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America Wasted $160 Million Trying To Get Afghanistan To Use E-Payments (vice.com)
An anonymous reader shares a report: The country might be home to America's longest-running war, but the US has spent more time, energy, and money trying to rebuild Afghanistan than it has spent killing the Taliban. American taxpayers send billions to Kabul every year and every year billions disappear into the pockets of Afghan government officials. Electronic payment systems would go a long way to solving that problem. The US Agency for International Development (USAID) wanted to do just that. The Agency figured if it could convince those at corruption hotspots, such as customs agents and border guards, to use e-payment methods, then it might curb the amount of cash those agents pocketed every day. Between 2009 and 2017, USAID spent $160 million and partnered American tech companies to set up e-pay in Afghanistan, according to a new report from the Special Inspector General for Afghanistan Reconstruction (SIGAR). The goal was to get the border guards trained and using the new methods, with an aim of 75 percent of all customs transactions paid electronically by 2017. As of today, less than one percent of those transactions are electronic, SIGAR reports. And custom officials loathe the system. "It's a very long and inefficient process and that's why people do not use this method," one Afghan custom official told SIGAR agents.
No doubt the same contracting firms that built healthcare.gov created the payment system.
Why would they act against their own self interest given their situation? In very poor countries where everyone including government officials and police are paid very little, graft is a way of life. It takes a lot more than trying to force an e-payment system to change this type of behavior. There is a reason judges in the United States are paid very well. To make them more immune to bribery. If any given official who's job it is to handle lots of money is not paid well himself, he will tend to skim off the top.
It takes a deep-rooted cultural shift to move away from graft, and the solution is much more complex than simply trying to implement an e-payment system. Also, if, as the quoted official says, it is very arcane and difficult to use (and that is not just an excuse to keep pocking to the loot) that presents even less of an incentive.
A multi-pronged approach has to involve their own government's willingness to truly change the behavior of their officials from the top down, in addition to whatever magic etchnology solution the west is proffering. It is a very difficult thing to do when the culture is deeply embedded in an organization at all levels.