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Lawsuit Filed Against Logitech For Delaying Warranty Claims, Hiding EOL (bleepingcomputer.com)
An anonymous reader quotes BleepingComputer:
A U.S. man has filed a lawsuit against Logitech, a Swiss-based manufacturer of electronic devices, on accusations that Logitech had intentionally delayed and tried to discourage warranty claims for defective products, falsely advertised products, and even hid an End-Of-Life (EOL) announcement from customers. The product at the heart of this lawsuit is a high-definition digital video home security systems named Logitech Alert Systems... The lawsuit alleges that Logitech's cameras had "a high-rate of failure" and the software running on the IP cameras "was rife with bugs and glitches that made the systems unreliable and inoperable"...
The cherry on top came when users complained to the company. "Logitech refused to honor its warranties to remedy the defects while customers' warranty periods lapsed, thereby escaping its legal obligations to provide non-defective replacements or refunds," the lawsuit reads. The lawsuit alleges that Logitech knew its product had a high rate of failure, but instead of issuing a callback, it "responded by designing and implementing a strategy to avoid its express warranty obligations... As a result, Logitech strategically left customers without operable security systems during the warranty period while it ran out the clock."
The proposed class-action lawsuit covers the IP cameras sold between 2010 and 2014, though it alleges Logitech decided to discontinue the products by 2012, and "claims the company wanted to sell current stocks of Alert Systems before making the announcement and allowed customers to buy a product it did not intend to support anymore."
The cherry on top came when users complained to the company. "Logitech refused to honor its warranties to remedy the defects while customers' warranty periods lapsed, thereby escaping its legal obligations to provide non-defective replacements or refunds," the lawsuit reads. The lawsuit alleges that Logitech knew its product had a high rate of failure, but instead of issuing a callback, it "responded by designing and implementing a strategy to avoid its express warranty obligations... As a result, Logitech strategically left customers without operable security systems during the warranty period while it ran out the clock."
The proposed class-action lawsuit covers the IP cameras sold between 2010 and 2014, though it alleges Logitech decided to discontinue the products by 2012, and "claims the company wanted to sell current stocks of Alert Systems before making the announcement and allowed customers to buy a product it did not intend to support anymore."
They have a keyboard, the K750, that I basically have to replace every year. It's a great keyboard, but the battery life goes to shit after about 6 to 8 months. At first, I was impressed with Logitech's support when I RMA'd mine, because they were very quick to offer a replacement -- took a few days and I received a new one in the mail. Then that one failed, and they were quick to offer a replacement for it as well. I think they know they have a defective product, and are just trying to cycle through some massive inventory until they can EOL it.
Bought some kind of HID from them - possibly a mouse, but it was so long ago that I'm no longer sure. What I am sure of is that the driver disc also installed some phone-home software which I didn't know about beforehand and certainly never agreed to, and which IIRC I discovered by accident. Ripped that crap out, never bought from them again, and never will. I'd love to see them go down in flames for this, as a caution to all those other fuckheaded companies who think that exchanging their product for a customer's money gives them the right to abuse said customer ad infinitum.
'The Economy' is a giant Ponzi scheme whose most pitiable suckers are the youngest among us and the yet-unborn.