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Verizon Backtracks Slightly In Plan To Kick Customers Off Network (arstechnica.com)
An anonymous reader quotes a report from Ars Technica: Verizon Wireless is giving a reprieve to some rural customers who are scheduled to be booted off their service plans, but only in cases when customers have no other options for cellular service. Verizon recently notified 8,500 customers in 13 states that they will be disconnected on October 17 because they used roaming data on another network. But these customers weren't doing anything wrong -- they are being served by rural networks that were set up for the purpose of extending Verizon's reach into rural areas. Today, Verizon said it is extending the deadline to switch providers to December 1. The company is also letting some customers stay on the network -- although they must switch to a new service plan. "If there is no alternative provider in your area, you can switch to the S (2GB), M (4GB), 5GB single-line, or L (8GB) Verizon plan, but you must do so by December 1," Verizon said in a statement released today. These plans range from $35 to $70 a month, plus $20 "line fees" for each line. The 8,500 customers who received disconnection letters have a total of 19,000 lines. Verizon sells unlimited plans in most of the country but said only those limited options would be available to these customers. Verizon also reiterated its promise that first responders will be able to keep their Verizon service even though some public safety officials received disconnection notices. "We have become aware of a very small number of affected customers who may be using their personal phones in their roles as first responders and another small group who may not have another option for wireless service," Verizon said. "After listening to these folks, we are committed to resolving these issues in the best interest of the customers and their communities. We're committed to ensuring first responders in these areas keep their Verizon service."
Not quite all of them, but yes, the vast majority of these customers should never have been allowed to sign up for branded Verizon service in the first place, as they live outside the native Verizon service area. Greed or incompetence allowed them to be erroneously signed up for service when they never should have been. So, the gravy train is over for them, they have to purchase service from the local native carrier.
There are a minute handful of customers, such as those who live in the Roaming Partners service area in Maine, where there is literally no other provider. That company was set up solely to provide roaming service to Verizon customers and there are no other options in that and couple other very small areas from what I understand. So, those customers get to stay. All in all, it looks like Verizon is doing the right thing here.
Every carrier has roaming limits, and will kick you off (or cut off your service) if you roam too much. This is nothing new, and is nothing specific to Verizon. It's easy to hate on them for a plethora of reasons, it just so happens that this isn't one of those reasons!
Sure!
Or break them up. Perhaps you're too young to remember the song about AT&T's breakup...
I'm rural and I'm in the same boat many people are in. I can't get cable - it ends about 1 mile away from me. I can't get DSL - it ends 3 miles away from me. I can't get Satellite, because hills and trees block the southern horizon. Sprint barely works - we get sub megabit speeds. AT&T works intermittently, with constant voice drop outs. Verizon works - and we get 30 megabits over LTE. But we are limited to our 'unlimited' 15 GB before our speeds are cut to 600kb. The one 'broadband' company near us has an F rating at the better business bureau and is getting sued by the government for misappropriating and stealing grants meant to improve service.
Verizon is our only internet option. I pay over $200 a month for 3 'unlimited' lines. Every month we have to rotate through phones until we use them up.
High speed internet has become a necessity for modern life. Schools in my area *expect* the kids to have high speed access. Their books are on line, as are all their instructional videos for experiments and other homework. Sheduling for after-school activies is ALL done through email, remind, and mass-text.
Our government has failed us. More specifically, the FCC. The continue to ignore local monopolies and stand by while companies like Verizon shut down local internet shops and municipal broad band through lawsuits. I'm tired of it, but there isn't a damn thing I can do about it. Oh, I've called my congressmen and senators. I've commented during the FTC review period - which they ignore in its entirety.
Ajit Pai is the biggest stinking pile of shit to ever work in our government.
How are the users looting and pillaging when Verizon access was advertised and is now being pulled away?
Try using some common fucking sense. Verizon never owned those towers yet they advertised coverage.
Jesus Christ. It's like the vanguard of /. is losing their fucking brains or have been paid off by companies to be apologetic shills.
Still waiting on Serviscope_minor to wake up to fucking reality and realize that Jessica Price isn't going to fuck him.
Very nastily put, but correct. They entered those addresses into their computers along with the plan type, and then they said YEP! Contract Approved! No check of location vs. cell tower location/coverage. Address to UTC coordinates is now trivial to compute, and they had UTC coordinates of every tower. To not do the math meant setting up the customers up to be dropped. Customers bought hardware to match their network, dropped other carriers, etc up networking, etc. Verizon did no due diligence where due diligence was easy.
This is not because someone outside of Verizon was greedy. This is because many people INSIDE Verizon were both greedy and incompetent.