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Some Pixel 2 Users Are Complaining About A High-Pitched Whine and Clicking Noises (arstechnica.com)

After dealing with all sorts of screen issues, another problem with Google's flagship smartphone is popping up. This time it's an audio issue: users on Google's official forums and elsewhere are reporting odd sounds coming from the Pixel 2 speakers. Ars Technica reports: Customers are complaining of "clicking" and a "high-pitched whine" coming from the Pixel 2 and Pixel 2 XL. Most reports on the forums say the noises are coming from the top or bottom speaker on the Pixel 2 and Pixel 2 XL. Some reports say the sounds come through during calls, while other users say the speaker noises happen any time the screen is on. A user made a recording of the sound, which can be heard here. Most users are being told to return their devices after contacting support, but at least one person claims they were told this issue would be patched in an upcoming update. One possible workaround is to turn off NFC, which some users say stops or lowers the noises.

9 of 105 comments (clear)

  1. Shit components assembled by the lowest bidder. by Anonymous Coward · · Score: 5, Interesting

    I remember when Apple using quality DACs inside the iPod was a big fucking deal.

    These days, it's all disposable junk. All of it. Every single device is manufactured to accept whatever substitute components are available this week, and it's a total crap shoot as to whether or not you'll get something with issues or not. Apple, Google, HTC, Samsung, doesn't matter. You get to pay a premium for a handheld device that's designed to be obsolete in 2-3 years, AND you get to play the game where you're looking for a decent unit with no screen tinting, bad DACs or electrical interference, defective switches, connectors, etc, etc, etc. Companies aren't competing to build the best device anymore- they're competing to build the cheapest shittiest junk they can, and then they turn around and try to sell it for the highest possible price.

    Welcome to a digital world ruled by shareholders, where the only objective is to make more money. Gone are the days where people wanted to design a better product, and money was just a side effect of succeeding at that.

    1. Re:Shit components assembled by the lowest bidder. by batukhan · · Score: 4, Insightful

      Gone are the days where people wanted to design a better product, and money was just a side effect of succeeding at that.

      While I generally agree, I wish someone from the 1920s would see this comment. The wizards from the future whine how their magic boxes can't be held to their ridiculously high standard. Gone are the days where everything was universally shitty. Instead everything is a slight variation of absolutely amazing. That said, coil whine drives me crazy.

  2. Comment removed by account_deleted · · Score: 4, Insightful

    Comment removed based on user account deletion

  3. Solutions by fahrbot-bot · · Score: 4, Funny

    One possible workaround is to turn off NFC, which some users say stops or lowers the noises.

    Turning off the phone completely might stop or lower the noises even more, but I think the embedded surveillance device, actually generating the noise, is always active, unless you take out the battery - oh wait...

    [ Obviously, I think I mean this to be funny, but seriously don't even know anymore. Both Google *and* the Government would really like to have always-on tracking and surveillance. /tin-foil-phone-cozy ]

    --
    It must have been something you assimilated. . . .
  4. Re:I'm less concerned about the actual noise... by tlhIngan · · Score: 4, Interesting

    Well, to be fair, Google's support has traditionally been crap. This has been true since Google started selling non-electronic stuff.

    Google, it seems, can sling electrons around like the best of them. But atoms? forget it. Heck, I've ordered stuff through Google, and had it take far longer to arrive to me than someone who went to the store and bought it.

    Getting someone on the phone is a novelty to Google - I still remember when your (only) support option was Google Groups.

    And as much as you fault Apple, you have to remember Apple's support has traditionally been among the best of everyone. Perhaps not as good as Amazon where it seems everyone is empowered to do anything to make you happy, but still seemingly non-useless (aside from the few incidents that get well-reported because well, Apple news is money making news).. Not that Apple is a saint in the support department - they only recently opened an official Apple Support twitter account, which is like 10 years after everyone else. And they have a nasty habit with the delete button on their forums.

    But Google? Well, old school support options they generally suck at. For stuff like this, you're actually better off waiting for the official Google blog to announce something than trust what support says.

  5. So they been beta testing pixel 2 in the Havana em by Anonymous Coward · · Score: 4, Funny

    I guess we know now how those diplomats got hearing issues- they were all using a preproduction pixel devices.

  6. Do Google learn from Nexus??? by Anonymous Coward · · Score: 5, Interesting

    The bigger problem here is Google don't learn from Nexus devices. They order them, they sell them, and each time a new set of problems appear caused by the overlap between the Google design and the current manufacturer.

    In case you didn't know, Pixel2's biggest problem is it snaps easily, because the weak point in the case where the switches are, happens to also be where they the plastic cover for the antennas connects to the back body.

    A combination of the circuit board designer (some outside company), the stylist (probably Google person), and the mechanical/testing people (the phone manufacturer) being all disconnected and separate.

    Each time they change manufacturers the overlap is different and a new set of problems are revealed. Which is great for the company whose learning (the phone company), since they're making the mistakes at Googles expense not their own, damaging Google's brand, not their own.

    Are Google actually learning something from these Nexus Pixel devices, or is it just an exercise in hubris? Because none of their tablets or phones sells in large volumes, and they don't seem to address the problems with any of them in the next generation. Would it really kill them to add a microSD card? Would it really kill them to make a big tablet that doesn't rotate vertically if you open snapchat? Yet they don't learn from each failure.

  7. Users Are Complaining About A High-Pitched Whine by K.+S.+Kyosuke · · Score: 5, Funny

    "Does the high-pitched whine stop for a while if you stop complaining?"

    --
    Ezekiel 23:20
  8. Comment removed by account_deleted · · Score: 4, Insightful

    Comment removed based on user account deletion