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Cryptocurrency Exchange Kraken Suddenly Goes Dark For Two Days (sfchronicle.com)
An anonymous reader quotes the San Francisco Chronicle:
One of the biggest cryptocurrency exchanges was down more than 40 hours this week, causing clients to freak out... San Francisco's Kraken went offline at 9 p.m. on Wednesday for maintenance that was initially scheduled to last two hours, plus an additional two to three hours for withdrawals, according to an announcement on the company's website. "We are still working to resolve the issues that we have identified and our team is working around the clock to ensure a smooth upgrade," according to a status update on Kraken's website posted early Friday. "This means it may still take several hours before we can relaunch." Shortly after noon, the company said it was "still working to track down an elusive bug which is holding up launch." It promised customers "a substantial amount of free trading" after the problem was resolved. In previous updates, Kraken mentioned it is working on "unexpected and delicate issues" and assured clients their funds were secure, adding that "Yes, this is our new record for downtime since we launched in 2013. No, we're not proud of it."
It's 53 hours after the downtime began, and their web page is still showing the same announcement.
"Kraken is presently offline for maintenance."
It's 53 hours after the downtime began, and their web page is still showing the same announcement.
"Kraken is presently offline for maintenance."
Recently the third party that does domestic wire transfers to a bank account made a mistake communicating with Kraken's systems and they paid me around $400 twice. I told them about it and offered to reimburse them but their support staff never got back to me about how to do so and basically just locked one of my latest deposits and most of my accounts. I even offered to straight up paypal them the funds to get my account unlocked. No response. So if this happened on a larger scale to more people, they just lost A LOT of money. Btw wire transfers are expensive at most banks so just use Coinbase, they do it as a free direct deposit. Oh and also their system actually works.