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Workers: Fear Not the Robot Apocalypse (wsj.com)

An anonymous reader shares a report: For retailers, the robot apocalypse isn't a science-fiction movie. As digital giants swallow a growing share of shoppers' spending, thousands of stores have closed and tens of thousands of workers have lost their jobs. The brick-and-mortar retail swoon has been accompanied by a less headline-grabbing e-commerce boom that has created more jobs in the U.S. than traditional stores have cut. Those jobs, in turn, pay better, because its workers are so much more productive. This demonstrates something routinely overlooked in the anxiety about the job-destroying potential of robots, artificial intelligence and other forms of automation. Throughout history, automation commonly creates more, and better-paying, jobs than it destroys. The reason: Companies don't use automation simply to produce the same thing more cheaply. Instead, they find ways to offer entirely new, improved products. As customers flock to these new offerings, companies have to hire more people.

39 of 236 comments (clear)

  1. That's not how productivity gains work by rsilvergun · · Score: 5, Insightful

    productivity gains result in job losses. They have in every industrial revolution. Then in 50-80 years tech caught up elsewhere and there were new jobs. In the meantime there were two or three lost generations living in abject poverty because in America if you don't work you don't eat. And it wasn't the New Deal that fixed that (it helped, but wasn't nearly enough) it was a global war, 80 million dying and basically the whole world getting blowed up and needed to be rebuilt.

    History is basically the working class trying and failing to pry money out of the hands of the ruling class. Why the hell people don't see this is beyond me.

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    1. Re:That's not how productivity gains work by harrkev · · Score: 4, Insightful

      One thing that you forget. Robots churn out a lot of products at a low cost. If everybody is poor and can't afford those goods, the robots are churning out products for nobody, and the robot owners make no money.

      America has a fairly low unemployment rate. I guess that steel, the steam engine, the electric motor, and computers have so far failed to put everybody out of work.

      Should we go back to hand-crafting a computer with skilled artisans hand-painting transistors, wielding a chunk of silicon and paintbrushes with arsenic and boron, just like our forefathers made computers 200 years ago?

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    2. Re:That's not how productivity gains work by duke_cheetah2003 · · Score: 3, Informative

      History is basically the working class trying and failing to pry money out of the hands of the ruling class. Why the hell people don't see this is beyond me.

      Just because people can see something doesn't mean there's jack-shit they can do about it. I think most Americans can see what's been going on, but they're powerless to change anything, so they just keep getting screwed over and over and over.

    3. Re:That's not how productivity gains work by jeff4747 · · Score: 3, Insightful

      If everybody is poor and can't afford those goods, the robots are churning out products for nobody, and the robot owners make no money.

      One only needs to look at the financial crash in 2008 to see just how forward-thinking the economic elite are.

    4. Re:That's not how productivity gains work by Aighearach · · Score: 2

      You're not allowed to mine arsenic and boron, because somebody in the bubble city on the horizon owns all the land.

      If you try to build a factory, drones will bomb it.

      It is not at all obvious that the problems lead to self-correction, or that the poor can simply wait for the manna to trickle down. What if somebody programs a robot to receive a paycheck and spend it? Everything can be automated, including demand, at least until the Masters have agreed on a new economic system that doesn't even require that shortcut.

      Real solutions have to work now, and have to keep working as we transition into an economy where productivity is cheap and most scarcity is artificial. Otherwise you just get bubble cities, and almost everything outside it is a private park.

    5. Re:That's not how productivity gains work by Weaselmancer · · Score: 3, Insightful

      You'll note that the economic elite did pretty well in the crash. Not many of them got foreclosed on. It was bad for everyone else, but they're not everyone else.

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      rediculous.
    6. Re:That's not how productivity gains work by jeff4747 · · Score: 4, Informative

      Actually, the top 10% lost way more than everyone else during the crash. However, they have made it all back and then some. Plus they could afford to lose it ("Oh no!! I can only buy 18 Ferraris this year instead of 20!")

      The bottom 90% lost less money in the crash itself, but have not made the money back.

    7. Re:That's not how productivity gains work by Green+Mountain+Bot · · Score: 3, Insightful

      History is basically the working class trying and failing to pry money out of the hands of the ruling class. Why the hell people don't see this is beyond me.

      Probably because you have to take an interest in history to see it. But it's true.

    8. Re:That's not how productivity gains work by iserlohn · · Score: 4, Insightful

      For the top 10% they lose money on paper - shares, investments, etc.

      For the bottom 90% they lose their savings, homes and livelihoods.

    9. Re:That's not how productivity gains work by BankRobberMBA · · Score: 3, Interesting

      Normally this is not one of my issues, but I felt compelled to offer a different interpretation. People in the United States are not powerless, they just THINK they are. When the electorate makes their wishes known to the leaders and then consistently punishes those leaders that will not attend them, the leaders soon start paying meaningful attention.
      As long as American voters believe they have no power, however, they do not act, and the leaders get whatever they want.
      This is important because the only countervailing force to corporate empowerment is governmental legislation.

      Sad anecdote - Two millennials with whom I work were complaining bitterly about Trump's victory. Later in the conversation I asked them about where they voted and both innocently admitted that they had not voted.

    10. Re:That's not how productivity gains work by dgatwood · · Score: 3, Informative

      Meh. The unemployment rates also provide actual facts, and facts that paint a much more accurate and complete picture than the labor participation rate.

      • U-1 tells the long-term unemployed (out of work for over 15 weeks) who are still actively looking for jobs as a percentage of the LPR.
      • U-2 gives the number of just-now unemployed (who lost jobs during the most recent reporting period) as a percentage of the LPR.
      • U-3 gives the total number of people currently collecting unemployment benefits who have no job at all (not including underemployed) as a percentage of the LPR.
      • U-4 gives U-3 plus the number of people who have stopped looking for work and who gave a job-market-related reason for doing so, as a percentage of [LPR + people who stopped looking for market reasons].
      • U-5 gives U-4 plus people who have looked for work at some point within the last year, but are no longer actively looking for work, regardless of the reasons for doing so, as a percentage of [LPR + all people who stopped looking]
      • U-6 gives U-5 plus involuntary part-time workers, as a percentage of [LPR + all people who stopped looking + involuntary part-time employees].

      The declining labor participation rate is largely because of:

      • Baby boomers retiring
      • More people deferring work for college

      both of which significantly reduce the number of people who are out looking for jobs, and neither of which is a sign of actual unemployment. That's why U-3 uses the LPR as a baseline. It removes the bias that would otherwise be caused by non-job-market-related trends in employment numbers.

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  2. Unencumbered by mcguirez · · Score: 2

    Here's an unencumbered link to the article:

    http://www.cetusnews.com/busin...

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  3. The aggregate job count is rarely the complaint by xxxJonBoyxxx · · Score: 4, Insightful

    >> Throughout history, automation commonly creates more, and better-paying, jobs than it destroys

    The aggregate job count is rarely the complaint of existing workers and their families. It's that the new jobs get created somewhere else and often require skills that the original workers don't have, and that the workers don't feel like moving, don't want to retrain and/or are considered too old to retrain or hire. See "West Virginia" or most of America's near-inner cities for examples...

  4. What jobs get created for the unskilled by FictionPimp · · Score: 2

    When we have burger flipping and order taking, shelf stocking, part picking robots, where do the people who do not, can not, or will not get an education work?

    1. Re:What jobs get created for the unskilled by ShanghaiBill · · Score: 2

      When we have burger flipping and order taking, shelf stocking, part picking robots, where do the people who do not, can not, or will not get an education work?

      There are plenty of jobs that will never be automated. We may have burger flipping robots, but waiters will be human because customers want, and are willing to pay for, human interaction. Likewise with barbers, manicurists, masseuses, hairdressers, concierges, etc. These fields already employ millions, and will employ even more in the future as more people can afford them due to productivity advances in other areas of the economy.

      In the 19th century many people felt there was no where for displaced farmers to go. Factories were "obviously" not the answer since they were automating as well, so needed fewer workers per unit of production. Yet rather than dropping, incomes soared. To understand why "surplus labor" in the face of productivity improvements leads to mass prosperity rather than mass poverty (as you are still claiming) read about Jevon's Paradox. When a resource can be used more effectively, demand often goes UP rather than down.

    2. Re:What jobs get created for the unskilled by alvinrod · · Score: 5, Insightful

      It's hardly a paradox, it's just an observation of supply and demand in price-based market economies in that as something becomes less expensive more of it is consumed. People have always wanted more consumer goods and services, it's simply that they weren't as willing to pay for more of them at the previous higher prices.

      However, this doesn't really address the original point. Automation is slowly eating away at the edges of unskilled labor. Couple this with a minimum wage and you have a situation where there are going to be a large number of people who are incapable of selling their labor because no one considers what they can offer a fair trade in exchange for their money. Removing the minimum wage probably means that there's always something that (almost) anyone could do for pay, but even that is going to be eroded slowly as well.

      I suspect that over the long run the issue solves itself. People who are incapable of getting work are likely to end up less likely to reproduce as they make less attractive mates, so any genetic factors reducing the ability to provide valuable labor in a modern economy are going to be selected against. To some degree I think this has been slowly happening over time and may be a partial explanation for the Flynn effect. The only real question is what to do with the people who have nothing to contribute to society in the meanwhile. I suppose you can go full-blown Randian objectivist and let people starve on the streets, but I don't see that ending well. I'm personally in favor of a UBI because it's probably less expensive than dealing with people turning to crime.

    3. Re:What jobs get created for the unskilled by CanHasDIY · · Score: 3, Insightful

      The 'burger-flippers' are always the first threatened by advocates of automation, but in reality they'll be the last jobs to go.

      Think about the last 40 years of automation; which jobs were replaced? The low-wage, part-time, menial jobs like sweeping up and serving food? Or the higher paying, more-skill-required positions such as machinists and equipment operators?

      It may be fun to pick on the low-skilled worker, but realistically, those aren't the jobs the owners of production want to get rid of. They want to automate you out of a job. Me too.

      --
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    4. Re:What jobs get created for the unskilled by helga+the+viking · · Score: 2

      "it's just an observation of supply and demand in price-based market economies"

      Just a tangential comment: Supply and demand does not set price. Most prices are 'mark up' prices and set by static tranches cost of the manufacturing process plus the markup amount and hence actually inflexible to change in demand.

      [link to all the data] http://socialdemocracy21stcent...

    5. Re:What jobs get created for the unskilled by wyHunter · · Score: 2

      People who are incapable of getting work are far more likely to reproduce.

  5. What happens when e-commerce goes 100% robot? by gb7djk · · Score: 4, Insightful

    The fact that it all seems to be going in the right way - for now - does not mean it will continue. Many e-commerce jobs for humans will be destroyed in the next few years as e-commerce gets more and more automated. Yes there will be jobs, but for far fewer and better qualified/skilled people. If you are a relatively unskilled worker - in my view - your prospects are not going to be good. And, what is worse, it will be people like us that are facilitating this.

    Don't even start me on what robotics are going to do to the trucking industry...

    1. Re:What happens when e-commerce goes 100% robot? by mujadaddy · · Score: 2

      trucking industry

      Didn't you hear that everyone's old buddies, the Teamsters have that covered?

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  6. Increased Automation in the Auto Industry... by pastafazou · · Score: 2

    Has led to less overall jobs in the auto industry. I'm pretty sure that the jobs created with supplying and maintaining these automation tools did not completely offset the jobs lost...

  7. Jobs don't matter by king+neckbeard · · Score: 4, Interesting

    Jobs don't matter. Jobs have never mattered. There are, and will always be, a means to an end. That end being not starving to death. In the past, jobs were a means of divvying up the limited resources for that goal, but as the resources become less limited, something like a UBI will become necessary.

    This should be a good thing, but we've got such pig-headed ideas about economics that we're taking the blessing of not needing labor and turning it into a curse.

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    1. Re:Jobs don't matter by DontBeAMoran · · Score: 2

      Food, shelter, entertainment, personal projects. Fill all of those and you won't get revolts from the general population.

      --
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    2. Re:Jobs don't matter by helga+the+viking · · Score: 2

      UBI is a poor solution. A job guarantee is better.

      There is more work NOW than at any point in human history.

      Best to not conflate capitalisms profit crisis with what needs to be done. Id be a melting ice cap on it.

  8. Not similar by RyoShin · · Score: 4, Insightful

    As customers flock to these new offerings, companies have to hire more people.

    Only if the new offerings are not produced by robots. That's where the breakdown happens, why the advent and adoption of general-use robotics and algorithms isn't another example of historical automation.

    Buggy whips went out of demand, so the people went to build cars. Cars started to get automated, so people went to build the increasingly-intricate car parts. But now car parts can crafted wholly by robots (or, for a continuously-expanding class of parts in general, "printed"). Automation in the past was about very specific processes for very specific outputs; you couldn't take a line used to make cars and easily change it to one that makes bicycles (or soup.) But soon we'll have a robot chef that works mostly by mimicking human actions, so if it can cook it can assemble.

    The "creative" jobs will hold out longer, but algorithms will replace many of these, too: IBM's Watson has made a movie trailer. A lot of marketing these days are applying set rules to things (certain colors evoke certain responses in certain demographics, etc.) A lot of music is based around similar setups. Hell, Japan has a popular singer who's not even a real person.

    The only question I see is: how fast will this happen? If it's extremely slow then make-busy work might fill in the gap as robots and "AI" take over most regular production. If it's very fast then we'll have a lot of robots producing things that most people can't afford to purchase, and "things" will eventually include food.

  9. Not buying it by duke_cheetah2003 · · Score: 4, Insightful

    Let's just take a look at Amazon for a moment. I watched some news articles about them. Their warehouses already feature a lot of automation.

    The only thing they need humans for is to take stuff off shelves (that robots bring to them) and put in boxes to fulfill orders. And you can bet your wallet as soon as Amazon figures out how to automate that, those jobs are gone. Poof. And yes, they definitely do intend to automate that, they're working on prototypes and ideas as I write this.

    Automation is going to be a very huge disruptive force, and as it starts to happen, it will accelerate ever faster, just like computers did from 1980's to now.

    Right now, we haven't reached that critical point where automation is going to displace workers. There's enough 'other' jobs to offset what automation replaces. But you're kidding yourself if you think that's going to hold. It's going to flip to the other side very soon.

    1. Re:Not buying it by avandesande · · Score: 4, Funny

      Soon Amazon will sell me a robot that buys things for itself off of Amazon...

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  10. Rich still getting richer by Tablizer · · Score: 5, Insightful

    Jobs and technology are mostly independent issues in the big picture. An economy is basically systematic bartering: you want stuff I have/produce, and I want stuff you have/produce. We trade to get what we want. Money, banks, etc. are simply tools to make such trades easier and scale-able.

    The problem is that politics, geopolitical complexities, and herd mentality create boom and bust cycles, and inequality where the winner takes all and the losers get tossed. These boom and bust cycles are probably as natural as the spiral arms in the Milky Way galaxy. Capitalism bubbles have been occurring for at least 400 years, long before the USA and the Federal Reserve existed (since many blame the FR).

    And capitalism does NOT guarantee reasonable equality. For the past the 40 years or so, the rich have got much richer while the rest mostly stagnated. E-commerce hasn't reversed this trend. The economy produces much more, but it's not trickling down. There seems to be a feedback cycle where the owner of machines and real-estate get yet more machines and real-estate, creating a winner-take-all economy. (It's similar to Marx's prediction.) Automation may be part of that, but it's also because the rich can buy up land and companies during slumps. The middle class is usually trying to make ends meet during slumps and so don't have enough spare cash to play that game nearly as much.

    The article is paywalled so I cannot see it, but I am skeptical of claims made by the WSJ. They are often biased.

  11. We are not at the end-state, WSJ. by jeff4747 · · Score: 5, Insightful

    Not exactly surprising that the WSJ is not thinking terribly far ahead on this.

    The issue is not what has happened up until now. It is what happens in the decades to come. Because we do not have general-purpose AI yet, nor do we have sufficiently advanced robotics yet.

    The agricultural revolution displaced massive numbers of workers, but they could be employed by the industrial revolution.

    Now, let's try to apply that to a post-general purpose AI and advanced robotics world. You're a farmworker, and your family has been farmworkers for generations. Someone builds a new device, and you are now redundant. So you move to the cities....and there's no industrial revolution work to be done because its being done by general purpose AI and robotics.

    "You could get a job building the robots!!" No, why would you use a human to build the robots? You'd use another robot.

    Getting through this is going to require a lot of rethinking how society works. Since the dawn of civilization, we have defined and supported ourselves via work. Work will no longer be possible for a very, very, very large portion of the population. We need to start talking about this massive transition now if we want to make that transition without massive bloodshed.

    People to not peacefully starve to death.

  12. This only works up to a point by ErichTheRed · · Score: 2

    I think we hit the peak usefulness of the "retrain for a better job" advice back in the early 90s when large corporations got around to destroying their "legacy" white-collar workforces. This was driven by computerization of clerical office work finally reaching a point where permanently fewer humans were needed. Back when I first graduated from college (around 1998), one of my first IT jobs was with a huge life insurance company. According to some of the old-timers I was working under, the then-sparsely populated headquarters was jammed wall-to-wall with various clerical workers up until the 80s or so. The HQ took up two Manhattan city blocks, plus a huge tower uptown, plus they had tons of large regional offices around the country. It was apparently so full that the company staggered start times so that crowds didn't overwhelm the elevators and escalators in the building. Maybe some of those clerical workers got better jobs, but I don't think that's going to happen this time around.

    The fundamental problem that needs to be solved is this: If you want to continue with a consumer-based society, you must find some way to allow everyone to sell their labor for a price that allows them to continue consuming and keeping businesses alive. This includes everyone -- not just STEM graduates, CS people, programmers, data scientists, etc. The economy only works when the majority of people can afford to participate at a level appropriate to their skills. Large fully automated cloud data centers employ 20 security guards, HVAC techs, disk-pullers and rack-and-stackers...not 5000 system administrators. Automated warehouses employ a couple of robot-minders. Automated trucks employ zero truck drivers.

    If we still have to cling to the idea that everyone has to have a job and earn money to be worth anything in society, how do we avoid nasty problems that crop up when the majority of people are unemployed and desperate? Technology people tend not to understand this, but look outside the tech bubble and see what kind of work the vast majority of people do all day. It's repetitive, automatable and may go away very soon.

  13. Econ 101 refresher by hey! · · Score: 4, Informative

    Workers are hired until the marginal value of their labor equals the marginal cost of that labor. You hire Alice at $50,000 salary because she'll bring in $100,000. Bob, because of diminishing returns, will only bring in $75,000, but at $50K hiring him is still a no-brainer. But if Carol will only bring in $50,000, you won't hire her unless you can get her for less than that.

    What this means is there is no general economic law that connects changes in worker productivity to a particular kind of change in employment levels. It depends on what you do with that productivity.

    Imagine a world in which computers were laboriously assembled by workers on breadboards using prototyping techniques. Let's say it costs you $10,000 to assemble a computer this way. In that case you'd only sell a small number of computers because they'd be highly specialized machines. Now suppose you introduce modern assembly techniques, with printed circuit boards and wave soldering. Now the computer which cost you ten thousand dollars to assemble can be made for well under $100.

    If you continue to sell a very small number of computers at high prices, you'll lay off most of your workforce. On the other hand if you start selling your computers for $180, you'll end up adding to your workforce. Both scenarios turn increased worker productivity into increased profit, but in different ways.

    Now let's imagine an entirely different scenario: a fast food restaurant. It's hard to imagine selling a lot more Big Macs because you drop the price. Nonetheless the same principle applies. If you can find a way to make money off the newly surplus labor, employment wont' go down. If you can't, you'll let people go.

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  14. ATM chart contradiction by Tablizer · · Score: 3, Informative

    The ATM graph doesn't appear to show what the author claims it shows. It looks like ATM's greatly delayed the growth of bank teller employment. Without ATM's, it looks like the total tellers would be roughly more than double the current quantity (although the chart doesn't cover enough years to get a good feel for the pre-ATM rate). The rate of teller growth may be finally going up again, but that's probably despite ATM's if we look at the pre-ATM rate. Using that chart, it appears ATM's indeed did take a big bite out of overall teller jobs.

  15. Re:can't possibly be true by Tablizer · · Score: 2

    More efficient production makes the economy better?

    It's fair to say that efficiency CAN make the economy better, but the benefits of that betterment often don't get distributed well in practice. That uneven distribution is largely why Mr. Trump won. The slightly-Democrat-leaning rust-belt leaned toward Trump this time, bucking the trend, because they've been hit hardest by automation and outsourcing. The distribution problems can be both geographical and by class (since the rich are still getting richer).

    This map shows the delta of the voting pattern per last election. The red-shifted areas fall predominantly in the rust-belt. The distribution problem has been an economic stumper of late.

    I don't fully believe in Trump's claimed solutions to the rust belt, but he did focus on and popularized the issue better. If you have a back-ache, you'll probably pick the doctor who talks more about backs, even if their solutions seem nebulous.

  16. Bull plops by burtosis · · Score: 3, Insightful

    Throughout history technology and innovations have solved specific labor problems and opened the way for more relatively unskilled labor to be done. The wheel meant it was possible to carry heavier things and people were free to work on other things. The cotton gin required less work to process cotton, opening more jobs for relatively unskilled work. Same with the printing press, etc.

    What we have here is different. Cheap automation, over the next 100 years, will be able to do any work a human can do, but far more cheaply and 24-7-365 (366 on leap years). AI will be able to replace every white collar job, from help desks to engineers to lawyers - and do it far cheaper and 24-7-365.25. They will be able to be trained quickly and efficiently should a new task be desired and the way it's going only a few people will reap thier rewards. Please explain to me how even skilled workers are going to be able to compete with this because soon we will have AI and generic robotic automation, deployed rapidly to novel situations and its like nothing this world has seen before.

  17. Econ 201 refresher by Anonymous Coward · · Score: 2, Insightful

    Forget everything we taught you in 101. In the real world, business owners barely know what they are doing and will instead do whatever they think will meet their personal goals. There is no economic law that connects business behavior and rationality or forethought. You can generally bet though that productivity gains will be more likely funneled into owner profit while employment grows as slowly as possible.

    1. Re:Econ 201 refresher by hey! · · Score: 3, Interesting

      Having been a business owner myself, with an excitable and somewhat undisciplined partner, I have no illusions about economic models predicated on perfectly rational choices. However, most people know not to hire someone if they won't generate the revenue to cover their salary.

      The flip side is often problematic: people who refuse to hire the help they need and so limit their profits. That's very common.

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  18. Robots with AI are not like capital machinery by mbkennel · · Score: 4, Insightful

    It is unwise to apply historical precedent when the difference may be qualitatively profoundly different.

    Robots with AI are not mere machinery, they are much more like slaves. And there were serious problems economically for non-slaves because of competition from slave labor. This was a big deal in the Roman empire.

    As usual, the elites owned almost all the slaves---and one reason Gaius Julius Caesar was assassinated by the oligarchy was because he favored restrictions on slavery in order to benefit the wages of free Romans.

    Now robot AI slaves are unlikely to spontaneously revolt, and a major category of these will of course be armed guards, Unsullied Machines, who will prevent democracy from imposing restrictions on the elite's slavery.

  19. Bad Conclusion by JimSadler · · Score: 2

    No ! Companies do not have to hire more employees due to more products being sold. They simply need more automation and also need to get rid of employees as human workers are cost negative. Further, when the company makes more money that have no reason at all to spend or invest it in the US.. In other words the notion of trickle down economics is a sick joke.