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Some Google Pixel 2 XL Units Shipped Without an Operating System (androidpolice.com)

Corbin Davenport, writing for AndroidPolice: Some Pixel 2 XL units are being shipped without Android properly installed. Obviously, the phone can't boot without the OS. It may be possible to flash a factory image, since fastboot is supposed to allow signed images to be flashed with the bootloader still locked, but the affected phones could have other problems that prevent this from working. The company confirmed the veracity of the story, but did not share more details. It said, however, that the issue had been resolved.

34 comments

  1. Ob by Hognoxious · · Score: 1, Flamebait

    You could argue that they all do.

    --
    Confucius say, "Find worm in apple - bad. Find half a worm - worse."
    1. Re: Ob by Type44Q · · Score: 1

      Hell, I wish my Verizon S5 hadn't.

  2. Mine didn't by 110010001000 · · Score: 2

    I just got mine yesterday and I noticed it didn't have Android installed. I'm preparing my lawsuit. Is $50,000 enough?

    1. Re:Mine didn't by Anonymous Coward · · Score: 0

      waaaaa I don't have a new phone for another day or two waaaaaaaaaaa

    2. Re:Mine didn't by Anonymous Coward · · Score: 0

      I want one of those, pretty please!

    3. Re:Mine didn't by Anonymous Coward · · Score: 0

      Google meant you to install Linux on it. Wait, what was I thinking about?

  3. That's the great hope of FOSS by Anonymous Coward · · Score: 3, Interesting

    Wouldn't it be nice if that were normal as an option?

    When will get the IBM PC of mobile computing? WHEN!?

    The world's technology will only improve when it's considered normal for a user to program his "device" as he sees fit.

    1. Re:That's the great hope of FOSS by bickerdyke · · Score: 2

      When they are large enough to feature the typical big red switch of the IBM PC area.

      --
      bickerdyke
    2. Re:That's the great hope of FOSS by Anonymous Coward · · Score: 0

      When they are large enough to feature the typical big red switch of the IBM PC area.

      I miss being able to turn devices off and know that they were actually off.

      A physical power switch on a pocket computer (aka mobile phone) wouldn't be the worst idea. It'd beat having to learn an oddball button sequence to be prepared for bent "legal" enforcers trying to gain access to your device.

    3. Re:That's the great hope of FOSS by Anonymous Coward · · Score: 0

      Outside of the opinion of a microscopic minority, no.

  4. "The company confirmed..." by Anonymous Coward · · Score: 1

    Which company, exactly?

    1. Re:"The company confirmed..." by Anonymous Coward · · Score: 0

      The one mentioned in the headline: "Some Google Pixel 2 XL Units..."

    2. Re:"The company confirmed..." by Anonymous Coward · · Score: 0

      You mean Alphabet?

  5. Who made this phone, Tesla? by Anonymous Coward · · Score: 1

    Read and you will see why.

    https://jalopnik.com/tesla-shipped-cars-without-seats-and-digital-displays-1820113207

    1. Re:Who made this phone, Tesla? by PPH · · Score: 1

      Could be worse. Could be Boeing.

      This video cams out shortly after Boeing went to a 'moving assembly line'. Lots of laughs (and some groans) on the shop floor.

      --
      Have gnu, will travel.
  6. An Improvement by Anonymous Coward · · Score: 0

    Can I install Windows 10 Mobile on this and make it useful?

    1. Re:An Improvement by DontBeAMoran · · Score: 1

      Didn't Microsoft cancel Windows 10 mobile?

      --
      #DeleteFacebook
    2. Re:An Improvement by PPH · · Score: 1

      Still no operating system.

      --
      Have gnu, will travel.
    3. Re: An Improvement by Anonymous Coward · · Score: 0

      Whoosh!

      Your handle is somewhat ironic, needless to say.

    4. Re: An Improvement by DontBeAMoran · · Score: 1

      Even if it's cancelled it still works, which would make a Windows 10 mobile-powered Pixel 2 XL better than one without any OS.

      --
      #DeleteFacebook
  7. This might be a cool feature... by ctilsie242 · · Score: 2

    I wouldn't mind an OS-less phone, provided that it is easy to install one's ROM of choice. It would be nice to have LineageOS supported from the start, for example.

  8. Great QC there google. by Anonymous Coward · · Score: 0

    And you people wonder why most end-users flock to the large vendors.

  9. Par for the course for LG by foghelmut · · Score: 1

    The piles of bricked Nexus 5x phones didn't give you a clue? I don't know what Google was thinking returning to LG.

    1. Re:Par for the course for LG by WilliamGeorge · · Score: 1

      Sadly, I am inclined to agree with you. My wife has had two LG phones (G2 and G4, I believe) and neither was very good. Both had to be retired well before what I consider normal for a smart phone (2-3 years of use, ideally).

      I got the Pixel 2 XL, and while I think I am going to stick with it I have decided that we won't be getting any more LG (branded or manufactured) phones going forward. There is so much that is great about the Pixel 2 XL, but the screen is lower quality than my 3 year old Nexus 6 (made by Motorola)... and in some ways, worse than the Moto X and Galaxy Nexus phones I had before that.

      --
      William George
    2. Re:Par for the course for LG by Anonymous Coward · · Score: 0

      I bought a 5x in November 2015 so I could switch to Fi.

      About a month ago (Oct 2017) it started bootlooping. I froze/heated/twisted/opened it until I had enough of my data out of it that I felt comfortable sending it in for repair. It had pretty obvious marks around the seam between the front and back where I'd used plastic tools to open it up. I thought for sure that I would be charged for the repair since it was WAY past the 1 year warranty and I had very obviously had it open.

      I got it back this week. No charge other than shipping to LG which, USPS, was $10-15 from OH to TX? Less, I think. LG had extended the warranty for the 5x (and some others) up to 24 months, so I was covered.

      That said I also have a Moto x4 now :-) So far so good. Biggest complaint is that the fingerprint scanner is in the wrong place.

      My advice for other working 5x owners is
      1) Backup everything you can now (Carbonite makes a decent SMS backup tool)
      2) You can tell Photos to use a particular Gmail account; open a Photos-only account and store your 15GB of full-size images there. Or be happy with the "high quality" images you can store for free. They are definitely very nice.
      3) If you're already bootlooping, try placing a 60 watt lightbulb 2-3 inches from your phone for 5-10 minutes and see if it will boot. That is what worked best for me, but it was only a temporary fix.
      4) When you're ready, check out lg.com/support and initiate a mobile repair. Don't be afraid to write to Support with your repair number and any questions; that's what I did. It took 2.5 weeks to get it back.

  10. Yeah. That's why things won't improve. by Anonymous Coward · · Score: 0

    We depend on that microscopic minority to make our mobile ---c-o-m-p-u-t-e-r-s--- "devices" do something actually meaningful.

    That's the OP's point.

    Until that minority is allowed to get to work, we're going to be stuck in the bean counters' walled prisons, enjoying only the "creativity" those Vogons can muster.

  11. Annoying by Anonymous Coward · · Score: 0

    Annoying, but seriously, this is what warranties are for.

    1. Re:Annoying by Anonymous Coward · · Score: 0

      No. This is just additional proof of "Google Quality" products.

      Google products are actually less in quality and security than early Microsoft products. For example, Android's security level is just below Windows 98 and there is no sign of improvement.

  12. Happened to me with the original Pixel. by Anonymous Coward · · Score: 0

    I have actually had 3 of the original Pixel. The first one I received had a flaky microphone that went out on me. I think it was a soldering defect, because it caused the phone to endlessly reboot. I'm a first responder, and I decided I couldn't live with that when I was in the ambulance trying to call the hospital about a patient and the phone started rebooting.
    So, I requested a replacement from Google. They sent me a refurbished Pixel. (read: they gave me the option to purchase a refurbished Pixel off the Google Play store at original price, with the knowledge that I'd get the money credited back when they received my original. I got the 128 GB, so I was out $749 until they credited it back.)
    But this refurbished Pixel didn't have Android on it. I pulled it out of the box, turned it on, and it went straight to the boot menu, rather than booting up Android. In my conversations via chat with the Google personnel, I had trouble convincing them that I couldn't just factory reset the phone BECAUSE THERE WAS NO OS TO RESET THE CRAZY THING TO)
    Anyway, I had to package up this refurbished phone and send it back, still rebooting because turning the phone off didn't even work. The third Pixel I received (read: purchased for $749 off the store, then got eventually refunded) has worked fine.

  13. FreeDOS by samwichse · · Score: 2

    Guys, you're overreacting here.

    They didn't ship without an OS, you just accidentally chose the "FreeDOS" option because you were just going to throw LineageOS on there anyway and didn't want to pay for a whole useless Android license.

    Just look for the little:
    C:\>

  14. Sounds great... by Anonymous Coward · · Score: 0

    Sounds great, can I put Debian on it?

  15. Install Sailfish OS by Anonymous Coward · · Score: 0

    done!

  16. Do you need an OS? by Anonymous Coward · · Score: 0

    “We have a whole valley full of people talking UNIX versus MS-DOS. What do you need any of that for? Just throw it all out; get rid of all that nonsense. Maybe you need it for computer scientists, but for people who want to get something done, no. Do you need an operating system? No.”
      – Jef Raskin

    No OS? No problem!