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Modest Proposal To Companies: Let Your Customers Respond To Your Emails - Kill no-reply@ (medium.com)
An anonymous reader shares a blogpost: Dear way-too-many companies, if you're allowed to send me an email, I'm allowed to send you an email. You just sent me an email and I have a question. Don't make me hunt for a way to ask it. Email already has a built-in way to do that -- reply. Whether it's good news or bad news, whether you're an established company or a startup, your customers will love you more if you let them reply to your emails.
Obviously you should follow your own advice. Customer retention is probably one of the highest priorities of a call center especially for smaller businesses. If ditching the no-reply helps me keep my customers, then BYE.
And we did. instead we use logic and filters to direct emails to the people who can provide the best answers. 20% growth over the past 4 years must mean something is working.
Sorry, teleporters just kill you and then make a copy. A perfect, soul-less copy.
Companies that WANT your questions will allow it. The ones that use no-reply are the ones that don't want to hear from you to begin with.
Amazon lost my order. It was their delivery system that just lost it. They sent me an email asking me to contact them. The email was "no-reply". It was actually a bit of work to figure out how to correctly contact them, as none of the required options matched my situation. In the end, they refunded my order. But the please contacts us, but don't reply was silly. I'm not sure why a human had to be involved at all.