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HP Quietly Installs System-Slowing Spyware On Its PCs, Users Say (computerworld.com)

Posted by msmash on from the something-fishy dept.

It hasn't been long since Lenovo settled a massive $3.5 million fine for preinstalling adware on laptops without users' consent, and it appears HP is on to the same route already. According to numerous reports gathered by news outlet Computer World, the brand is deploying a telemetry client on customer computers without asking permission. The software, called "HP Touchpoint Analytics Service", appears to replace the self-managed HP Touchpoint Manager solution. To make matter worse, the suite seems to be slowing down PCs, users say. From the report: Dubbed "HP Touchpoint Analytics Service," HP says it "harvests telemetry information that is used by HP Touchpoint's analytical services." Apparently, it's HP Touchpoint Analytics Client version 4.0.2.1435. There are dozens of reports of this new, ahem, service scattered all over the internet. According to Gunter Born, reports of the infection go all the way back to Nov. 15, when poster MML on BleepingComputer said: "After the latest batch of Windows updates, about a half hour after installing the last, I noticed that this had been installed on my computer because it showed up in the notes of my Kaspersky, and that it opened the Windows Dump File verifier and ran a disk check and battery test." According to Gartner, HP was the largest PC vendor in the quarter that ended in September this year.

2 of 127 comments (clear)

  1. So... like every PC, ever? by Anonymous Coward · · Score: 5, Insightful

    I don't see how this is news. If you find a great deal or otherwise find yourself in the possession of a pre-built PC then the first thing you do is wipe the whole system and install fresh (could be Linux, Windows, dual-whatever-boot, or even OSX).

    This has been normal since at least 20+ years ago. Did you not know this? Are you geeks or morons?

  2. Vendor junkware is never high-quality by ErichTheRed · · Score: 5, Interesting

    I have way too much end user computing experience...vendor's junkware is very familiar to me. One of the things I do a lot when building a master disk image for a company is try to determine which pieces of junkware really are needed to control built-in hardware. HP laptops are a really good example...the backlights, screen brightness, volume, etc. are controlled by a massive pig of a WPF application that needs to be installed or the devices won't work 100%. On a new install, you can actually push one of the control keys and watch for 30 or more seconds while the .NET modules are compiled in the background before the OSD appears and shows your change.

    You can bet next month's house payment that these various pieces of vendor junkware consist of stitched-together example code from the hardware vendors and the lowest-bidder offshored developers contributing the glue portions. They don't invest anything beyond what they have to to get the hardware shipped. So, the speed factor is probably just a side effect of the telemetry client being the cheapest possible development HP could do. This sounds like Lenovo's Superfish moment all over again though; you'd think vendors would avoid that even on their cheapest crappiest Best Buy consumer models.