Companies Wake Up To the Problem of Bullies At Work (wsj.com)

Reader cdreimer writes: According to a report in The Wall Street Journal (possibly paywalled), two-thirds of Americans have reported being bullied in the workplace in the last year (up from half in 1989) and boorish behavior by bosses and coworkers are causing companies in lost productivity. The report reads: One of the first things visitors notice when they enter the Irvine, Calif., offices of Bryan Cave LLP is the granite plaque etched with the law firm's 10-point code of civility. The gray slab, displayed in the law firm's reception area, proclaims that employees always say please and thank you, welcome feedback and acknowledge the contributions of others. Such rules may seem more at home in a kindergarten than a law firm, but Stuart Price, a longtime partner, says they serve as a daily reminder to keep things civil at work. Incivility -- and its more extreme cousin, bullying -- is becoming a bigger problem in workplaces. Nearly two-thirds of Americans reported that they were bullied at work last year, up from roughly half of workers in 1998, according to research conducted by Christine Porath, a management professor at Georgetown University's McDonough School of Business. These people reported they were "treated rudely at least once a month" by bosses or co-workers in the past year -- which Prof. Porath defined as being bullied.Bullying costs companies in ways large and small, cutting into productivity and turning off customers, management experts say. Workplace behavior is under the microscope after recent allegations of sexual harassment in Hollywood, technology and media. Some companies have found, as a result of investigations into harassment claims, that bullying and boorish behavior are more common than suspected.

Comments

Re:USA contrasted with...

[WrongMonkey]

Spain also has an unemployment rate 4 times higher than the US and about half the GDP per capita.

Re:Is this really new?

[AmiMoJo]

Just because abusing people has benefits for the company doesn't make it right. The kind of environment you describe treats employees as disposable tools.

If also point out that it didn't prevent major gaffes at Apple anyway. It makes you wonder if engineers knew about things like the iPhone 4 antenna but didn't want to tell Jobs for fear of his reaction.