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HP Quietly Installs System-Slowing Spyware On Its PCs, Users Say (computerworld.com)

It hasn't been long since Lenovo settled a massive $3.5 million fine for preinstalling adware on laptops without users' consent, and it appears HP is on to the same route already. According to numerous reports gathered by news outlet Computer World, the brand is deploying a telemetry client on customer computers without asking permission. The software, called "HP Touchpoint Analytics Service", appears to replace the self-managed HP Touchpoint Manager solution. To make matter worse, the suite seems to be slowing down PCs, users say. From the report: Dubbed "HP Touchpoint Analytics Service," HP says it "harvests telemetry information that is used by HP Touchpoint's analytical services." Apparently, it's HP Touchpoint Analytics Client version 4.0.2.1435. There are dozens of reports of this new, ahem, service scattered all over the internet. According to Gunter Born, reports of the infection go all the way back to Nov. 15, when poster MML on BleepingComputer said: "After the latest batch of Windows updates, about a half hour after installing the last, I noticed that this had been installed on my computer because it showed up in the notes of my Kaspersky, and that it opened the Windows Dump File verifier and ran a disk check and battery test." According to Gartner, HP was the largest PC vendor in the quarter that ended in September this year.

5 of 127 comments (clear)

  1. So... like every PC, ever? by Anonymous Coward · · Score: 5, Insightful

    I don't see how this is news. If you find a great deal or otherwise find yourself in the possession of a pre-built PC then the first thing you do is wipe the whole system and install fresh (could be Linux, Windows, dual-whatever-boot, or even OSX).

    This has been normal since at least 20+ years ago. Did you not know this? Are you geeks or morons?

  2. I replaced my kid's Toshiba laptop by rsilvergun · · Score: 4, Insightful

    with a Macbook because it kept crashing. She's in college and too far away for me to really troubleshoot it. So she comes home and brings the Toshiba with her so I can troublshoot.

    The crashes were caused by all the crapware. Reams and reams of it. This isn't a cheap laptop either, it's a $1200 i7 with 16 gigs of ram and a 7200 rpm drive (albeit no SSD).

    I always wondered why the heck folks were banging on about when they said Macs were better/faster/more stable than a PC. But I only use a corporate laptop and I build desktops at home. The few old laptops I have around home run Linux. Do these manufactures not realize just how much damage the crapware does to their brand?

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  3. Windows Why? by Camel+Pilot · · Score: 3, Insightful

    I have been running Linux on the desktop for 3 years... I don't miss anything. I upgraded from CentOS 6 to 7 recently and from a fresh install, it took 2 hours including my toolchain and epel apps.

    On the other hand, I maintain my families Windows machines. Had to reinstall Windows 10 on a laptop this weekend because all the crapware that was slowing it down making it unusable. I swear you have to do this every few years because of crap that accumulates - let alone the crap that comes with a new PC. It took the entire day to re-install Windows and Office - many reboots for reasons I don't know -
        Goodbye Sunday

  4. Re:wipe windows off by mikeabbott420 · · Score: 4, Insightful

    Vendors get paid to install crapware like Norton. Then Norton makes money off of people who don't know any better.

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  5. that time it was the "audio driver" by Thud457 · · Score: 4, Insightful

    wow, actually that was only May of this year

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