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Microsoft is Killing Outlook.com Premium (thurrott.com)

Paul Thurrott, writing for Thurrott.com: A support document describing new premium Outlook.com features for Office 365 subscribers hides the real story today: Microsoft just killed Outlook.com Premium. I wrote earlier about how Microsoft was bringing some Outlook.com Premium features, like an ad-free inbox, to Office 365 Home and Personal subscribers. That's great news, of course. But a related support document buries the lede. "The Outlook.com Premium standalone offering is now closed to new subscribers," the support document notes. "Current subscribers can renew their subscriptions to continue receiving subscription benefits." Yikes. There's also a link to another support document that continues this conversation. But there really isn't much more to say. If you're already using Outlook.com Premium, you can continue to do so. And for now, at least, you can even renew the subscription and keep using its unique features, like custom domain support.

49 comments

  1. There we go again by Anonymous Coward · · Score: 1

    More pointless usage of the word "killing".

  2. TIL by Anonymous Coward · · Score: 0

    people use outlook.com

  3. I'm confused by IWantMoreSpamPlease · · Score: 3, Insightful

    How is closing the door to new subscribers, killing off the program?

    --
    So rise up, all ye lost ones, as one, we'll claw the clouds.
    1. Re:I'm confused by 93+Escort+Wagon · · Score: 3, Insightful

      How is closing the door to new subscribers, killing off the program?

      I imagine the author thinks Microsoft is going to follow Google's playbook here.

      --
      #DeleteChrome
    2. Re:I'm confused by mccalli · · Score: 1

      It isn't literally, but it's a pretty strong hint as to the future.

    3. Re:I'm confused by Anonymous Coward · · Score: 3, Insightful

      How is closing the door to new subscribers, killing off the program?

      Ummm, because almost without exception "not taking new subscribers" translates into "well, this isn't working, but we've already taken your money so we have to keep up appearances as we try to migrate you to our next bad idea".

      It pretty much means "end of being an active product and being phased out". If it was viable, or what they wanted people using, they'd be gladly taking new subscriptions.

      It usually means either they're losing money, or they've pretty much discovered it was shit to begin with.

    4. Re:I'm confused by Chris+Mattern · · Score: 1

      If they don't replace the people who quit, it eventually dies.

    5. Re: I'm confused by dougdonovan · · Score: 1

      get this taboola ad out of my inbox! 2122067663 is clueless.

    6. Re:I'm confused by TheRaven64 · · Score: 1

      Except that, in this case, they're still maintaining it as part of Office365, they're just no longer selling it as a stand-alone product. If you're an existing subscriber, there's literally no benefit for Microsoft to stop taking your money: some people will switch to Office365, but others will switch to gmail or whatever. There's no software maintenance cost for them, because they're still selling the exact same product as part of Office365.

      Remember back when Microsoft stopped selling Word and so on as separate products and only sold Microsoft Office as a bundle? Would it be honest to say back then that they'd killed Microsoft Word?

      --
      I am TheRaven on Soylent News
    7. Re:I'm confused by Anonymous Coward · · Score: 0

      Did they kill JFK as well?

  4. News by Anonymous Coward · · Score: 0

    Microsoft is replacing Outlook.com premium with Office 365 Home. This news is truly worthy of the Slashdot frontpage.

  5. Followup: by Anonymous Coward · · Score: 1

    Both users are devastated.

    1. Re:Followup: by kelemvor4 · · Score: 4, Funny

      Both users are devastated.

      Actually, one of them was okay with it. He cited the fact that he already had an account as his reason for not caring. The other shared details of a now dashed plan to set up a domain for his cat.

  6. They arenâ(TM)t killing anything. by Anonymous Coward · · Score: 1

    They are bacically combining two SKUs into one. Being that almost everyone who used outlook premium also used 365 personal it makes perfect sense to tie in.

    1. Re:They arenâ(TM)t killing anything. by teg · · Score: 1

      They are bacically combining two SKUs into one. Being that almost everyone who used outlook premium also used 365 personal it makes perfect sense to tie in.

      In that case, it makes less sense as that would be leaving money on the table?

  7. Glad I signed up when I did! by ErichTheRed · · Score: 4, Interesting

    One of the nice things Outlook Premium lets you do was host email at a vanity domain, but with Hotmail/Outlook.com levels of reliability and therefore a lower cost. Doing the same thing with Exchange Online is much more money, and works well for those who don't want Office 365. (I have free or cheap access to Office 365 from at least 3 different programs that I can think of.)

    I guess it's another example of Microsoft figuring out the maximum level of revenue extraction they can get and balancing that with offering "gateway services" that get people hooked. Office 365 was/is the hook for companies to move to Azure. The company I work for went through the transition to 365 last year, and it's pretty obvious what the plan is when you look at it from a distance. First, establishing Office 365 makes your company establish an Azure Active Directory. Next step is to get rid of OWA and allow your users Exchange access, thereby getting you to federate your classic Active Directory. Once you're there, it's a short leap to letting developers build Azure stuff. And once the Shadow IT people are reined in, they make it incredbly easy to move workloads to Azure. It's all about getting people to stop buying software and start paying their Microsoft bill monthly.

    1. Re:Glad I signed up when I did! by Anonymous Coward · · Score: 0

      Yeah - that's the real feature being lost.

      The rest of it? Bah, it was something like $100 AUD year (oddly I'm quoted AUD prices); but Office 365 for Home is 150 AUD a year or so. Might as well just get Office 365 Home.

      You're looking at $12.50 / user / month (12 month term) for a custom domain name, I think.

    2. Re:Glad I signed up when I did! by Anonymous Coward · · Score: 0

      PRO TIP: It helps if you tip your head back a bit as the cock is sliding down your throat if you want to avoid those annoying gags.

  8. Migrate away! Migrate away now! by Hal_Porter · · Score: 2

    I remember when Microsoft killed off MyPhone and the Windows Mobile app store.

    http://www.bgr.in/news/microso...

    What that meant was "Windows Mobile is dead. All your favourite mobile applications already run on Android and iOS and don't work on Windows Phone. Time to migrate to one of those".

    In my case my favourite application was Pleco, a Chinese dictionary. That worked on Windows Mobile and now runs on iOS and Android and not on Windows Phone.

    Now Windows Mobile was never a commercial success, except compared to Windows Phone.

    Still you'd think their cloud stuff should be safe right? Well not anymore. Shutting down servers is a bad sign - it usually means a wider cull of products is in process at Microsoft.

    It's dumb too - if you tell people the product they are using is being killed off and they need to migrate, they're just as likely to migrate to the competition as they are to the Microsoft product you want them to migrate to.

    --
    echo -e 'global _start\n _start:\n mov eax, 2\n int 80h\n jmp _start' > a.asm; nasm a.asm -f elf; ld a.o -o a;
  9. Ad-free email is a premium feature... by Anonymous Coward · · Score: 1

    This is why I was always worried the Internet would go mainstream.

    I don't care what I get labelled as: I sincerely miss the old days, and not just for the nostalgia of dialup tones and refreshing the BBS. Just the semblance privacy is something I have to pay a premium for and my software is a rental service now. That makes me a saaaaaad panda.

    I guess I shouldn't actually complain though since I don't use the service, host my own email server and I don't actually rent any software... but even so! I shall take this opportunity to complain regardless because I'm old and curmudgeonly now.

    1. Re: Ad-free email is a premium feature... by Anonymous Coward · · Score: 1

      I don't miss dialup...but I do miss the internet before all the money grabbing and the advertising and everyone trying to force all kinds of things onto it that it was never designed for because God forbid a for profit company should actually have to pay for its own infrastructure or anything.

      I miss real competition, I miss no Facebook and especially no Facebook users. What I really miss is people inventing actually useful things. There's been no real progress except in processor speed, memory, and storage, nearly all of which have been nullified by unqualified idiots writing just awful code. Everything else lately is just marketing bullshit.

      I had to retire a failing Note 4. Bought a Note 8 mostly for the ram and screen size because of some specialized apps I run. After I turned off all the useless privacy invading biometric crap that seems almost purposefully designed to allow illegal searches of your phone I'm left with something that's almost exactly the same as my Note 4. Except in a much more fragile package. That's harder to put a real protective case around. With no removable battery and therefore a shorter life expectancy. But lots of marketing hype.

  10. Get out while you can by DontBeAMoran · · Score: 3, Funny

    Stop using Microsoft outlook as soon as you can and migrate to another online service, ideally by a company which you can trust, which won't read your emails and monetize your account with ads, such as Google.

    --
    #DeleteFacebook
    1. Re:Get out while you can by mysidia · · Score: 2

      Microsoft has a better privacy record with E-mail than Google, specifically because they don't have a policy that allows scanning users' e-mail to extract information for generating ads

    2. Re:Get out while you can by Anonymous Coward · · Score: 0

      I think your sarcasm detector is broken.

    3. Re:Get out while you can by stephanruby · · Score: 2

      Not true. If you pay for gmail, you don't get ads. This has been going on ever since I can remember.

      And unlike Microsoft, Google still accepts new paying customers for that particular service.

    4. Re:Get out while you can by Anonymous Coward · · Score: 0

      No ads, but they still read your email? You know, just in case you miss a payment?

    5. Re:Get out while you can by Gussington · · Score: 1

      Not true. If you pay for gmail, you don't get ads.

      But your data is still used by Google to sell to the highest bidder. That was the point.

    6. Re:Get out while you can by stephanruby · · Score: 1

      But your data is still used by Google to sell to the highest bidder. That was the point.

      Google doesn't sell data to the highest bidders, it sells ads to the highest bidders. That's how its business model works. It sells the milk, not the cow, nor the know-how. That's how it ensures that advertisers can't go elsewhere. That's why I believe Google when it claims it doesn't use paid gmail accounts for advertising.

      That being said, and if I remember correctly, the free academic accounts are another story. Google does point out that once a free academic account is converted to alumni status, then it will receive ads and its data will be used for advertising.

    7. Re:Get out while you can by TheRaven64 · · Score: 1

      A few months ago, Slashdot reported Google was in trouble over their gmail for education product because they weren't showing ads to children, but they were scanning the information to build a profile of the children. Want to bet that their commercial version doesn't do the same thing?

      --
      I am TheRaven on Soylent News
  11. No loss by Anonymous Coward · · Score: 0

    I gave them all up for Fastmail, which I believe is the best paid email and calendar money can buy. MS beats Fastmail only if you need to be tied to all the other services via federation. I worked in such an environment at my last job and hated it. WE used Office 365, Exchange Online, Sharepoint, Lync, Skype for Business. It sucked hideously.

    I miss being a UNIX admin and everyone having thin clients that were automounted to NFS. Everything was simpler then.

  12. No more pestering about Adblock? by Chewbacon · · Score: 1

    Outlook tells me every time I check my email that Iâ(TM)m using Adblock (just in case I forget and get too comfortable I guess). So is that going away?

    --
    Chewbacon
    The Bible is like Wikipedia: written by a bunch of people and verifiable by questionable sources.
    1. Re:No more pestering about Adblock? by Anonymous Coward · · Score: 0

      This can be avoided with either or both (I use both) Webmail Ad Blocker on Firefox/Chrome and Ublock Origin. What ads? I use Ublock Origin with all choices ticked, Webmail Ad Blocker, Privacy Badger, and Decentraleyes. I get a good rating from Panopticlick. I also have privacy.resistfingerprinting ticked under about:config as well as disabled http referrer, css history, and prefetching. Do all this through a VPN and you're right as rain.

    2. Re:No more pestering about Adblock? by SeaFox · · Score: 1

      Sounds like they are getting rid of the Outlook.com Premium tier and only giving that experience to Office 365 subscribers. So no. You will still get that banner. They are effectively raising the price of getting an ad-free Outlook website experience, since an Outlook 365 sub is going to me more expensive than the Premium Outlook.com I'm sure.

    3. Re:No more pestering about Adblock? by OtisSnerd · · Score: 1
      I haven't seen ads on Outlook.com for years. A few hosts entries takes care of that, even using Internet Exploder. I normally use the Outlook 2013 desktop client anyway, I prefer to keep local copies of all my email (via a backup PST file). Here's what blocks the ads for me:

      127.0.0.1 a.ads1.msn.com

      127.0.0.1 a.ads2.msads.net

      127.0.0.1 a.ads2.msn.com

      127.0.0.1 ads.msn.com

      127.0.0.1 ads1.msads.net

      127.0.0.1 ads1.msn.com

      127.0.0.1 b.ads1.msn.com

      127.0.0.1 b.ads2.msads.net

      127.0.0.1 ol.at.atwola.com

      127.0.0.1 g.msn.com

      Plus these simply because I don't want it:

      127.0.0.1 ads.linkedin.com

      127.0.0.1 ap-southeast-1.dc.ads.linkedin.com

      127.0.0.1 ap-southeast-1.email.ads.linkedin.com

      127.0.0.1 dc.ads.linkedin.com

      127.0.0.1 email.ads.linkedin.com

      127.0.0.1 eu-west-1.dc.ads.linkedin.com

      127.0.0.1 eu-west-1.email.ads.linkedin.com

      127.0.0.1 eu-west-1.profile-api.ads.linkedin.com

      127.0.0.1 us-east-1.dc.ads.linkedin.com

      127.0.0.1 us-east-1.profile-api.ads.linkedin.com

      127.0.0.1 us-west-2.dc.ads.linkedin.com

      127.0.0.1 us-west-2.profile-api.ads.linkedin.com

  13. Who would pay for premium anyway? by Anonymous Coward · · Score: 0

    I think maybe a few years back I tried the paid version and frankly it just wasn't worth it. As a personal email free service, Outlook.com is pretty good these days. If I needed more then the free service provided, I would probably be using Office suit and Outlook through that. I think its a matter of lack of interest that Microsoft killed it. They offer a better option through Office.

  14. Paul Thurrott... by ELCouz · · Score: 1

    Why source news from a longtime big Microsoft shill?

    1. Re:Paul Thurrott... by Gussington · · Score: 1

      Is the story/summary inaccurate in someway? Or do you just have an irrational fear of anything Microsoft so feel the need to shout out every time you hear the word?

  15. Re:Good trend by Anonymous Coward · · Score: 0

    Only a child whose greatest accomplishment is in a video game would defend Microsoft's practices.

  16. Lower Cost by SeattleLawGuy · · Score: 1

    One of the nice things Outlook Premium lets you do was host email at a vanity domain, but with Hotmail/Outlook.com levels of reliability and therefore a lower cost. Doing the same thing with Exchange Online is much more money, and works well for those who don't want Office 365.

    Exchange online: $4/user/month
    Outlook Premium: $4/user/month

    They may have changed it, and they may not advertise it, but in the past I haven't had trouble setting up exchange online with business domains.

    --
    Real lawyers write in C++
    1. Re:Lower Cost by Anonymous Coward · · Score: 0

      Blimmin' heck, you're right. This is why it's retired - it's actually obsolete and conflicts with other things Microsoft are offering.

      The few geeks that want vanity domains can step up to Exchange online. And the majority of people that wanted it outlook.com premium to avoid adverts were probably like me coming from the opposite angle (I'm already paying for O365 Home, why am I being subjected to adverts?)

      You can also step up to "Office 365 Business Essentials" to include Business-OneDrive / SharePoint / MS Teams / Skype For Business", or you can step up further to "Office 365 Business Premium" which includes the office applications as well.

  17. Adfree inbox by schleimkeim · · Score: 1

    If you still have ads in your browser in 2017, you're part of the problem.

    1. Re:Adfree inbox by Ash-Fox · · Score: 1

      Cryptocoins are the current thing in people's browsers in 2017.

      --
      Change is certain; progress is not obligatory.
  18. Re:Fake NEws? by Ash-Fox · · Score: 1

    I thought the fact they had users on outlook.com was newsworthy.

    --
    Change is certain; progress is not obligatory.
  19. Outlook user since 1999 & no ads... apk by Anonymous Coward · · Score: 0

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  20. Joke is on them. by Anonymous Coward · · Score: 0

    I still use Hotmail!