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Apple's 'Shoddy' Beats Headphones Get Slammed In Lawsuit (theregister.co.uk)

A lawsuit (PDF) filed Tuesday in U.S. District Court in Oakland, California, recounts the frustrations of five plaintiffs who found that Apple's Powerbeats 2 and Powerbeats 3 headphones did not perform as advertised. They are also claiming the company is refusing to honor warranty commitments to repair or replace the failed units. The Register reports: The complaint seeks $5,000,000 in damages and class action certification, in order to represent thousands of similarly afflicted Beats customers who are alleged to exist. "In widespread advertising and marketing campaigns, Apple touts that its costly Powerbeats (which retail for $199.95) are 'BUILT TO ENDURE' and are the 'BEST HEADPHONES FOR WORKING OUT,'" the complaint says. "But these costly headphones are neither 'built to endure' nor 'sweat & water resistant,' and certainly do not have a battery that lasts for six or twelve hours. Instead, these shoddy headphones contain a design defect that causes the battery life to diminish and eventually stop retaining a charge."

The complaint attributes the shoddiness of Apple's Powerbeats headphones to cheap components. Citing an estimate in a recent Motley Fool article, the complaint contends that Apple's Beats Solo headphones cost $16.89 to make and retail for $199.95: a markup of more than 1,000 per cent. That figure actually comes from a Medium post by Avery Louie, from hardware prototyping biz Bolt.

3 of 190 comments (clear)

  1. Re:Fakes abound. by MightyYar · · Score: 3, Interesting

    Wonder if some of the complainants here have been similarly caught out.

    The two-year-old Medium post in the summary links to a author who was fooled. A later post reveals this and corrects the cost estimate. Based on the language and misleading info, I think the summary author has an agenda.

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  2. Re:Lawsuits by AmiMoJo · · Score: 3, Interesting

    Battery warranties need sorting out. Companies claim that they are consumables, but you also can't change them yourself and if you get a dud or bad design you are SOL.

    The law needs to be changed so that batteries have a minimum 2 year warranty and must be user replaceable. It isn't difficult to design for those requirements, and not expensive.

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  3. Is it worth it if they work? by dmr001 · · Score: 3, Interesting

    My use case is running for 40 minutes 4 times a week while getting my headphones soaked in a combination of sweat, rain, and lately ash blown in from nearby wildfires. I have blown through 3 prior pairs of Bluetooth wireless headphones, all of which suffered from poor reception while running, and all of which died a salt-encrusted death within several months.

    My Powerbeats 3 aren't perfect (the cord sticks a bit on the back of my neck) but they are by far the only wireless headphones that ever really worked for me for running. I spent more than $200 with the other 3, which I suppose made the admittedly stiff price worth my while.