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Contact Lens Startup Hubble Sold Lenses With a Fake Prescription From a Made-up Doctor (qz.com)

Alison Griswold, reporting for Quartz: The Hubble contacts sitting in front of me are everything the ads promised: two weeks' worth of soft, daily lenses in robin's-egg-blue packaging. They arrived promptly, one week after I placed an order on Hubble's website, and three days after the company notified me the contacts had shipped. The lenses were packed in cream-colored boxes and came with a five-step guide, illustrated in different shades of pastel. There's only one problem: I don't wear contacts, and I ordered these using a fake prescription from a made-up doctor. Hubble was founded in May 2016 as a direct-to-consumer contact lens brand -- the Warby Parker of contacts, if you will. The company aims to make buying contact lenses as cheap and easy as shopping on Amazon. It has fast become a star of New York's startup scene, raising more than $30 million from investors that include Founders Fund and Greycroft Partners. Its valuation tops $200 million. Since the service officially launched in November 2016, Hubble claims to have sold $20 million worth of lens subscriptions, and says it's growing 20% month over month. Hubble expanded to Canada in August and plans to be in the UK as early as January. Quick service, cheap contacts, and whimsical branding have made Hubble a speedy success. But in its rush to disrupt the consumer experience, Hubble also appears to be playing fast and loose with some basic consumer protections.

19 of 325 comments (clear)

  1. Who cares? by Anonymous Coward · · Score: 5, Insightful

    Seriously? It's not like someone is going to get high on contact lenses and go commit crimes.

    1. Re:Who cares? by psmoot · · Score: 3, Insightful

      It does sound like misplaced outrage to me.

      TFA had all sorts of outrage about how these are medical devices, not "socks". I'm sympathetic to the idea that you want to make sure the contacts are manufactured by a reputable factory and won't damage your eye. Corneas don't heal very fast. It sounds like that's not an issue.

      Not being an optometrist or ophthalmologist, I have no idea whether you could damage your eye with an incorrect prescription. My guess is it's unlikely but I really don't know. I would tend to trust people with their eyes. I only get one pair and I'm pretty fond of them (misshapen as they are).

    2. Re: Who cares? by lactose99 · · Score: 1, Insightful

      Fine by me, so long as you then sign a document stating you won't be going to any publicly-funded hospital as a result of fucking-up your eyes.

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    3. Re: Who cares? by Archangel+Michael · · Score: 3, Insightful

      Can I get the same for all the fat McDonalds eaters who don't have health insurance? All those coke drinkers. Smokers. Vape? All those with high risk behaviors?

      I mean, if we're gonna restrict self inflicted illnesses and injuries, lets do it right.

      --
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  2. And that's Hubbles fault? by Anonymous Coward · · Score: 5, Insightful

    You did something under false pretenses and your an idiot trying to blame them.

    1. Re:And that's Hubbles fault? by b0s0z0ku · · Score: 5, Insightful

      No one has the time to verify all prescriptions unless they're for scheduled substances (stuff that can get you high), or if they're unclear. If someone wants to circumvent laws designed to protect them (and only them), why bother stopping them?

    2. Re:And that's Hubbles fault? by b0s0z0ku · · Score: 4, Insightful

      That's incorrect. They're ALLOWED to verify a prescription. Apparently, if there's no return contact from the doctor within a day, they'll fill it.

      Again, there's NO reason to do anything more than this. Contact lenses aren't addictive, toxic, or a public health issue like antibiotic resistance.

      In short, who cares? I for one am glad that people can get corrective visual aids with minimum red tape.

  3. Re:Fake Prescription by Mr+D+from+63 · · Score: 4, Insightful

    The next contacts you get might be from the feds.

  4. Um by neiras · · Score: 5, Insightful

    Why the fuck is this on Slashdot? Come on editors, news for nerds.

  5. So ... by fish_in_the_c · · Score: 5, Insightful

    Why ( or even is) it required by law that glasses / lenses only be sold to those who are prescribed them by a Eye DR? What if I just want 10 pairs of different magnification to demo in my science class? I don't see where there should be some kind of problem with getting them even if you don't have a prescription. I suppose their could be a down side of mistyping a prescription but I'm not sure how you would fix that unless you called every DR and verified the persecution , which sounds expensive.

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  6. Made up Doctor by Anonymous Coward · · Score: 4, Insightful

    Contact and eyeglass prescriptions aren't routinely verified like drugs are. Usually only in the case that something looks inaccurate on the prescription. The point of the prescription is to keep ophthalmologists in business when you come in for your yearly checkup.

    Disclaimer - I work for an large national optical chain in the US and prescriptions are almost never verified.

  7. Ridiculous by cerberusss · · Score: 4, Insightful

    Contact lenses aren't classified as a medical device in Europe, you can get them over the counter in any drugstore. I don't see how this is a problem.

    The real problem is some dumb journalist drumming up tension by inventing a doctor.

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  8. Oh please by sunking2 · · Score: 5, Insightful

    The only reason you need a Dr prescription is that they were able to lobby to make it a requirement because they were losing so much contact business from 1800 contacts. Now they've managed to require contacts have a 1 year expiration to make you go toss $100 each year to get a new prescription.

  9. Contact lenses aren't a controlled item by bferrell · · Score: 3, Insightful

    Just because there is a prescription involved, that doesn't mean there is a problem.
    in this case a prescription is simply a lens specification. What it DOES mean is that one may order contact lenses made to any particular specification from this vendor.

    Take a chill pill

  10. Oh the Humanity!! by Comboman · · Score: 4, Insightful

    Amazon let me order size 6 shoes even though I'm a size 10 wide! Don't they know I could injure my toes? Do they know they are stealing money from the poor shoe salespeople who are specially trained to measure my feet and make sure I get exactly the right size?

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  11. Re:Fake Prescription by ShanghaiBill · · Score: 5, Insightful

    The "prescription" requirement for contacts is a racket. A mature person can go a decade or more without their eyesight changing significantly, and is perfectly capable of deciding for themselves whether they need a new prescription or not. No other country has this stupid nanny government requirement.

    I live in America, and buy my contacts from the UK. They take a few extra days to arrive, and cost an extra $2 in shipping, but I save $100 in doctor fees and 2 hours of my time commuting to a doctor and sitting in a waiting room.

    There are also good online sources of contacts that ship from Mexico and Canada.

  12. This is Propaganda for the Luxottica Monopoly by catchblue22 · · Score: 4, Insightful

    Who cares if the person uses a fake prescription. If they want to do this, then they take their chances. This article sounds like propaganda for the Luxottica monopoly, the one that owns 90% or more of the optics industry, including the optics clinics. These guys are so evil, that when Oakley tried to protest/fight them, the Luxottica monopoly removed Oakley sunglasses from all their stores (which means basically ALL of the glasses stores). Oakley's stock tanked, and Luxottica swooped in and bought Oakley at a bargain basement price. The reason why glasses are so expensive is entirely the fault of Luxottica.

    Seriously, this should not be on Slashdot. It is entirely corporate propaganda.

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  13. Re:Fake Prescription by dgatwood · · Score: 5, Insightful

    This. I mean, there are good reasons to get a regular eye exam, like determining what your prescription should be, watching for signs of cataracts and glaucoma, etc., but it's absolutely baffling that if I have been more than a year since getting an eye exam and accidentally drop my glasses and break them, I can't get replacements for those glasses that were obviously still working fine up to that point (or else I would have gone for an eye exam to get a new prescription).

    There's absolutely no sane reason why a current, valid prescription should be required when getting glasses or contacts manufactured. None. The worst-case scenario is you waste a lot of money and buy something that doesn't work or causes eyestrain, and you stop using them.

    Worse, the prescription-required policy isn't even consistently applied. I can walk into Wal-Mart and pick up a set of pre-made glasses that have various levels of farsightedness correction (positive values) for reading, but correction for nearsightedness requires a prescription, as does correction for astigmatism. I understand the reluctance to have arbitrary formulations available off the shelf, because there are a near-infinite possible number of them, but when it comes to refusing to fabricate them on demand, that distinction seems completely arbitrary, and expecting a lens manufacturer to investigate every optometrist to make sure they're legitimate... well, that's just absurd.

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  14. Re:Fake Prescription by cayenne8 · · Score: 3, Insightful
    And besides, they aren't consumable Medications....what harm if you get contacts?

    Hell, they sell contacts that don't alter vision without prescriptions (for halloween, etc)....what's the big deal if someone gets some that are prescription?

    Hell, who would actually WANT prescription contact lenses that aren't in a prescription that would help their vision in the first place?

    I mean, this isn't gonna get them high or harm them, just will make their vision blurry....

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