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Twitter Hits Back Again at Claims That Its Employees Monitor Direct Messages (techcrunch.com)

From a report on TechCrunch: Twitter is pushing back against claims made by conservative activist group Project Veritas that its employees monitor private user data, including direct messages. In a statement to BuzzFeed News, a Twitter representative said "we do not proactively review DMs. Period. A limited number of employees have access to such information, for legitimate work purposes, and we enforce strict access protocols for those employees." Last week, Project Veritas, which produces undercover sting operations that purportedly expose liberal biases at media companies and other organizations, posted footage that appeared to show Twitter engineers claiming that teams of employees look at users' private data. One engineer seemed to say that Twitter can hand over President Donald Trump's data, including deleted tweets and direct messages, to the Department of Justice.

20 of 162 comments (clear)

  1. Which would still be true ... by El+Cubano · · Score: 2

    a Twitter representative said "we do not proactively review DMs. Period. A limited number of employees have access to such information, for legitimate work purposes, and we enforce strict access protocols for those employees."

    Which would still be 100% true if they just sent it all to the government. Just saying.

  2. Hold on by Orgasmatron · · Score: 5, Insightful

    Project Veritas doesn't make claims. They secretly film other people making claims. In this case, it is 8 or 9 Twitter employees (some of them apparently not junior flunkies) claiming that they can and do read your private messages.

    --
    See that "Preview" button?
    1. Re:Hold on by Train0987 · · Score: 4, Informative

      He doesn't do anything differently than any other news org by editing content for time, except OKeefe always releases the full unedited footage (which the other outlets never do).

    2. Re:Hold on by AmiMoJo · · Score: 2, Informative

      The full footage in previous cases only came out due to lawsuits filed against him, which he lost.

      If he edits for time then he is very bad at it, because the resulting video tends to portray people as saying and doing things that they didn't say or do.

      --
      const int one = 65536; (Silvermoon, Texture.cs)
      SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
    3. Re:Hold on by AmiMoJo · · Score: 2, Insightful

      Settling for $100k sounds like losing to me. You don't just give someone $100,000 because you are going to win the lawsuit.

      --
      const int one = 65536; (Silvermoon, Texture.cs)
      SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
    4. Re:Hold on by Mashiki · · Score: 4, Insightful

      That's not a loss. He got hit with a privacy violation because the law required "notification of recording" failing to do that meant that they were guilty of a privacy violation. It doesn't disprove the videos as being true.

      --
      Om, nomnomnom...
  3. Project Veritas is anything but by JoshuaZ · · Score: 2, Informative

    Veritas means truth. In that context, it is worth keeping in mind that this is James O'Keefe who runs it, a man who has repeatedly demonstrated his willingness to edit videos and take anything out of context http://www.cracked.com/article_20369_5-major-news-stories-that-forgot-to-tell-you-best-part.html https://www.npr.org/2011/03/14/134525412/Segments-Of-NPR-Gotcha-Video-Taken-Out-Of-Context are two detailed examples. This is a man who literally lied about who he was as part of an attempt to bug a US Senator's phone http://www.nola.com/politics/index.ssf/2010/01/acorn_gotcha_man_arrested_for.html. Pretty much anything he says should be assigned zero credibility. It may well be that Twitter employees are reading direct messages routinely, or even doing so for political aims, but anything by Project Veritas should not be taken as serious evidence for such a claim.

    1. Re:Project Veritas is anything but by Anonymous Coward · · Score: 4, Informative

      Project Veritas releases the unedited raw videos of all of their undercover operations. Critics like yourself can only point to the ACORN videos from 7 years ago and shoot the messenger rather than debate any of the content at hand. Which parts of the Twitter videos were edited?

  4. Claim not backed by evidence by Nidi62 · · Score: 3, Interesting

    One engineer seemed to say that Twitter can hand over President Donald Trump's data, including deleted tweets and direct messages, to the Department of Justice.

    All that says is that Twitter stores the data, not that they are reading it. I see no problem there. Also, shouldn't Trump tweets be considered official correspondence and statements from the administration (I believe the White House has even stated this at some points) and therefore be illegal for Trump to delete anyway?

    --
    The only thing necessary for evil to triumph is for it to be pitted against a slightly greater evil
  5. Debate fail by Anonymous Coward · · Score: 2, Insightful

    Can't refute the videos he posted, could you?
    So you attack the person who put them up.

    I guess you failed in debating because I just called you out on your piss poor debating ability.
    Looks like liberals are perfectly comfortable with censorship, reading private messages, and other crap Twitter does. Instead of attacking Twitter for being unethical, they attack the person who pointed it out with PROOF.

    Good job letting us know liberals don't care about civil liberties.

  6. Re:No shit by bobbied · · Score: 5, Insightful

    Veritas is a master of the obvious truth hidden in plain sight. Of course folks at Twitter filter stuff...

    The issue here though is by what standard they filter? Personally I don't care what Twitter does but the fools who are on the video explaining their personal bias presumably used in their filtering of Twitter feeds do make Twitter look bad in the eyes of some.

    What we have here is a PR war with Veritas, which generally doesn't work out well for Veritas' targets. We are in full damage control mode by Twitter while Veritas sits back with who knows what kind of additional footage to prove anything Twitter's PR department puts out to fix this is a lie. My advice to Twitter is to shut up, make sure these folks on the video don't actually do what they claim and let it run it's course. It will pass in 2 weeks or less if you shut up.

    --
    "File to fit, pound to insert, paint to match" - Aircraft Maintenance 101
  7. End-to-end encryption by DrYak · · Score: 2

    Is the data on their servers? Do they have access to their own servers?

    Which is yet again an example of why you should only use end-to-end encryption for personal communications.
    Everything else will eventually get read.

    --
    "Sufficiently advanced satire is indistinguishable from reality." - [Tips: 1DrYakQDKCQ6y52z6QbnkxHXAocMZJE61o ]
    1. Re:End-to-end encryption by Sneeka2 · · Score: 4, Insightful

      If anyone thinks any communication on Twitter or Facebook or anything like it is private in this sense, they need to reevaluate their head.

      --
      Bitten Apples are still better than dirty Windows...
  8. Re:How does someone "seem to say" something? by Train0987 · · Score: 2

    How many times are you going to repeat that lie? They've never faked a single video.

  9. End-to-end by DrYak · · Score: 2

    Technically speaking, if you use a decent end-to-end encryption,
    e.g.: using Pidgin/Adium, using OTR encryption plugin, and using one of the libpurple plugins (you need a plugin using Facebook's JSON API, as they've shut down their XMPP Gateway)

    then there isn't that much that Facebook can spy.

    They can see that you *are* chatting. They can see *whom* you're chatting, and that's about it.
    Given that you use OTR, they might deduce you're probably more on the nerd/geek side of things,
    but it's near(*) impossible for them to guess *WHAT* your chat messages contain.

    Same applies to Skype (using the SkypeWeb plugin that uses the same XML/JSON api as the new beta Linux application and as the web.skype.com website).
    Same applies to Google Talk (using the buil-in XMPP plug-in, but you're limited to what's supported on Google's XMPP gateway, so no full Google Hangout feature-set, and no server-to-server XMPP/Jabber).

    And if there's a useful Twitter libpurple plugin that allows private messages, you would get similar privacy too.

    The main advantage is that OTR is pretty simple and mostly works out-of-the-box (as far as I know it's even pre-installed with Adium, and if both end points have OTR, it automatically kicks in).

    The main disadvantage is that nowadays, most people tend to prefer web-apps instead of stand alone clients, and there getting encryption requires special plugins to work (Mailveloppe is such a plugin, to do GPG on webmail's TEXTAREA boxes).

    So instead most people send clear text message over web apps, and that's something that's trivial for company to read (and therefore mine for advertising profits).

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    (*): the thing is that the length of the encrypted result is partially influenced by the clear-text input.
    So Facebook might guess if you're giving a short reply (e.g.: "Yes/No") or writing a long story.

    --
    "Sufficiently advanced satire is indistinguishable from reality." - [Tips: 1DrYakQDKCQ6y52z6QbnkxHXAocMZJE61o ]
  10. Re:No shit by Anonymous Coward · · Score: 2, Insightful

    Veritas is a bullshit factory, and media reporting on them as if there's any doubt to that does the public a great disservice.

  11. Re:No shit by AmiMoJo · · Score: 2

    If the story has legs then Twitter will sue, get the unedited footage and take them to the cleaners.

    That's what usually happens with Veritas stuff, the full story comes out and it becomes clear that the video was carefully edited to give a false impression. If it wasn't they would simply post the unedited footage for all to see, and not put cuts in the middle of sentences etc.

    --
    const int one = 65536; (Silvermoon, Texture.cs)
    SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
  12. O'Keefe "losing" sounds a lot like winning by Anonymous Coward · · Score: 3, Insightful

    O'Keefe destroys ACORN, one of the most powerful leftist organizations in American history, and it only cost him $100K.

    And you call that O'Keefe losing? If that's the case, I hope O'Keefe keeps "losing" against Twitter, CNN, MSNBC, WaPo and the NYT!

  13. Re: Did anyone watch the video? by Locke2005 · · Score: 2

    As soon as you starting monitoring and interfering with the messages, you are no longer a common carrier, and you become LIABLE for the content of all the messages... legally, it's better to turn a blind eye to what is being said and insure your positive deniability.

    --
    I've abandoned my search for truth; now I'm just looking for some useful delusions.
  14. Re:No shit by BlueStrat · · Score: 2

    {sarcasm}Thanks for making it easy by providing direct links to the unedited videos...{/sarcasm}
    Flag as Inappropriate

    I'm sorry, I mistakenly assumed you knew what Google was and that you could spell "Project Veritas".

    https://www.projectveritas.com...

    https://www.projectveritas.com...

    https://www.projectveritas.com...

    My bad. I'll not assume that level of competence from you again.

    Strat

    --
    Progressivism (aka US 'Liberalism'): Ideas so good they need a police/surveillance-state to enforce.