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I Downloaded an App. Suddenly, I was a Rescue Dispatcher. (houstonchronicle.com)

Holly Hartman, a journalism teacher for 22 years, writes an incredible story: After watching nonstop coverage of the hurricane and the incredible rescues that were taking place, I got in bed at 10:30 on Tuesday night. I had been glued to the TV for days. I read an article about the Cajun Navy and the thousands of selfless volunteers who have shown up to this city en masse. The article explained they were using a walkie-talkie-type app called Zello to communicate with each other, locate victims, get directions, etc. I downloaded the app, found the Cajun Navy channel and started listening. I was completely enthralled. Voice after voice after voice coming though my phone in the dark, some asking for help, some saying they were on their way. Most of the transmissions I was hearing when I first tuned in were from Houston, but within 30 minutes or so, calls started coming in from Port Arthur and Orange. Harvey had moved east from Houston and was pummeling East Texas. Call after call from citizens saying they were trapped in their houses and needed boat rescue. None of the volunteer rescuers had made it to that area from Houston, but as soon as the calls started coming in, they were moving out, driving as fast as they could into the middle of Harvey.

18 of 172 comments (clear)

  1. I Downloaded an App. by Dirk+Becher · · Score: 5, Funny

    Suddenly, I was a vietnamese callgirl.

    1. Re:I Downloaded an App. by OzPeter · · Score: 3, Funny

      Suddenly, I was a vietnamese callgirl.

      And that makes for a happy ending!

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  2. Re:Why rescue those who acted stupidly? by Anonymous Coward · · Score: 5, Insightful

    Being a decent human being is challenging. So just keep practicing, you will get there.

  3. Re:Vigilante justice by DarkOx · · Score: 3, Insightful

    Not always. Plenty of times people who are not prepared can make a situation worse.

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  4. Re:Vigilante justice by Junta · · Score: 4, Insightful

    Nothing so helpful as an untrained stranger coming into an unfamiliar situation holding a lethal weapon, pumped up on the excitement of justice and at any second likely to be startled out of their wits.

    Think of the big headlines where someone unsure about a situation calls the police and an innocent person gets shot as part of a misunderstanding. Amplify that by a couple orders of magnitude and you have what crowd sourced police 'help' would look like.

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  5. Re:Why rescue those who acted stupidly? by PopeRatzo · · Score: 4, Insightful

    What's the point of rescuing those people who displayed a total lack of intelligence by remaining in what they knew would become a disaster zone?

    I can help you, since I saw Hurricane Harvey first-hand. Most people who were saved by these "cajun navy" volunteers did not know that their neighborhoods would become disaster areas. There was no precedent for 53" of rain, or the dams in the reservoirs to have to be opened unleashing millions of gallons of water into neighborhoods that had never flooded before.

    Second, evacuation was simply not an option. Houston has a metro-area population of 6.5 million people. The last time they tried to evacuate ahead of a storm, many more people died trying to evacuate than died in Hurricane Harvey. Most people really can't conceive of the sheer size of Houston. It's vast, and the area affected by catastrophic flooding was huge. We moved out of Houston after the flood on the first day there were roads open leaving town (Aug 31) and there were still so many people trying to evacuate ahead of the still-rising flood waters that it took a full day of driving to get from Midtown, where we lived, to the city limits. We only got as far as College Station by late that night.

    Houston is a city that has grown without planning, without human reason. The "freedom" that Texans value so highly and brag about so much for certain members of Texas society is a guarantee that when something really bad happens, a lot more people will suffer than if they'd had, you know, zoning laws.

    Remember, Texas is a state where the most celebrated, the most revered, and the most re-enacted military battle is one in which every single Texan was slaughtered. Disaster is in their blood (along with toxic substances from the many chemical plants, refineries and fracking rigs).

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  6. Re:Why rescue those who acted stupidly? by GrumpySteen · · Score: 5, Insightful

    I'd say the GP AC has demonstrated a complete lack of regard for human life by dismissing everyone who didn't evacuate as "stupid" without any attempt to understand whether they actually had the ability to evacuate.

    The viral photo of the seniors at a flooded assisted living center are a good example of what's wrong with that logic. None of those people had the ability to evacuate themselves, but you and the GP are both dismissing them as "stupid" and not worthy of being rescued without any regard for the situation they found themselves in.

    There is nothing decent or humane about your comments here. You should both be ashamed of yourselves.

  7. Re: Vigilante justice by hawguy · · Score: 3, Interesting

    Bad idea. Let the cops handle things. You won't be able to absorb the legal liability.

    During a large scale disaster, you may as well say "Let the people die". Police and other government agencies are completely overwhelmed in such situations. San Francisco and other cities in earthquake regions realize that and train local citizens in CERT/NERT classes to take part in a neighborhood emergency response team knowing that it can be days before rescuers outside the area can make it in.

  8. Re:Why rescue those who acted stupidly? by Junta · · Score: 4, Interesting

    Well for one, those in Houston were explicitly told 'don't evacuate', basically telling people by trying, they put themselves at risk of being stuck in their car on the road which is more dangerous than their house. In fact that is precisely what did happen in Texas before, more people died trying to evacuate than probably would have died by sitting in place.

    Now one could easily say the answer would have been to do proper evacuation planning rather than giving up on evacuation altogether, but that's the government's failing and there's a lot of folks who were doing precisely what they were being told and for somewhat valid reasons.

    Rescues *during* the storm are one thing in terms of risk, but by and large we are talking about post-storm rescues in the wake of the flooding. These activities were certainly challenging, contending with hazards and strong currents, but not particularly life threatening given the proper precautions all boaters should know.

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  9. Re: Vigilante justice by DarkOx · · Score: 3, Insightful

    That is very different. Things like police auxiliaries and CERT/NERT where citizens are identified, credentialed and given training to help out with a limited range of common needs is great idea! As far as disaster preparedness and response goes.

    Having people download an app to play cop for a day in the way downloading uber lets you play cab driver is a different proposition entirely and sounds a lot more problematic to me.

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  10. Very mixed feelings on this by mattr · · Score: 3, Interesting

    Wow. This article describes what I tried to do in 1995 for the Kobe earthquake, 20 years ago. But it suggests ways things go wrong as well. In the linked article the journalist put massive effort in and helped some people. But she also told everyone repeatedly that help was coming, even when she knew there were no boats in the water. I do not want to judge, since it sounds like she was doing a superhuman feat that nobody else was there to do and that was the best that was humanly possible. In the end compassion directed her to make some decisions and compassion later haunted her enough to write the article, and explain everything so that others can help in the future.

    At that time I was at a new Internet provider that opened for business just before the quake, and I hoped to get Tokyo University to act as a call center to pick up calls for help. There was no news coming out of the area and no phones, but Internet lines were working. We would put it together on a web page and coordinate grassroots disaster relief, sharing people's needs and who could bring help there. In the end we couldn't do it for two main reasons. News organizations refused to cooperate by sharing what they saw from a helicopter, and Tokyo U. said there were too many bureaucratic problems with cooperating. In the end while I was able to provide some support on my own, mostly by relaying information and helping people who were in the area to upload pictures, there was a limit to what was possible. And then the most amazing site was created by a Stanford student if I remember correctly. Nowadays there are lots more systems. I believe the phone company or was it Yahoo made one that lets you say if you are safe.

    Since data connections are usually more resilient than voice service (and even voice over data apps degrade) there will likely continue to be a need for data-based systems in emergency situations. I don't know why the emergency support dropped to such a horrifying extent that nobody else could help. I hope the article stimulates more people to recognize the need for better support of communities in disaster areas. If 911 gets overloaded or ignores a key communications channel like this app, then perhaps there should be a way to bring more people on board from different walks of life in an emergency and coordinate online. In fact anyone online even far away from the disaster area could have done so. This journalist took up the challenge but it shouldn't have to happen that way ever again.

  11. Re:Vigilante justice by timholman · · Score: 3, Insightful

    Plenty of times people who are not prepared can make a situation worse.

    Amateur radio operators provide life-saving emergency communications (EMCOMM) during a natural disaster. But the first rule that is emphasized to hams who participate in EMCOMM is this:

    "Don't become part of the problem. You are there to assist, not become a victim or act as a first responder."

  12. Re:Vigilante justice by wyHunter · · Score: 4, Informative

    Typically, it's Fire that does rescues, more than Police. I've done both jobs and have had little issue with the public doing stuff in parallel because , well, in our country the state and its organs should be under the jurisdiction of the people, not the other way around. Having said that, I think '2 minutes of training' isn't enough. Having said THAT, given that the Cajun Navy rescues folks where others don't, I think it's incredible and awesome.

  13. Ham Radio by MountainLogic · · Score: 4, Interesting

    To a great extent this is why ham radio is still around. I applaud folks good intentions to jump in and help, but counting on cell towers to stay up is courting a bigger disaster. There will be storms/earthquakes, etc that will take down the cell towers, the fiber that connects it, the electricity the supports it,and the diesel supply chain that keeps back-up generators running. Ham radio frequencies can reach hundreds and even thousands of miles to areas outside of an impacted area and are often the only line of communication in a disaster. We also need to enable the FM receivers that are built into modern cell to support broadcast of "critical, need to know information."

  14. Re:Why rescue those who acted stupidly? by thegarbz · · Score: 4, Insightful

    Houston is a city that has grown without planning, without human reason.

    To be fair to Houston, and while I'm sure it is pretty bad, I don't think you'll find any large or even small city in the world which took "get entire population to go somewhere else on the same day" into account when they designed the transport system.

    Most cities can't handle workers going home in the afternoon. "Well planned" cities only just scrape past this barrier.

  15. Re: Why rescue those who acted stupidly? by Immerman · · Score: 3, Insightful

    The self reliance was always a myth. Unless you moved straight into the heart of completely untamed "Indian Country" and built a cabin and livelihood with your own two hands. In which case you were probably killed or chased of very quickly by the natives as an illegal invader, as word had already spread from the East Coast as to exactly what sort of demons the Europeans always proved themselves to be.

    In reality that much-loved independence was always backed by a network of friends, family, neighbors, etc. that pulled together as a community to help out those who fell on hard times. Or you just died when bad luck hit. That happened too. But as populations grew, those personal bonds broke down - there's no such think as a tight-knit community of millions. Or even tens of thousands. And so the support that community provided must now be provided by larger, more faceless mechanisms (which certainly have their own problems).

    As for intelligence - America has had a strong anti-intellectual bent from its inception "nurtured by the false notion that democracy means that "my ignorance is just as good as your knowledge." " -- Isaac Asimov

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  16. Re:Questioning charity by mi · · Score: 3, Insightful

    Hey, if we can stop funding the military-industrial complex first

    What's the connection?

    Compared to that, all the various aid programs combined amount to a drop in the bucket

    Are you delusional or are you lying? Here is the 2016's budget, for example:

    • Spending on Social Security, unemployment, and labor in 2016 was about 37%
    • Medicare and general health spending was about 28% of all outlays
    • Spending on national defense was about 15%
    • All other programs (agriculture, energy, commerce and housing credit, community and regional development, etc.) made up approximately 14%

    To be more wrong than you are, one would've have to claim, the Moon is made of cheese...

    Moreover, unlike any charity, maintaining capable military is, actually, a government's responsibility explicitly written in the Constitution while everything else is wrong:

    I cannot undertake to lay my finger on that article of the Constitution which granted a right to Congress of expending, on objects of benevolence, the money of their constituents.

    — James Madison

    and nobody else will help you, either.

    TFA is exactly about people helping others — saving their lives. So, you are wrong once again... How do you function day to day — or do you have a minder or something?

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  17. Re:Vigilante justice by SacredNaCl · · Score: 3, Interesting

    That is why groups like the: III%, Cajun Navy, American Freedom Keepers, Highwaymen, Riders of the Confederacy -- go out in groups, set up a base of operations with a logistical support network, and generally have some training. Many of them are also ex military, ex police, ex medics, worked in logistics, and many of them are techs as well. They also usually have human intelligence on the ground before they get there, tend to make contact with law enforcement when they arrive so they know who they are so they don't freak out with a mess of guys in gear show up. You don't want people to mistake you for an armed group of looters! They try to connect with businesses and church people ahead of going. They tend to take multiple forms of communications gear, extra fuel, and whatever other resource they can with them that might not be available that they can carry.

    That does not mean its always perfectly organized, pretty, free from chaos, nor that it is free from danger. If your area of operations is bacteria infested water, that alone is a danger. It does not mean you cannot end up a part of the problem even after successfully being a part of the solution. Especially if there is no logistical support available to you easily beyond what you can carry. Situations can change rapidly. A levee breaks or a river crests or a road is completely washed out after you get in. Stuff happens. I've seen some of these groups do some pretty amazing things with what they have to work with. Sometimes that is the only support that will exist.

        An example of that danger from Hurricane Harvey is where several people took the only good option available when effecting a rescue or bringing in supplies would otherwise have to be brought in by air -- the monster truck or 5 tons with very high intakes and exhausts. These could get into areas that boats could not, and other vehicles definitely could not. They were even in areas that helicopters would be useless in. However, wheels have wheel bearings. They don't perfectly seal. At best they can be packed with grease to keep some of the mud and cruddy water out. After a few days of operating these in that water while sometimes carrying in heavy loads of supplies and ferrying people out, they literally drove them until the wheels came off. The issue of logistical support being unavailable put at least one of them in a bad situation. They did way more good than bad, but not having that support when the rest of society is washing away down the river is never a good thing, especially when the waters are rising all around you and you cannot effect a roadside repair.

    All of that being said: A lot of rescue, national guard and support organizations simply bypassed the smaller towns leaving them to fend on their own. The militias and other groups saved a lot of people, coordinated their own usually completely free of your tax dollars support of communities, ran and helped organize the only distribution points available, coordinated with other charities, trucking companies (which is what I did on this end) to get supplies in and help stabilize things. They also did it faster than government response and resources could allow in a great many cases. Many of them are sticking around for as long as they are financially able to to continue providing support during the clean up phase. Or at least sticking around until that mission can be handed off to someone else.

    People having downloaded zello provided a way to communicate where people had little else. It also led to a fair amount of duplicate calls for assistance because not everyone is on the same networks. Its still a great resource to have. The more options you give yourself ahead of a crisis the better.

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