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America Wasted $160 Million Trying To Get Afghanistan To Use E-Payments (vice.com)

An anonymous reader shares a report: The country might be home to America's longest-running war, but the US has spent more time, energy, and money trying to rebuild Afghanistan than it has spent killing the Taliban. American taxpayers send billions to Kabul every year and every year billions disappear into the pockets of Afghan government officials. Electronic payment systems would go a long way to solving that problem. The US Agency for International Development (USAID) wanted to do just that. The Agency figured if it could convince those at corruption hotspots, such as customs agents and border guards, to use e-payment methods, then it might curb the amount of cash those agents pocketed every day. Between 2009 and 2017, USAID spent $160 million and partnered American tech companies to set up e-pay in Afghanistan, according to a new report from the Special Inspector General for Afghanistan Reconstruction (SIGAR). The goal was to get the border guards trained and using the new methods, with an aim of 75 percent of all customs transactions paid electronically by 2017. As of today, less than one percent of those transactions are electronic, SIGAR reports. And custom officials loathe the system. "It's a very long and inefficient process and that's why people do not use this method," one Afghan custom official told SIGAR agents.

21 of 150 comments (clear)

  1. Gosh, well, who'd have thought..?" by Harold+Halloway · · Score: 5, Insightful

    "We tried convincing corrupt customs officials to change to a new payment method which would prevent them from stealing large sums of money but they weren't interested. We are at a loss to explain why that might be."

    1. Re:Gosh, well, who'd have thought..?" by David_Hart · · Score: 2

      "We tried convincing corrupt customs officials to change to a new payment method which would prevent them from stealing large sums of money but they weren't interested. We are at a loss to explain why that might be."

      this 1000x..... Plus importers who are used to paying bribes to expedite contraband aren't interested in using the new system either. Plus government officials that get their cut... etc...

      You can't just tell people that they "should start using the new system". You have to tell them that they "have to use the new system". The only way this type of thing works is if you force it on the users and customers and fire/fine those that are actively bypassing it.

      The problem here is that the US is a third party. I'm guessing that Afghan government officials also get their cut. So it's not in their interest to enforce the use of the new system. So, basically, all the US can do is ask them nicely....
       

  2. Wait, what? by Anonymous Coward · · Score: 2, Insightful

    "Hey guys, we think you're corrupt and stealing money, so we want you to adopt this new system that will make it harder to be corrupt and steal money."

    And we're surprised the plan failed?

    1. Re:Wait, what? by kelemvor4 · · Score: 2

      "Hey guys, we think you're corrupt and stealing money, so we want you to adopt this new system that will make it harder to be corrupt and steal money."

      And we're surprised the plan failed?

      Exactly. Nobody should be surprised at all. Maybe next year we can spend a few hundred million on a campaign to have criminals imprison themselves instead of the inefficient process of having them be apprehended, prosecuted, transported to prison etc...

      Who exactly got the $160 million bucks? That would be a story actually worth reading.

  3. Brought to you by the creators of healthcare.gov by jpschaaf · · Score: 4, Interesting

    No doubt the same contracting firms that built healthcare.gov created the payment system.

  4. E-payments aren't the usual in the US, either by JohnFen · · Score: 4, Insightful

    The numbers have likely changed, but in 2012 about 50% of all financial transactions were done with cash in the US. For transactions involving amounts of $25 or less, the figure rises to 75% in cash.

    Getting a 75% adoption rate in Afghanistan seems over-the-top optimistic from the start.

    1. Re:E-payments aren't the usual in the US, either by thegarbz · · Score: 2

      Not really. You're talking about the infrastructure for an entire country, here they are talking about specifically targeted transactions. It is very much possible to do that. Heck my work is sitting at 100% right now, far higher than the rest of the country. They simply don't accept cash at the canteen.

      Also part of the USA's failure is that the system is stuck in the stone age of electronic transactions. Unsafe credit card practices (signature) combined without outdated payment methods (no simple wireless), add in some stupid bank related market forces that add high costs associated to supporting the platform and you have a recipe for low adoption.

      On saturday here there are markets selling bootlegged shit on the side of the street. Even they accept electronic payment including paying with my phone. You won't see that in the USA very frequently.

  5. You think? by PhantomHarlock · · Score: 4, Interesting

    The Agency figured if it could convince those at corruption hotspots, such as customs agents and border guards, to use e-payment methods, then it might curb the amount of cash those agents pocketed every day.

    Why would they act against their own self interest given their situation? In very poor countries where everyone including government officials and police are paid very little, graft is a way of life. It takes a lot more than trying to force an e-payment system to change this type of behavior. There is a reason judges in the United States are paid very well. To make them more immune to bribery. If any given official who's job it is to handle lots of money is not paid well himself, he will tend to skim off the top.

    It takes a deep-rooted cultural shift to move away from graft, and the solution is much more complex than simply trying to implement an e-payment system. Also, if, as the quoted official says, it is very arcane and difficult to use (and that is not just an excuse to keep pocking to the loot) that presents even less of an incentive.

    A multi-pronged approach has to involve their own government's willingness to truly change the behavior of their officials from the top down, in addition to whatever magic etchnology solution the west is proffering. It is a very difficult thing to do when the culture is deeply embedded in an organization at all levels.

  6. Come on... by HBI · · Score: 2

    People I trust have flown into certain countries with literal pallets full of cash and were handing it out in bank wrap to local warlords as the price for their forbearance. Like, soldiers - not CIA agents or USAID people.

    Regardless if you used a payment card or not, the very act of giving these people money IS corrupt, by any Western standard. But it's how business is transacted there. If you don't pay them, body bags come home unnecessarily. So your definition of 'wasted' money may not be adequate to cover the situation.

    --
    HBI's Law: Frequency of calling others Nazis is directly correlated with the likelihood of the accuser being Communist.
  7. They sound smarter than us by grasshoppa · · Score: 4, Insightful

    We ( the US ) "upgraded" to chip technology, and now a transaction which took 2 seconds before takes almost a minute now. The situation is exasperated by the software "upgrades" at the registers which make them run slower now than they did 10 years ago ( they were fast back then ). The situation is so bad at some stores that I've started carrying cash again because of how long a digital transaction takes.

    Maybe these Afgan folks are on to something here.

    --
    Mod me down with all of your hatred and your journey towards the dark side will be complete!
    1. Re:They sound smarter than us by Anonymous Coward · · Score: 2, Insightful

      One minute?? How did you manage to take something Europe had been using for years, with no speed problems, and make it run slow?

    2. Re:They sound smarter than us by Wrath0fb0b · · Score: 2

      Almost a minute? What are you smoking.

      Also, the transaction is taking nearly the same total time, the only difference is that before you would swipe the magstripe and then more stuff would happen whereas now you can't remove the chip until the last step. So granted it's more convenient to swipe and put the card away in your wallet while the terminals finishes up, but that's nothing to do with how long it actually takes to acquire the transaction.

      By the way, did you know that you can copy a magstripe card with a olde time two-cassette boombox?

    3. Re:They sound smarter than us by apoc.famine · · Score: 3, Informative

      We fouled up the transition if you only care about speed, and not security. In most of the world, pin+chip is recorded, and then the transaction gets balanced at a later time. It's possible to clone a thousand cards once you know the pin, and then execute multiple transactions against it. Eventually some system will check and it will be declined, but depending on how long it takes to finalize the transaction, you can steal a lot of money. In the US, it checks the balance before completing each transaction. That's what takes so long.
       
      So the US is more secure, but it takes longer. I'm not sure that I'm willing to claim we fouled up the transition given that. Since the switch, I've had 0 fraud on my card. I used to get 1-2 fraud instances every year before this. Is that worth an extra 20 seconds at the check-out? I think so.

      --
      Velociraptor = Distiraptor / Timeraptor
    4. Re:They sound smarter than us by Kjella · · Score: 4, Informative

      We fouled up the transition if you only care about speed, and not security. In most of the world, pin+chip is recorded, and then the transaction gets balanced at a later time. It's possible to clone a thousand cards once you know the pin, and then execute multiple transactions against it. Eventually some system will check and it will be declined, but depending on how long it takes to finalize the transaction, you can steal a lot of money. In the US, it checks the balance before completing each transaction. That's what takes so long.

      I don't know where "most of the world" is, but here in Norway at least 99.9% of the terminals and 100% of the ATMs are online doing balance checks and from I've entered my PIN and hit OK to it clears in maybe two seconds. It's long enough that I have to briefly pause before yanking the card out, not long enough that I bring my hand down to wait for the "approved" message. Waiters etc. have wireless terminals that work just as well as the wired ones. I can't imagine twenty seconds unless there's a modem doing dial-up on demand to relay the transaction. The back-end should most definitively answer in a second or less.

      --
      Live today, because you never know what tomorrow brings
    5. Re:They sound smarter than us by Whibla · · Score: 2

      At walmart it's near instantaneous and other places nearly so. At smaller stores I have indeed waited a full minute or more ...

      I'd hazard a guess that this is because in smaller stores the terminals are not permanently connected to the network, hence the delay while they connect so they can verify your pin before authorising the transaction. You still see it in smaller shops over here in the UK, where the shop phone can't be used at the same time as the terminal.

      While it can be a tad frustrating, I'd say people could probably do with relaxing a bit if a one minute delay is enough to wind them up. That said, I do prefer using cash for the vast majority of my 'in person' transactions.

  8. I've thought so for some time by fyngyrz · · Score: 5, Insightful

    Electronic payment systems would go a long way to solving that problem.

    Problem? This isn't a bug, it's a feature. Look: it channels vast amounts of tax dollars into the pockets of US corporations, while also propping up the government of Afghanistan so as to channel even more tax dollars into the US military-industrial complex. The (cough) "problems" will simply result in more tax dollars flowing into the proper pockets (IOW, not yours, and not mine.)

    Meanwhile, the average net worth of a US congress member is over a million dollars, the US education system is starved for funds and the ACA is deemed "too expensive."

    Looks to me like the system is doing exactly what it's intended to be doing. The oligarchy gets richer, and most everyone else either treads water or gets poorer. Hurrah! How 'bout those Kardashians, eh?

    --
    I've fallen off your lawn, and I can't get up.
    1. Re:I've thought so for some time by fustakrakich · · Score: 2

      How 'bout those Kardashians, eh?

      Are they going to win the World Series? I mean, if the Cubs can...

      Anyway, keeping the opium pipeline open is worth every penny spent so far... but E-payments would step on some toes, so it hardly seems practical.

      --
      “He’s not deformed, he’s just drunk!”
    2. Re:I've thought so for some time by HornWumpus · · Score: 2

      Anybody else notice that when America was at war in SE asia they claimed that 80% of the world's opium came from there?

      Synthetic opioids make it academic. One Chinese lab can make enough to keep the world fucked up, forever.

      The last thing anybody in power wants is a way to truly track money flows. How would they get paid?

      --
      John McAfee 'It was like that time I hired that Bangkok prostitute; to do my taxes, while I fucked my accountant'
    3. Re:I've thought so for some time by Trailer+Trash · · Score: 2

      Electronic payment systems would go a long way to solving that problem.

      Problem? This isn't a bug, it's a feature. Look: it channels vast amounts of tax dollars into the pockets of US corporations, while also propping up the government of Afghanistan so as to channel even more tax dollars into the US military-industrial complex.

      Related:

      https://www.opensecrets.org/or...

      Looks like your typical DC "company" - donate to Democrats and get lucrative government contracts in return.

  9. Some money makes it into the hands of employees by rsilvergun · · Score: 2

    and it's one of the few things that keep our economy going. The oligarchy was always going to get richer. The Military Industry Complex was the only was anyone could think of to pry some money out of their hands. Before that you just had robber barons and the like paying pennies a day. Eisenhower talked about this as he was leaving office.

    The Complex was built to keep our economy going because it's easier to get people to pay for 'defense' when you're redistributing wealth. And like it or not we either redistribute wealth or it naturally accumulates at the top. I don't even need to argue that point, I've got 5000 years of recorded history to back me up on it.

    --
    Hi! I make Firefox Plug-ins. Check 'em out @ https://addons.mozilla.org/en-US/firefox/addon/youtube-mp3-podcaster/
  10. Re: only $160M? by dougdonovan · · Score: 2

    they mean obama wasted. agreed. he was a waste of time. 8 years worth but trump will clean it up.