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Fired Tech Workers Turn To Chatbots for Counseling (bloomberg.com)
An anonymous reader shares a Bloomberg report: For months Lovkesh Joshi was quietly terrified of losing his job as a manager at a top Indian tech services company. Joshi didn't want to burden his wife or friends so he turned to a chatbot therapist called Wysa. Powered by AI, the app promises to be "loyal, supportive and very private," and encourages users to divulge their feelings about a recent major event or big change in their lives. "I could open up and talk," says the 41-year-old father of two school-age children, who says his conversations with the bot flowed naturally. "I felt heard and understood." Joshi moved to a large rival outsourcer two months ago. The upheaval in India's $154 billion tech outsourcing industry has prompted thousands of Indians to seek solace in online therapy services. People accustomed to holding down prestigious jobs and pulling in handsome salaries are losing out to automation, a shift away from long-term legacy contracts and curbs on U.S. work visas. McKinsey & Co says almost half of the four million people working in India's IT services industry will become "irrelevant" in the next three to four years. Indians, like people the world over, tend to hide their mental anguish for fear of being stigmatized. That's why many are embracing the convenience, anonymity and affordability of online counseling startups, most of which use human therapists.
>the 41-year-old father of two school-age children, who says his conversations with the bot flowed naturally. "I felt heard and understood."
No way would I hire someone who feels 'heard and understood' after an exchange with a chat bot. This is somebody without the social skills to have anyone in their life to talk to, and will spill to a dumb text parser. How can you have the intellectual capacity to understand what a chat bot is and still gain any emotional benefit from interacting with one?
Root causes, buddy, root causes. Figure out why you don't have an actual intelligent human in your life to discuss this stuff with, maybe work on that. Because humans are social primates, and if you're not taking care of your social needs, everything else will eventually crumble anyway.