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HP Quietly Installs System-Slowing Spyware On Its PCs, Users Say (computerworld.com)

It hasn't been long since Lenovo settled a massive $3.5 million fine for preinstalling adware on laptops without users' consent, and it appears HP is on to the same route already. According to numerous reports gathered by news outlet Computer World, the brand is deploying a telemetry client on customer computers without asking permission. The software, called "HP Touchpoint Analytics Service", appears to replace the self-managed HP Touchpoint Manager solution. To make matter worse, the suite seems to be slowing down PCs, users say. From the report: Dubbed "HP Touchpoint Analytics Service," HP says it "harvests telemetry information that is used by HP Touchpoint's analytical services." Apparently, it's HP Touchpoint Analytics Client version 4.0.2.1435. There are dozens of reports of this new, ahem, service scattered all over the internet. According to Gunter Born, reports of the infection go all the way back to Nov. 15, when poster MML on BleepingComputer said: "After the latest batch of Windows updates, about a half hour after installing the last, I noticed that this had been installed on my computer because it showed up in the notes of my Kaspersky, and that it opened the Windows Dump File verifier and ran a disk check and battery test." According to Gartner, HP was the largest PC vendor in the quarter that ended in September this year.

4 of 127 comments (clear)

  1. Vendor junkware is never high-quality by ErichTheRed · · Score: 5, Interesting

    I have way too much end user computing experience...vendor's junkware is very familiar to me. One of the things I do a lot when building a master disk image for a company is try to determine which pieces of junkware really are needed to control built-in hardware. HP laptops are a really good example...the backlights, screen brightness, volume, etc. are controlled by a massive pig of a WPF application that needs to be installed or the devices won't work 100%. On a new install, you can actually push one of the control keys and watch for 30 or more seconds while the .NET modules are compiled in the background before the OSD appears and shows your change.

    You can bet next month's house payment that these various pieces of vendor junkware consist of stitched-together example code from the hardware vendors and the lowest-bidder offshored developers contributing the glue portions. They don't invest anything beyond what they have to to get the hardware shipped. So, the speed factor is probably just a side effect of the telemetry client being the cheapest possible development HP could do. This sounds like Lenovo's Superfish moment all over again though; you'd think vendors would avoid that even on their cheapest crappiest Best Buy consumer models.

  2. Re:I replaced my kid's Toshiba laptop by Teckla · · Score: 3, Interesting

    With Windows 10 ISO download and electronic activation, there really is no excuse not to just wipe the pre-installed mess and put a clean Windows 10 image on.

    You can still run into driver issues with this approach. Source: Reinstalled Windows 10 a few weeks ago.

    It's worth it, but does take some technical expertise. Would not recommend it for non-technical people.

  3. Re:Well duh by JaredOfEuropa · · Score: 3, Interesting

    You avoid the shitware by not buying HP. Their drivers are pretty crap too, especially for scanners.

    --
    If construction was anything like programming, an incorrectly fitted lock would bring down the entire building...
  4. Re:Well duh by poltsy · · Score: 3, Interesting

    Used to be true before windows 10. What actually happens in windows 10 is Windows Update will detect your computer is from shitvendor and install their shitware all over automatically. There is no escape.