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Google Docs Is Randomly Flagging Files for Violating Its Terms of Service (vice.com)

Louise Matsakis, writing for Motherboard: Google Docs, the collaborative, cloud-based word processing software, appears to be randomly flagging files for supposedly "violating" Google's Terms of Service. A member of Motherboard's team, as well as numerous users on Twitter, report that their documents are being locked for no apparent reason. Once a document is flagged, the owner of that document can no longer share it with other users. Users who have already been shared on a document that's been flagged are kicked out and can no longer access it. When a draft Motherboard article was locked on Monday morning, a message took over the screen that read "This item has been flagged as inappropriate and can no longer be shared." It's not clear why this is happening, but it may be the result of a glitch in the system Google uses to monitor Google Docs. DownDetector is currently reporting Google Drive problems in the US and Europe, which may be part of the problem.

5 of 190 comments (clear)

  1. Re:Paging Ric Romero (again . . . ) by lgw · · Score: 5, Informative

    Anyone who follows any sort of weapons or gaming or political channel on YouTube knows just how over-aggressive the Google's flagging bots can be. Very bland content now routinely gets flagged for no apparent reason and must be manually appealed. Sure, the bots are intended to do something Google actually wants: demonitize genuinely offensive content so that advertizers aren't embarassed, but that's not what the bots actually do. The collateral damage seems to be 10x the intended effect, with real harm done to people earning their living as vloggers.

    I'm betting this is just more of the same. Google has some stuff they legitimately want to ban (e.g., sharing pirated content form you Google drive), but then the bots are badly written and poorly tested, and wreak havoc.

    I'd call it poor customer service, but of course we know we're not Google's customers - only their ad buyers are their customers. Still, seems a bad way to treat your product.

    --
    Socialism: a lie told by totalitarians and believed by fools.
  2. Re:Paging Ric Romero (again . . . ) by dissy · · Score: 5, Informative

    Anyone who follows any sort of weapons or gaming or political channel on YouTube knows just how over-aggressive the Google's flagging bots can be.

    I don't think "aggressive" is even the correct category of term to use here.

    The most amazing and baffling example I've seen was after a live stream.
    The stream lasted almost 3 hours, and all was well. At the end of the stream the VOD was marked to post to the channel in its entirety.

    Either the stream or the archived full copy was flagged at all.

    The next morning editing began, which was to cut the original video into segments aligned to the few topics discussed on stream. 5 segments in all.

    2 of those 5 were flagged as not suitable for advertisers. Keep in mind, those 2 segments were exact copies from the original stream, which is still suitable for advertisers.

    So the bot had decided that one copy of the video was not suitable for ads, which is an exact copy of time marks 36m-72m within another video which was sutable for ads

    What this shows is that you can upload the exact same video multiple times, with the exact same description text, and the same title but with " - 1" or " - 2" etc. appended, and have a non-zero chance that some but not all of those copies will get flagged while the other copies will remain fine, despite being identical copies.

    This is not simply being aggressive, this is being broken and incapable of basic pattern matching.

  3. Re:Paging Ric Romero (again . . . ) by Aighearach · · Score: 3, Informative

    YouTube is a defacto monopoly at this point. It was set up to be a Commons where everybody could participate. It has no competitor of a similar scale.

    So perhaps it should be broken away from Google and made a separate entity again. Google can still contract with them to sell ads on it.

    Or maybe it should be made into a true Commons without a corporate overlord running it.

    A "true commons" is not something that can exist under US law, thankfully. https://en.wikipedia.org/wiki/...

    Here all land is owned. Even land you have a right to access is owned, probably by a government entity, and that entity is charged with regulating access. For example, in the traditional example of common land used for grazing, in the United States grazing on government-owned land is regulated and requires permits. There is no Commons.

    Youtube may or may not be a "defacto" monopoly as that is a loose and subjective phrase that can mean anything. Here in the US we only care if a monopoly results in the two banned things; harming consumers, and harming competition.

    To claim harm to competition you'd have to be able to show losses or lack of access because of youtube's monopoly; but nobody else (other than pornographers) have even been able to make a profit on user-contributed internet video. They would have to be able to show that youtube is somehow preventing competition. But the nature of the internet makes that unlikely unless they were using some sort of active strategy that keeps people out; yet, their market dominance is based solely on customer preference! Customers aren't even locked in in any way. (As for the pornographers, youtube doesn't allow porn and so don't compete directly, and therefore doesn't harm them at all)

    To claim harm to consumers you'd have to be able to show that prices were higher because of youtube. That's not going to happen, it is a free service!

    If something is bad for the "vloggers" it doesn't matter; they're only protected as a consumer, and they're being paid so they're not even a consumer they're a business partner. It is only customers and competitors, rather than business partners, that are protected.

  4. Re:Paging Ric Romero (again . . . ) by thinkwaitfast · · Score: 3, Informative
    Why would a video showing you how to change the bearings in an antiques drill press violate TOS?

    Unplug from wall, remove cover, tap out chuck,pull bearing,press new bearing in, insert chuck, screw cover back on.

  5. Re:Paging Ric Romero (again . . . ) by lgw · · Score: 3, Informative

    "Gaming" is hardly fringe these days. It's a bigger business than the movies. Is your mind still in the 90s?

    --
    Socialism: a lie told by totalitarians and believed by fools.