs?

    --
    Have gnu, will travel.
  9. Re:slashvertisement by pete6677 · · Score: 3, Funny

    Shouldn't it be spelled Sukurs?

  10. Re:PR Pitch by Dorianny · · Score: 3, Interesting

    To further elaborate, this app actually has a pretty good chance of succeeding if it can execute. Most promoters are very unprofessional due to largely being addicted to alcohol/drugs (hazard of the occupation I guess) and owners/managers would love nothing more than have security show them the door