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Broadband Firms in UK Must Ditch 'Misleading' Speed Ads (bbc.com)

An anonymous reader shares a report: Broadband firms will no longer be able to advertise their fast net services based on the speeds just a few customers get, from May next year. Currently ISPs are allowed to use headline speeds that only 10% of customers will actually receive. In future, adverts must be based on what is available to at least half of customers at peak times. It follows research that suggested broadband advertising can be misleading for consumers. The Advertising Standards Authority (ASA) looked into consumers' understanding of broadband speed claims and found that many were confused by headline speeds that they would never actually get in their own homes. The concerns were passed on to the Committees of Advertising Practice (Cap) which consulted with ISPs, consumer groups and Ofcom to find a better way to advertise fast net services. Most argued that the fairest and clearest way would be to use the average speeds achieved at peak time by 50% of customers.

7 of 69 comments (clear)

  1. It took so long by La+Gris · · Score: 3, Insightful

    These twaddles are as old as ISPs. I just wonder why it took so long. Most ISPs are advertising the RAW carrier bit-rate rather than the actual net data bit-rate. DSL Provider show you ATM bit-rate. You can roughly cut 10-12% for the real BPS. And it still represents the raw data rate between your modem and the DSLAM. Even when you get optimal link there, the local collect loop is either deliberately throttled or saturated. By the time your data can travel to or from outside your ISPs internal network, it is already diminished. Getting VDSL2 here advertised as up-to 100up/30down MBPs. Lines has 0 loss, 0 CRC, and talks at 90/25 MBs. Even if it is encapsulated in an ATM transmission with 10% loss. That make it still like 80 Down / 25 Up. In reality ISP is throttling it to 25-30 Down 20 Up because their fiber to the central has not enough capacity in my area. Sheepples here don't care as long as they can go to Facebook to post their pathetic lolcats. Good hope some advertising regulators pay attention. Was about time they did.

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    Léa Gris
    1. Re:It took so long by AmiMoJo · · Score: 3, Insightful

      They should force ISPs to reveal where there is congestion on their networks. The national speed might be good, but in your area there is oversubscription and no intention to do any upgrades so what you get is much lower.

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  2. Custermers, who are these people? by Frosty+Piss · · Score: 3, Funny

    The lady at Comcast told me she's not having any speed or connectivity problems.

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    If you want news from today, you have to come back tomorrow.
  3. Re:My solution by Anonymous Coward · · Score: 3, Funny

    9k6 modem....Someone FINALLY used the notation properly!
     
    I am tired of all these flaming frat boys referring to things like "2K17" -- the year is not 2170!
     
    And if you meant 2017, why not just say 2017? It's the same number of characters and sounds considerably less retarded.

  4. Re:I was going to write something informative, by Whiteox · · Score: 2

    WD40 stands for 'Water Dispersant #40'
    The first 39 didn't work that well.

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    Don't be apathetic. Procrastinate!
  5. What is it about Europe? by XB-70 · · Score: 3
    Why is it that European governments seem to actually act on behalf of their citizens?

    Is there something fundamentally wrong with their systems of government?

    Everybody knows that "Up To xx Mb/s" means "you should almost, maybe, sometime, perhaps, likely, on occasion, once in a blue moon...."

    Now they are trying to change things in a terrible, terrible way for ISPs - taking away hope and replacing it with fact - OK, at least 1/2 the time... but still...

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    *** Don't be dull.***
  6. It's not just the mega-ISPs, either ... by thomst · · Score: 2

    When we moved to rural southern Ohio in 2008, the ONLY option for "broadband" available to us was the iLEC's DSL, which it advertised as offering "up to 1 megabit" speeds (although I never saw downloads faster than about 680kbps, with just over 100kbps up).

    Then the rental house we lived in was struck by lightning, which trashed the ISP's DSL modem, of course (along with a bunch of our own electronics - thank you, renter's insurance!). A chat with the tech they sent to test and replace the modem revealed that the iLEC capped DSL rates at 768/112 kbps at the DSLAM, so, in fact, the "up to 1 megabit" claim was a flat-out lie by the iLEC, Horizon. There's no other way to characterize it than as a deliberate, knowing misrepresentation.

    Here in the USA, that's entirely legal - and the new, Trumpified FCC sure isn't going to do anything to change that.

    Lucky us ...

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