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Apple Seems To Have Forgotten About the Whole 'It Just Works' Thing (zdnet.com)
Adrian Kingsley-Hughes, writing for ZDNet: "It just works." This is the phrase that Steve Jobs trotted out year after year to describe products or services that he was unveiling. Well, Steve is now long gone, and so it the ethos of "it just works." 2017 was a petty bad year for Apple software quality. Just over the past few weeks we seen both macOS and iOS hit by several high profile bugs. And what's worse is that the fixes that Apple pushed out -- in a rushed manner -- themselves caused problems. A serious -- and very stupid -- root bug was uncovered in macOS. The patch that Apple pushed out for the root bug broke file sharing for some. Updating macOS to 10.13.1 after installing the root patch rolled back the root bug patch. iOS 11 was hit by a date bug that caused devices to crash when an app generated a notification, forcing Apple to prematurely release iOS 11.2. iOS 11.2 contained a HomeKit bug that broke remote access for shared users. And this is just a selection of the bugs that users have had to contend with over the past few weeks. And it's not just been limited to the past few weeks. There's no such thing as perfect code, and sometimes high-profile security vulnerabilities can result in patches being pushed out that are not as well tested as they could be. But on the other hand, Apple isn't some budget hardware maker pushing stuff out on a shoestring and scrabbling for a razor-thin profit margin.
It isn't just bugs, either. A lot of their recent software efforts seem sloppy and confused. Interfaces that were elegant and useful are now cluttered, ugly and non-intuitive, lacking in some highly desirable functionality, yet messed up with unwanted changes from previous versions. When I switched from Windows to Mac in 2010, I did so solely because of their highly desirable software; not because of their overpriced shiny hardware. But now that benefit is waning, and I know several people beside myself who are considering abandoning the Apple ship. They need to get their act together.
Their target is no longer innovation or excellence, but next quarter's earnings reports.
Honestly I would really like someone to mention a tech company (or any company for that matter) that once they hit Wall Street, they didn't suddenly develop a myopic "What Can We Do This Quarter To Make The Executive Stock Options Fatter?"
Every time I worked for a privately held consulting or software company - it totally rocked. As soon as they went public? It was all downhill from there.
I'm a firm believer that it's the vision of the controlling entity that can make or break it - in the case of Jobs? He was a fastidious tyrant - but people followed him and respected him and made shit that "just works". With him being gone? Where's the rallying entity? It sure isn't Tim Cook or Wall Street.
Never have a philosophy which supports a lack of courage