Fewer Than 1 in 100,000 New Surface Devices Go Wrong, Microsoft Says (zdnet.com)

A reader shares a ZDNet report: Microsoft has shaken off claims that its Surface range is unreliable and said that fewer than 1 in 100,000 of new Surface devices have gone wrong. The ratings service Consumer Reports raised a question mark over the reliability of the Surface line as a whole earlier this year. At the time, Consumer Reports surveyed 90,000 subscribers and found that 25 percent of Microsoft laptops and tablets will give owners problems by the end of the second year of ownership. Ryan Gavin, Microsoft's general manager for Surface, challenged the finding and said that the Surface devices are getting more reliable with each new generation. "One of the things you're seeing is the reliability of our products over time, with every generation getting better and better and better." Reliability issues among newer devices, such as the Surface Laptop and Studio, had been reported for only a fraction of devices, he said. "We're talking about incidents per device of less than 0.001%."

Comments

Cool

[Headw1nd]

Can we trade our old broken Surfaces for these new, reliable ones? Because if not I would call this a case of too little, too late.

It is MS way of counting defects.

[140Mandak262Jamuna]

MS would take a brand new factory image with no other apps installed and run its battery of QA tests. Fix reported bugs. Lather, rinse and repeat.

As long as you use it that way, no other apps, factory image, perfect network connections, it would work well.

But the one you buy is preloaded up to the brink with nagware, malware, adware and "exciting apps" from the vendors, and all sort of crapware. Their main purpose is to degrade the user experience so bad they would buy the damned App.

Every damned app wants to phone home and look for updates all at the same time all at boot time. Unless MS picks of tablets that were in use for six months to one year, find defects and fixes them, it is not going to go anywhere. MS execs will show fantastic reliability metrics. Users will still see crap.