Slashdot Mirror

← Back to Stories (view on slashdot.org)

Google Explains Tuesday's Drive, Docs Bug That Marked Some Files As Violating Terms of Service (9to5google.com)

Posted by BeauHD on from the fine-print dept.

On Tuesday, Google's cloud-based word processing software was randomly flagging files for supposedly "violating" Google's Terms of Service, resulting in some users not being able to access or share their files. Google today explained the issue and addressed concerns that arose. 9to5Google reports: Several users on Tuesday morning reported no longer being able to open certain files they were working on in Docs, while others were locked out mid-edit. "On Tuesday, October 31, we mistakenly blocked access to some of our users' files, including Google Docs," Google said in a blog post. "This was due to a short-lived bug that incorrectly flagged some files as violating our terms of service (TOS)." Afterwards, Google provided a comment to Gizmodo noting that a code push made earlier that morning was at fault and that full access had been restored to users hours after the bug first arose. Today's clarification goes on to explain how that error on Tuesday caused Drive to "misinterpret" responses from the antivirus system designed to protect against malware, phishing, and spam. As a result, Docs "erroneously mark[ed] some files as TOS violations, thus causing access denials for users of those files."

4 of 97 comments (clear)

  1. Google bug... by Grog6 · · Score: 3, Funny

    "OK; as a word we commonly use has now been associated with terrorism and banned by the search algorithms, we suggest instead of 'the' you use 't__he' or 'Teh'".

    We hope to have this solved soon.

    --
    Truth isn't Truth - Guliani
  2. Fuck you Google by Anonymous Coward · · Score: 3, Funny

    I'm playing it safe and storing all my documents on Microsoft OneDrive.

  3. Re:DevOps! Continuous Deployment! by PPH · · Score: 4, Funny

    So, DevOops.

    --
    Have gnu, will travel.
  4. "I've looked @ clouds from BOTH sides now..." by Anonymous Coward · · Score: 2, Funny

    See subject: "From win & lose but STILL somehow - it's CLOUD'S ILLUSION I recall..." themesong for Google today!

    * What a BULLSHIT LIE on their end... lol!

    (You've got to be TOTALLY STUPID to believe in 'cloud = safe' or 'cloud = secure' bs...)

    APK

    P.S.=> "It was a 'bug'" lol - the ONLY bug is in their brains... apk