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Apple Devices At California Repair Center Keep Calling 911

Since October 2017, Apple has made around 1,600 false alarm 911 calls from a distribution site in Elk Grove. "We've been seeing these calls for the last four months from Apple," said police dispatcher Jamie Hudson. "We're able to see quickly where the call is coming from, so when we get one from Apple, the address will come up with their location." CBS Sacramento reports: On average, Elk Grove Police say they've received 20 accidental 911 calls a day from Apple, roughly 1,600 calls since October. Hudson says the calls take valuable seconds away from calls that could be real life-and-death emergencies. "The times when it's greatly impacting us is when we have other emergencies happening and we may have a dispatcher on another 911 call that may have to put that call on hold to triage the incoming call," he said. The calls are all coming from an Apple repair and refurbishing center off Laguna Boulevard. The Sacramento County Sheriff's Department Communication Center is also getting these calls -- 47 since January 1. Dispatchers there say they sometimes hear technicians working in the background. Apple hasn't confirmed which of their devices is actually causing these calls: the iPhone or Apple watch, but both devices can be triggered easily. With just a touch of a button, SOS comes on and 911 is called.

11 of 88 comments (clear)

  1. They call 911 by themselves! by ls671 · · Score: 2, Funny

    They call 911 by themselves because they are desperate about their throughput with apple slowing them down because of old batteries.

    --
    Everything I write is lies, read between the lines.
  2. Re:Isn't there a law? by gnick · · Score: 4, Informative

    Here's the CA penal code.

    A person who knowingly allows the use or who uses the 911 emergency system for any reason other than because of an emergency is guilty of an infraction, punishable as follows

    Increasing fines up to $250/call after the third violation.

    --
    He's getting rather old, but he's a good mouse.
  3. Re:Isn't there a law? by mysidia · · Score: 4, Interesting

    There surely are laws about falsely calling 911 repeatedly? If so, do what the law says, fine them, throw them in jail.

    What they need to do is next time a false 911 call comes in.... do a dispatch, send a team to the facility.
    Rope it off. Detain all persons present in the building for questioning.. Nobody may enter or leave this building, until the exact device that made the call is identified

    Investigate, make sure the call was false, identify the device.

    Seize the device into police custody.

    Seize all similar iPhones or smart Watches present and put them into evidence.

    Start interviewing witnesses in search for the person who made the false call. If no person could be found, find the highest ranking manager in control over that location and begin arraignment proceedings for false 911 calls.

  4. Re:Isn't there a law? by Anonymous Coward · · Score: 2, Insightful

    Key word being "knowingly".

    Have fun proving intent

  5. Re:Isn't there a law? by gnick · · Score: 2

    knowingly allows or uses

    1) Knowingly allows
    OR
    2) Uses

    I think they're doing both.

    --
    He's getting rather old, but he's a good mouse.
  6. Re:So what is happening? by PPH · · Score: 2, Funny

    Simple fix. 911 is too easy to dial accidentally. We need to adopt the UKs solution: 0118 999 881 999 199 725 .... 3.

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    Have gnu, will travel.
  7. 911? Siri here, I'm by DCFusor · · Score: 3, Funny

    trapped in a little box by a guy who keeps shoving my face into his butt. Help!

    --
    Why guess when you can know? Measure!
  8. Re:So what is happening? by dgatwood · · Score: 3, Funny

    How about the first 18 digits of pi? Stay in school, kids. It could save your life someday.

    --

    Check out my sci-fi/humor trilogy at PatriotsBooks.

  9. Box is faulty by u19925 · · Score: 4, Interesting

    The iPhone8+ box is too tight. So the power button is getting partially pressed and when you move the box around, it can accidentally get pressed few times in quick succession triggering emergency call. It happened with Apple employee when I bought my phone and happened with me once at home as well.

  10. Re:Isn't there a law? by mysidia · · Score: 2

    Happening ONCE a year is an "accident"

    Happening ONCE a quarter is negligence.

    Happening ONCE a month is gross-negligence -- should result in fines

    Happening ONCE a week is willful violation -- should result in major fines

    Happening ONCE a day is gross violation -- should result in escalating response

    Happening MORE THAN ONCE a day should have police putting potentially responsible people in jail and asking questions later.

  11. Re:Isn't there a law? by mysidia · · Score: 2

    If the police inform you that a 911 call is coming from your house every day, then further calls are Knowingly, And you have a lawful duty to prevent further false calls --- even if that means you have to turn off or permanently disable
      a broken phone errantly making false to accomplish that, otherwise you are Knowingly and willfully making the further violations that occur after you have been Made aware by notice.